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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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CRB Checks and previous fine

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Hi guys just came across this site while trying to look up some info for a friend.


Just need another take on her situation.


Last week she started training and working for a care home for the elderly and as of yet her CRB check has not been completed but she has over the last day or two remebered something that might show up on the report and she is now worrying her self sick over it.


She is now 36 and when she was 19 her boyfriend at the time broke up with her as he was seeing another girl and well she was going through as tough time and made some nastyish phone calls to his new GF which they recorded.


She was taken to court and fined £100 for it.


Now she is not sure if it will effect her keeping the job and at this point she is feeling guilty working there if this prevents her from keeping the job etc.


She has said she is going to go in early before her shift tomorrow to talk to her manager about it.


I just wanted to get some other opinions before she does.


So if you have any advice it would be greatly appreciated and thank you in advance for any help or comments you make.

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Very much doubt it will come up, given that convictions are spent after 5 years and, whilst the police will keep a copy of it on their records, they are supposed to be removed from the CRB.

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Very much doubt it will come up, given that convictions are spent after 5 years and, whilst the police will keep a copy of it on their records, they are supposed to be removed from the CRB.


Thats is what I had in my head but she said she has rung the CRB people up and thety said it would show up.


She says she feels like a criminal after talking to them so just wanted to try to comfort her that it is not as big as she feels it is.


Thank you for the advice.

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Hello there. This crops up regularly on the forum and if you have time, you could search it for CRB threads.


From what I've read, employers are fairly sympathetic to deeds carried out in people's youth. I think she could be doing the right thing discussing it, saying that it's a long time ago and she feels very ashamed now.



Illegitimi non carborundum




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If it's an enhanced CRB is will show up. As the offence is such a long time ago and isn't fraud or violence it should not affect her ability to do such a job. Employers should look at each case in context.


Just because there is an offence on an Enhanced CRB, it doesn't necessarily mean you cannot work with vulnerable people, again context needs to be used.


It's not fair that offences such as the one described continue to be on record, because "spent" should mean spent in my view. However, there are many offences that can never be spent, and these should be listed.

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Thank you for the replies guys.


She has had a lot of tough time over the last 8-10 years and this for her is like a new start to a new life but she is very worried of losing the job but I think she will be fine and will pass this info on to her.


Again thank you.

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