Jump to content


  • Tweets

  • Posts

    • I will put some money into the coffers on this site as its well deserved. 
    • Hi all,    I have read all the threads about CLI (Credit limits international) regarding fines from minor traffic offences in Florence Italy but I wonder if anyone actually faced some serious issues by ignoring the letters? Did any bailiffs knocking on the door, any court hearings, credit scores affected etc?   In my case, it is for a traffic offence in Florence and entering a traffic limited zone in 2015. CLI claims that their client is the Firenze Municipale and they are collecting the debt on their behalf. However, I have (as many others) never received the first or any notification from the Italian traffic police itself.  I called them and as stated in many online websites - they confirmed that the final notification is sent by registered post and needs to sent within 360 days of when they received my contact details by the rental company. The most odd thing is that the Firenze Municipale also mentioned that they hold no records of old fines so that makes me really wonder how they can act on behalf of the police when they don't have any records of it? Also worth mentioning is that, there are many errors on the original fine CLI has sent me, there are slightly different amount stated on each page.    If they have bought the debt than it would be fraud by claiming that they act on behalf of a client.   I know many are saying to ignore it and they have no authority to take further legal actions, however they are a member of CSA (note I have spoken to FCA and they confirmed they do not regulate traffic offences so they do not need to be registered there) so I would think they can enforce it.    Does anyone have any experience and how far did CLI take it? I have no problem paying the original fine as I never was notified but they are claiming more than 4 times and I doubt you can negotiate.    Thanks!    
    • Fined for exceeding the free parking period.   I can’t found the form the other posters have filled out with details of fine etc but it happened on the 3rd September issue date 7th September. I received the fine on the 16th September but this is delayed, I imagine, due to my car being a car hire so was alerted to it my.    Shopped at Lidl, have proof of shopping with my Apple Pay but not a physical receipt.    Looking back with Google maps there are signs saying customer parking but no obvious terms.   Having read some posts on here, I have written to the CEO, included proof of shopping etc and am waiting for their reply.    Feeling hopeful but also anxious I will end up having to deal with Athena and they seem like hideous people to deal with.    Any advice greatfully received.    Attached fine    Email I sent to CEO (havehad no confirmation that they have received the email) christian.haertnagel@lidl.co.uk (hope this is the current ceo) below.     Dear Christian,   I hope this finds you healthy and well in this unprecedented time.   I have recently moved to SE9 from NW3 and having been a religious online grocery shopper, spending large amounts with Ocado, please see attached document. Since moving to SE9, having recently bought a car, the current financial climate & having more options for our grocery shopping, we decided to start shopping at Lidl in Eltham having heard good things.  We have gone in there a few times now and, so far, we are pleased with the produce we come home with & the customer service experience. Also this branch has a lot of house hold goods, clothing, gardening and recently DIY equipment, lots to look through.   Our visit on the 3rd September, we must have taken longer than we realised. We were there with friends and they were doing a big shop, us not so big this time and afterwards we even signed up for Lidl Plus, please see attached document, so we were really pleased.   Today I was shocked to receive a, very un, Civil Parking Charge Notice for being in the car park 21 minutes over the the 90 minute free parking, please see notices attached below. We had no idea this free parking restriction even existed and there centrally wasn’t any adequate signage to alert us in our arrival.   Please find proof of our purchase attached, please note the time of the purchase 16.38 and the notice states we departed the car park at 16.42.   We trust that this will be addressed, so that your customers can park, at least, knowing what the parking terms are before they choose to park and shop in your store.   As valued & loyal customers this is unfair and we kindly ask that you tell Athena to cancel this charge.   Thank you for your time in addressing this matter.  
    • Uploaded revised defence for review/comment Link Kearn Defence Rev1.pdf
    • Anyway, about time it was said straight   The Governments' claimed 'Capacity figures aren't 'interpretations,' they are outright lies Capacity by definition is "the ability to receive or contain" - and its collapsing at little more than 80,000 a day at best. There may be 120,000ish 'tests' - but Governments own figures as stated quite clearly state 81,000 people tested a day (is that best, or average?)   So by definition and example (artificially holding back results to boost a single days figures aside) - 80,000ish a day would seem to be the actual true capacity of the UK's testing system to test people - even if certain parts of it MIGHT theoretically be capable of more  
  • Our picks

    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 4 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
      • 8 replies
    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

edf overcharged me by £1400.00


Please note that this topic has not had any new posts for the last 3699 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I got a gas bill last week that showed i was £1416.20 in CREDIT. I thought this must have been a mistake and rang EDF. On checking the lady said that a new meter had been insalled in 2006, just before I moved into my house. Edf have worked out that they were reading the meter incorrectly. Since moving in, i couldn't work out why i was paying so much for gas, i rang EDf a couple of times and they said i was using the average amount. At one point i owed them over £600.00. This put me under so much stress that i extended my personnal loan to cover it. I was also paying 2-3 times what i should be paying on some months to try and stay in credit. With the refund, i am able to clear 2 credit cards and 2 over drafts, this leads me to believe that had edf not over charged me, i would probably not got into debt with either, so they have had interest of my money, i have incurred interest on cards and bank accounts plus the additional monthly payment of my loan and the additional interest. I'm not great with numbers but i probably adds up to a few hundred pound. Any ideas on what i can do would be a great help. Thanks,

Link to post
Share on other sites

Unfortunately I can't offer advice, only to say my dad is in the exact same situation.

