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Carphone Warehouse - free tv missing part

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I recently got a free Sony tv when I signed up for a new phone contract with carphone warehouse. When I went to set up the tv the screws that hold the tv on the stand were missing.

 

I've called them several times but no-one seems to know what to do or can't be bothered sorting it. One guy put me through to Sony who said that CW need to put in a claim or I can pay for a replacement part.

 

The customer services are clearly a bunch of Uni kids on the summer holidays and haven't got a clue, so how can I get this sorted.

 

Can I go to a Carphone Warehouse shop for help (i ordered the phone and TV through their website, which obviously may be a completely separate company).

 

Anyone got an idea?

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