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griffzilla

Faster Payments

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It appears that now A&L have been absorbed by Santander, we can no longer make Faster Payments using the internet, only by phone banking.

 

Nice of them to tell us this before hand.... I've just transferred money from my AL account to my HSBC account (I've got my HSBC card on me, AL card is at home) so I can withdraw cash on my way home from work. Now it seems like the money is lost in the BACS black hole for a few days.

 

Joy of joys!

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Ah, so that's what darn well happened to me today then.

:mad:

None of their phone banking people had a clue what I was talking about - my payment simply got booted straight back to the A&L account forcing me to use the cashpoint to transfer the money instead. It was only to cover my mortgage payment in a couple of days - nothing major :roll:

 

I shall be demanding the cost of my phone call back or I shall be closing my accounts I think. 38 minutes only for the guy to pretend he couldn't hear me and cut me off is not what I expect from a supposedly world leading bank. :mad::mad::mad:

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38 mins..... of which 5 was probably trying to get passed the stupid "please enter your telephone ID number. This was formally called your customer pin number and is 5 digits long.......................... *minute wait*....................... please enter your number now"

 

I will be speaking to their complaints department about this tomorrow - I've found they are quite useful at getting problems solved... to save you from giving them the actual complaint!

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How did you come by this information out of interest?

 

They can't surely be serious about a phone call to made for every required faster transaction. To get no information or help out of them yesterday cost me £4.25!

Might as well save my money with Ladbrokes as with them if that's the case.

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When I logged on, it said that I was now a Santander customer, and have a new sort code etc.

 

Put this into the APACS checker, and it says that up to £250 can be done over the phone, and no payments via online banking.

 

Will try and find the link.

 

I've spent 45mins on hold today. I gave up.

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Oh right, thanks.

 

Well that shouldn't count for me as I've had none of that as yet...

 

I will see what the reply to my letter of complaint says then, I've asked them to investigate why my faster payment went straight into my LloydsTSB account and then was recalled by them. I think I already know the answer but I'll send them a Mr Angry letter anyway. I certainly do want refunding for spending 4+ quid on one phone call with the only result being an insult to my intelligence.

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