He moved to Scottish Hydro from Scottish Power in May 2006, and yesterday we found out that he had overpaid £1400 also. Looks like transposed readings inherited from Scot Power (we're on to them too). No offer of compensation, but to be honest we're just glad to get the cash back

Link to post
Share on other sites

I,m no expect in this field but i would start with a letter of complaint stating exactly as you have written here. As they have been forthcoming with a refund they may listen to your claim for compensation. Tell them also that you will take this further if need be.

See what comes back and if this doesn't work i will try and help guide you through the next stage . This will involve sending off for a SAR to get all your account details. When you have this we can use the the figures and put them into the interest calculators (in the ppi section) to work out what interest you are owed. I would say at least 8% for going without your hard earned cash over the years, plus interest on top of this to cover what you paid on your loan.

Good luck with this!

 

LDG

IF YOU FEEL I HAVE HELPED YOU AT ALL PLEASE FEEL FREE TO TIP MY SCALES.

 

NATWEST PPI SUCCESS £490 25/08/09

 

NATWEST PPI 2nd CLAIM WON £1135 02/10/09

 

A & L PPI £395 WON

 

CREATION CLAIM PARTIAL REFUND £1825 01/04/10 NOW OFF TO FOS FOR THE REST

 

BARCLAYCARD STILL PENDING

 

LITTLEWOODS DCA . DEBT WIPED OUT AND CREDIT FILE UPDATED 23/09/09

Link to post
Share on other sites

Oh and it may also pay to put this topic in the general debt section, in case someone there can give more advice

IF YOU FEEL I HAVE HELPED YOU AT ALL PLEASE FEEL FREE TO TIP MY SCALES.

 

NATWEST PPI SUCCESS £490 25/08/09

 

NATWEST PPI 2nd CLAIM WON £1135 02/10/09

 

A & L PPI £395 WON

 

CREATION CLAIM PARTIAL REFUND £1825 01/04/10 NOW OFF TO FOS FOR THE REST

 

BARCLAYCARD STILL PENDING

 

LITTLEWOODS DCA . DEBT WIPED OUT AND CREDIT FILE UPDATED 23/09/09

Link to post
Share on other sites

My email to EDF

 

I have recently had a bill showing that i was over £1400 in credit. I rang EDF and checked to ensure that this was correct, it was checked and apparently i have been over paying since i moved into my house in july 2006. The meter had been changed and EDF were reading the meter the wrong way. I have stuggled to make the gas payments over the years, I had rang EDF to advise that i thought i was using alot more than my neighbours but was told it was all fine. At one point i owed so much on the account that i was making myself ill worrying about it. As well as paying several times more that i needed to for some months, I also i extended my personnal loan to cover a large bill rather than carrying on making myself ill. I'm really unhappy about the situation i was put in and believe I'm entitled to compansation. I have posted to several consumer websites and checked with a tutor of law where I work and i had the same advice from all.

 

I am fully entitled to compensation and this should also take into account the emotional stress that you put myself and family through, the interest you have had of my money, The additional monthly payment and interest from my loan. The loss of money and any interest I would have gained if i'd had the money. With the £1400 that i have now recieved back, i have cleared 2 credit cards, 3 overdrafts and brought my childrens new bikes. I have to believe that had you not over charged me, these cards and overdrafts would not have been required and a such i would not have paid interest on any of the cards/overdrafts as i would not have needed them.

 

I'm am quite happy to take this to the financial ombudsman if I'm not happy with your reply or offer within the following 8 weeks.

 

MY Reply from EDF

 

Thank you for your e-mail dated 29 July 2010, and I apologise for the delay in replying.

 

First, let me take this opportunity to apologise for any inconvenience or upset that this situation may have caused you. It is EDF Energy's aim to provide our customers' with clear and accurate bills, and I am disappointed to see that this has not happened in your case.

 

Given the nature of your particular complaint, and the considerable period of time that this problem has been ongoing, it is difficult to ascertain just how much compensation you should be offered.

 

If the situation had been reversed, and we had under billed a customer for such a long period of time, we would offer compensation of a reduction of up to 20% of the account balance. If we apply this to your case, and offer compensation of 20% of your credit balance, it would mean adding a further credit amount of £300.00 to your account. This could then be refunded immediately.

 

If this amount is acceptable, please respond to this e-mail as soon as possible so that it can be actioned.

 

As part of our complaints procedure, I have raised your complaint on our official complaints system, reference 884775. I have also requested that a guide to our complaints code of practice leaflet be sent out to you in the post, which should arrive within the next few working days.

 

If we can be of any further assistance, please do not hesitate to contact us again.

 

I have a feeling that they could have been pushed to offer more, but i have accepted this amount. The time taken to sit down and work out exactly what it has cost me would not cover the additional comp i could claim for.

Link to post
Share on other sites

That is a brilliant result! I'm not sure that going to the ombudsman would result in you getting any more to be honest as never dealt with something like this, but £300 is a lot of money to have back as an apology

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...