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dxangel

Vodafone (singlepoint) Default was not removed...(IT IS NOW) ***RESOLVED***

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Been trying to fix my credit rating before i apply for a mortgage...

 

There is a default ( will expire at end of year, but i need to apply for mortgage soon) from 2004 even though the account was handed over to Advantis Credit and i paid AC in full some time ago.

 

I chased and chased vodafone about this over the last few months, CS cant even find my account - i dont know the mobile number anymore - but have given the address that the default was registered at - EVENTUALLY was told to fax the Quality Assurance team but have heard nothing back! and quite hilariously they dont have a phone number!!!! how can a PHONE COMPANY department dealing with PEOPLES CREDIT RECORDS not be contactable by PHONE??? what are Vodafone thinking??

 

Anyway due to the rudeness of EVERY telephone rep ive spoken to, ive decided to stay with t-mobile as i was going to switch to vodafone when my t-mobile contact was up but thats not going to happen now - at least tmobile will answer your phone and do their best to sort problems - vodafone just doesnt want to know! shame :(

 

So is it true that the QA dept dont have a phone number? how do i contact them to find out they have even recieved and are dealing with my request? and is there any other way i can get the default removed? i have proof that the AC account has been settled in full....

 

Any ideas guys??

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The Vodafone Web Relations team should be along soon. I'm sure they'll sort both of your problems out quickly. They have a good track record :)


If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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locutus

 

( nice username btw! )

 

not holding my breath - this lee person is on leave and i doubt anyone else will take ownership of the issue - afterall handballing is vodafones favourite pasttime. i think this Lee person deserves a medal if he actually does what the rest of the CS should do and take ownership of an issue until it is resolved..

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Have you followed this advice

Hi CAGlink31.gif members,

 

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAGlink31.gif is with the very best of intentions.

Vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately and securely using the ‘Contact us’ form on the Vodafone website with your account details.

https://help.vodafone.co.uk/system/s...PARTITION_ID=1

 

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is – and state the code WRT135 within the body of your email to make sure it comes through to us.As soon as we’ve received your email we’ll endeavour to get back to you as quickly as possible.

 

Many thanks

 

Web Relations Team

Vodafone UK.

CAG members contacting us, add the code WRT135 in the subject line in order ensure that email gets routed into our queue.

Post back with the reference number and the Vodafone Rep will be able to pick this up quicker


If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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I understand Lee is on leave until 2ndAugust.Maybe Tom will come here.

You need to follow the links in the stickie and report as per the instructions.

Lwid I will move your post into its own thread for you-please keep posts on your issues there.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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i did! :)

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I hope you're right, Loc.

 

I sympathise completely, DX - I spent an hour on the phone with them on Saturday and I was passed around 4 different departments. One of them actually hung up on me!

 

Dealing with Vodafone has consumed my life for the past few weeks. I'm holding off applying for a mortgage as well, just because of VF's mistake. I don't think they care or realise how much it affects their clients' lives...and I was their customer for more than 9 years!!!

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I first contacted Vodafone about this in MAY. and its taken until last week to even get the QA fax number out of them! for a while they kept trying to put me through to Agency Liason, tho then would pass me back to collections who would then pass me to CS, who would pass me to AL and so on and so forth. And a different story every time. Today, after i was told by AL that QA are an 'adminlink3.gif team' ( but she couldnt explain why an adminlink3.gif team didnt have phones ) and for that reason i couldnt call them... i called back CS and asked to be put through, but the CS adviser told me they are closed??! and even put me through to a recording saying ' welcome to vodafone, this dept is closed'

 

Now come on vodafone which is it???? and WHY WHY WHY do the 'adminlink3.gif team' not have phones? the admin team where i work are most certainly contactable, what makes VF so special???

 

Ive sent off an email to the webteam, but it seems this Lee person is the only one who does anything so i guess itll be another week before i hear anything :Cry:

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Lwid I will move your post into its own thread for you-please keep posts on your issues there.

 

 

Thanks Martin, but I have posted my issue on its own thread. I was simply commiserating with DX over the VF call centre experience...

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Ok its clear that you have had no joy up to now,but here we see results.

Just bear with them.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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dxangel follow the instruction of how to contact the WRT , even as Lee is on leave someone else will contact you from there , they are very good at responding

 

some interesting reading here of some of what they have done so far for CAG members

 

 

 

http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/259838-vodafone-complaints-vf-webteam.html


NEVER FORGET

 

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Help Our Hero's Website

 

http://www.helpforheroes.org.uk/

 

HIGHWAY OF HEROES

 

http://www.consumeractiongroup.co.uk/forum/bear-garden/181826-last-tribute-our-lads.html

 

Like Cooking ? check the Halogen Cooker thread

http://www.consumeractiongroup.co.uk/forum/bear-garden/218990-cooking-halogen-cookers.html

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waah i did! ( this is the 3rd time i am stating that ive contacted the web team )

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Lwid had a response yesterday-dxangel there are other VF webteam members as pointed out.Just give them time to respond.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I hope you're right, Loc.

