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    • One further clarification, My daughter was married at a simple service with 10 people, on 4 October 2020, he name has since changed and do we include the old Surname or new Surname with her name in brackets for Service and will I need to get any letter from her too, as I will get this too if its needed to add her?   Thank you I will be online again after 13pm tomorrow
    • Hello everyone! I have just stumbled upon this website and read through some of the topics. Unfortunately the thing that I was incredibly scared of happened: Hermes lost my package. I would like to ask you guys to help me. I have never been in this situation and I am really not sure what to do. So I wanted to return a laptop I bought on Amazon (worth £2000) using Hermes. As Amazon couldn't create a drop off label for the item they advised me to send the item back myself, after which they would issue the refund to me. (Also there was no option for them to print a hermes return label, which is weird). I dropped the item off at one of Hermes' drop off locations (ParcelShop) on the 2nd of October around 13:00. I have waited more than three weeks now and the tracking still hasn't been updated. It is stuck at "We've collected your parcel from the drop off point and it's on its way" - 3rd Oct 13:02. I have contacted Hermes regarding this issue and I got the following reply:  Thanks for getting in touch with us about parcel number ###. We're so are sorry that despite an extensive investigation, we haven't been able locate your parcel. We appreciate that this is not the outcome you were hoping for, however, we do offer cover to assist in this situation and we will happily support you through the process of making a claim. During our claims process, if your parcel is located, we will endeavour to deliver this to your recipient as quickly as possible. Our aim is always to complete all claims within 14 working days of receipt. https://support.myhermes.co.uk/app/ask Should you wish to submit your claim, please complete the following online form: https://support.myhermes.co...... Please note if you choose to refund your customer before this claim is finalised then you must do so at your own risk. If the parcel is located it will be delivered to the intended recipient and the claim will be closed Now I have submitted a claim but the maximum value that I can claim for was 999 (half of the original value) and also I didn't buy any insurance (because it tops out at 300 only...) so I am sure I am not eligible for a compensation (plus laptops are on the non-compensation list). So I am thinking about suing them for negligence and I would very much appreciate if someone could help me with this. Do you think I have a right for a full refund? After all they lost something that was mine. I feel like there must be a way to make them liable for this. Another question: amazon doesn't really want to help me, they tell me that it is Hermes's fault and they can't help me with the refund unless they get the laptop. I was told that if THEY issued the Hermes return label, they would have been able to refund me. But in this case I organized the return so they can't help me. But I am not sure if they realize that it was THEIR customer services assistant who told me to send the laptop by a choice of my courier (there were only two shipping methods for the return: me organising the whole shipping part myself or hermes home-pickup. First I opted for the latter but after waiting 5 days for them to collect it I contacted amazon where they told me they would cancel the refund process and I should send it by myself). Please help me guys, I am torn, I feel like my hands are completely tied here. Thanks for any help!  
    • If thats your driver, you must be bloody furious at the utter cobblers (referred) spun in the leave campaign then.  
    • This was my first (and last!) experience using Hermes to deliver a parcel. I learnt the hard way...    I posted a valuable item (my precious & perfect guitar) with Hermes that was delivered damaged. I paid for insurance and after an absolute nightmare getting in touch with them, then waiting 28 days, they said it is not covered.   However the recipient stated there is signs of rough handling to the package, therefore Hermes are still at fault. When I responded with this to them they replied:   ..."I assure you that any damage is not a lack of care from our couriers; they take great care of all our parcels in transit. Any damage done to parcels within our delivery process will have occurred whilst being sorted by the automated, heavy machinery within one of our large depots."   Surely this does not absolve them of liability?!   I sold my guitar on ebay for £265 and have had to refund this plus the £20 postage I paid in good faith that my guitar would reach the buyer intact.   I now am out of pocket and with my once pristine guitar damaged.   I am heartbroken about it, plus the stress it's caused, was only even selling due to being a new mum and not currently working, I could cry (well I have several times). Anyway was just looking for any advice re: attempting to take further cheers.
    • Pleased we can at least agree on that.  
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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edf overcharged me by £1400.00


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I got a gas bill last week that showed i was £1416.20 in CREDIT. I thought this must have been a mistake and rang EDF. On checking the lady said that a new meter had been insalled in 2006, just before I moved into my house. Edf have worked out that they were reading the meter incorrectly. Since moving in, i couldn't work out why i was paying so much for gas, i rang EDf a couple of times and they said i was using the average amount. At one point i owed them over £600.00. This put me under so much stress that i extended my personnal loan to cover it. I was also paying 2-3 times what i should be paying on some months to try and stay in credit. With the refund, i am able to clear 2 credit cards and 2 over drafts, this leads me to believe that had edf not over charged me, i would probably not got into debt with either, so they have had interest of my money, i have incurred interest on cards and bank accounts plus the additional monthly payment of my loan and the additional interest. I'm not great with numbers but i probably adds up to a few hundred pound. Any ideas on what i can do would be a great help. Thanks,

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Unfortunately I can't offer advice, only to say my dad is in the exact same situation.

