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    • I have given them independent reports from two roofers that say they are beyond salvageable due to the upward curl on most of them along with a few cracked.    I have given them 3 quotes for removal (I was / am happy to pay for the reroof, but was based on it being slate as I could have taken it down myself.)    They have been out and taken photos themselves of the current roof along with pictures I sent in when we first found out it was asbestos after that was done was when they offered the £200 and they wouldn't comment any further on the matter.    They have asked me to have it tested officially opposed to an visual inspection but each time I ask them will they cover costs if it does come back as asbestos they ignore the question, three times I have asked.    It was 3 years ago but I first raised the complaint at the start of this year.    The age of the roof in question dates back to the 1920s when the house was built, the main building had its original bare Welsh slate roof with limestone mortar. 
    • Agree, you need to start a formal complaint and keep it in writing but also make it clear what you expect as an outcome. An apology and some commitment to better staff traing regarding general customer services but specifically handling of medical emergencies would be in order. They have a responsibility for the health and safety of all peopel on the premises and it does look like this point was sorely missed by the manager. i would also expect them to write off the cost of the ruined meal as well, you didnt paln in advance to ahve one of your party leave in an ambulance so their actions are pretty shoddy
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    • Has any one else had issues with the MCS scheme for renewables? We had a dreadful experience and had to fight for nearly 3 years to get a Biomass boiler removed after it was fitted incorrectly to work and unsafe. The scheme and its relevant bodies did everything to protect the installer and but us as a consumer at a disadvantage.  The consumer code body of the scheme requested the installer to record the meeting held at our house to discuss the issues with the heating system. We only became aware of this when the consumer body stated the meeting was recorded by the way, and this was evidence the system was working correctly. ICO has looked at this incident and concluded our data protection was breached.   
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jman316

I bought a fridge!

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Hi im new here so please bear with me. Im hoping someone can help! Apologies if this is the wrong forum!

 

I bought a fridge about 11.5 months ago. A few months ago it started to play up. The place i bought the fridge from retail in white goods and other items which have cosmetic damage but otherwise the items are ok. So the fridge ran ok until it stopped cooling. The shop kindly exchanged it for a new fridge for i paid an additional £80 for. They gave me a new receipt for this which referred to the old receipt.

 

Now i have just been informed that the new fridge will only carry a warranty for three months from the shop.

 

My question is:

Would this not class a new purchase and hence 12 months be applicable.?

 

Over to you folks...

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i wouldn't worry SOGA will cover for atleast 3yrs on a fridge.

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Welcome to the site.

How did you pay for the fridge originally ?

Who is the company ?

 

Will move your post from here.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi,

A warranty is given in addition to your statutory rights. Under the Sale of Goods Act goods have to last a reasonable time. What "reasonable" means is up to a judge.

 

What I'm trying to say is even though they have only given you 3 months warranty, you are still covered by SoGA


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You should speak to them and inform them that they have a duty under SOGA.However,in many cases its better to put this in writing from the outset,sending recorded delivery and keeping a copy.

Give them 14 days to respond.Alternatively you can hand deliver it in person and get a receipt for it.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Welcome to the site.

How did you pay for the fridge originally ?

Who is the company ?

 

Will move your post from here.

 

It was originally paid by cash i think.Sorry cant remember. But the faulty fridge and upgrade was paid by card!

 

The company was Appliance city in Birmingham.

 

So what should be my next course of action?

Edited by jman316

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Contact them and inform them of the problem so its on the record.Follow it up with something in writing.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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This is what their website says;

 

 

Appliance City Ltd is a family run business and has been trading since 2000.

Based in central Birmingham, we specialise in selling

Manufacturer's Graded Appliances*.

 

The goods we sell are usually slight seconds or marked, but all are covered with a 12 months guarantee.

Edited by MARTIN3030

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Contact them and inform them of the problem so its on the record.Follow it up with something in writing.

 

Theres no problem at the moment. Everything is fine. I just wanted to know that since i replaced the old faulty fridge with another fridge of more value and which i paid the difference for...would it class as a seperate transaction and hence quality for the 12 month warrenty period?

 

if that makes sense :)

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