 

I sympathise completely, DX - I spent an hour on the phone with them on Saturday and I was passed around 4 different departments. One of them actually hung up on me!

 

Dealing with Vodafone has consumed my life for the past few weeks. I'm holding off applying for a mortgage as well, just because of VF's mistake. I don't think they care or realise how much it affects their clients' lives...and I was their customer for more than 9 years!!!

 

Yes instead of hanging up on me i would normally get put back through to the number tree and told to type in a mobile number i no longer have haha. Just press Hash to get through that it seems to work. I just dont understand why none of their CS departments were unable to explain WHY the QA team dont have phones and apparently neither us or the CS teams can get through without post/fax - how on EARTH is this acceptable in this day and age? My issues aside, i would LOVE to hear an explanation from Vodafone.

 

My work is currently a big Vodafone user, however our BB's are due for renewal soon, and im currently testing HTC Desire and tmobile against vodafone/BB and if the CS is anything to go by, i k now which operator i will be recommending to my managers...

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LOL I can see the frustration, and I do know where you're coming from. They need to be able to find you account details from your forum posts aswell, so if you post the reference number here, they'll trace you from that.


If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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Lwid had a response yesterday-dxangel there are other VF webteam members as pointed out.Just give them time to respond.

 

i will!, in the meantime i hope you dont mind if i discuss my VF opinions/experiences with other forum members?

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waah i did! ( this is the 3rd time i am stating that ive contacted the web team )

 

 

But from looking at your CAG threads-you have only raised it here today !


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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LOL I can see the frustration, and I do know where you're coming from. They need to be able to find you account details from your forum posts aswell, so if you post the reference number here, they'll trace you from that.

 

i posted in the entire URL - no room for error then!!! ;););)

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But from looking at your CAG threads-you have only raised it here today !

 

Yes thats true, but on *this thread* i have stated 3 times that i have contacted the webteam. Hope this clears up any confusion!

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i will!, in the meantime i hope you dont mind if i discuss my VF opinions/experiences with other forum members?

 

 

Absolutely not-in fact I would encourage you to do that-you will see the benefits that it has had for quite a few,by raising their issues in here.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I will contact Tom (Lees Collegue) and ask him to take a look here.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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woohoo! thanks so much!!!!!

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Ok email has been sent to him.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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thanks :) oh btw there was no reference number or recept email sent to me with a vodafone reference number either :( just checked my spam/trash just to be sure.

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Been trying to fix my credit rating before i apply for a mortgage...

 

There is a default ( will expire at end of year, but i need to apply for mortgage soon) from 2004 even though the account was handed over to Advantis Credit and i paid AC in full some time ago.

 

I chased and chased vodafone about this over the last few months, CS cant even find my account - i dont know the mobile number anymore - but have given the address that the default was registered at - EVENTUALLY was told to fax the Quality Assurance team but have heard nothing back! and quite hilariously they dont have a phone number!!!! how can a PHONE COMPANY department dealing with PEOPLES CREDIT RECORDS not be contactable by PHONE??? what are Vodafone thinking??

 

Anyway due to the rudeness of EVERY telephone rep ive spoken to, ive decided to stay with t-mobile as i was going to switch to vodafone when my t-mobile contact was up but thats not going to happen now - at least tmobile will answer your phone and do their best to sort problems - vodafone just doesnt want to know! shame :(

 

So is it true that the QA dept dont have a phone number? how do i contact them to find out they have even recieved and are dealing with my request? and is there any other way i can get the default removed? i have proof that the AC account has been settled in full....

 

Any ideas guys??

 

Hi again dxangel,

 

As you've already emailed us you should now have an email reference number when you received our automated reply. Could you post it in the thread and I'll get this looked into for you?

 

In the event you didn't receive an automated reply just PM me the email address from which you contacted us and we'll try to find you that way.

 

While it's true to say that our Quality Assurance Department aren't customer facing I do work closely with them and can assure you that if they've received your fax they will reply once they've investigated your concerns but by tracking things this way I can make sure they've received your query.

 

Thanks and I'll be back again later to check for that email reference.

 

Lee

 

Web Relations Team

 

Vodafone UK

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