He moved to Scottish Hydro from Scottish Power in May 2006, and yesterday we found out that he had overpaid £1400 also. Looks like transposed readings inherited from Scot Power (we're on to them too). No offer of compensation, but to be honest we're just glad to get the cash back

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I,m no expect in this field but i would start with a letter of complaint stating exactly as you have written here. As they have been forthcoming with a refund they may listen to your claim for compensation. Tell them also that you will take this further if need be.

See what comes back and if this doesn't work i will try and help guide you through the next stage . This will involve sending off for a SAR to get all your account details. When you have this we can use the the figures and put them into the interest calculators (in the ppi section) to work out what interest you are owed. I would say at least 8% for going without your hard earned cash over the years, plus interest on top of this to cover what you paid on your loan.

Good luck with this!

 

LDG

IF YOU FEEL I HAVE HELPED YOU AT ALL PLEASE FEEL FREE TO TIP MY SCALES.

 

NATWEST PPI SUCCESS £490 25/08/09

 

NATWEST PPI 2nd CLAIM WON £1135 02/10/09

 

A & L PPI £395 WON

 

CREATION CLAIM PARTIAL REFUND £1825 01/04/10 NOW OFF TO FOS FOR THE REST

 

BARCLAYCARD STILL PENDING

 

LITTLEWOODS DCA . DEBT WIPED OUT AND CREDIT FILE UPDATED 23/09/09

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Oh and it may also pay to put this topic in the general debt section, in case someone there can give more advice

IF YOU FEEL I HAVE HELPED YOU AT ALL PLEASE FEEL FREE TO TIP MY SCALES.

 

NATWEST PPI SUCCESS £490 25/08/09

 

NATWEST PPI 2nd CLAIM WON £1135 02/10/09

 

A & L PPI £395 WON

 

CREATION CLAIM PARTIAL REFUND £1825 01/04/10 NOW OFF TO FOS FOR THE REST

 

BARCLAYCARD STILL PENDING

 

LITTLEWOODS DCA . DEBT WIPED OUT AND CREDIT FILE UPDATED 23/09/09

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My email to EDF

 

I have recently had a bill showing that i was over £1400 in credit. I rang EDF and checked to ensure that this was correct, it was checked and apparently i have been over paying since i moved into my house in july 2006. The meter had been changed and EDF were reading the meter the wrong way. I have stuggled to make the gas payments over the years, I had rang EDF to advise that i thought i was using alot more than my neighbours but was told it was all fine. At one point i owed so much on the account that i was making myself ill worrying about it. As well as paying several times more that i needed to for some months, I also i extended my personnal loan to cover a large bill rather than carrying on making myself ill. I'm really unhappy about the situation i was put in and believe I'm entitled to compansation. I have posted to several consumer websites and checked with a tutor of law where I work and i had the same advice from all.

 

I am fully entitled to compensation and this should also take into account the emotional stress that you put myself and family through, the interest you have had of my money, The additional monthly payment and interest from my loan. The loss of money and any interest I would have gained if i'd had the money. With the £1400 that i have now recieved back, i have cleared 2 credit cards, 3 overdrafts and brought my childrens new bikes. I have to believe that had you not over charged me, these cards and overdrafts would not have been required and a such i would not have paid interest on any of the cards/overdrafts as i would not have needed them.

 

I'm am quite happy to take this to the financial ombudsman if I'm not happy with your reply or offer within the following 8 weeks.

 

MY Reply from EDF

 

Thank you for your e-mail dated 29 July 2010, and I apologise for the delay in replying.

 

First, let me take this opportunity to apologise for any inconvenience or upset that this situation may have caused you. It is EDF Energy's aim to provide our customers' with clear and accurate bills, and I am disappointed to see that this has not happened in your case.

 

Given the nature of your particular complaint, and the considerable period of time that this problem has been ongoing, it is difficult to ascertain just how much compensation you should be offered.

 

If the situation had been reversed, and we had under billed a customer for such a long period of time, we would offer compensation of a reduction of up to 20% of the account balance. If we apply this to your case, and offer compensation of 20% of your credit balance, it would mean adding a further credit amount of £300.00 to your account. This could then be refunded immediately.

 

If this amount is acceptable, please respond to this e-mail as soon as possible so that it can be actioned.

 

As part of our complaints procedure, I have raised your complaint on our official complaints system, reference 884775. I have also requested that a guide to our complaints code of practice leaflet be sent out to you in the post, which should arrive within the next few working days.

 

If we can be of any further assistance, please do not hesitate to contact us again.

 

I have a feeling that they could have been pushed to offer more, but i have accepted this amount. The time taken to sit down and work out exactly what it has cost me would not cover the additional comp i could claim for.

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That is a brilliant result! I'm not sure that going to the ombudsman would result in you getting any more to be honest as never dealt with something like this, but £300 is a lot of money to have back as an apology

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