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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Is this the ConDem Governments why to keep unemployment figures low


pompeyfaith
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Greetings All,

 

My son who is 19 and just finished collage phoned up to sign on today to claim unemployment benefit and was told he could not until the 5th September when his child benefit claim ends.

 

Now back last summer he was able to sign on between finishing one course in May and starting another in September.

 

We lost child benefit and CTC for this period which is fine as he was looking for temporary work

 

So if he could do this last year why not this year he was told that I would have to phone child benefit to stop that claim first which we did but they said he could not stop the claim so he cant sign on.

 

So if he is considered still a child by the CB office why has the CTC for him stopped.

 

It appears to me they want two bites at the apple surely if he is still getting CB we should still be able to get CTC but no

 

Something is not right here and it sounds to me that this condem government is doing this to keep unemployment figures artificially low.

 

Anyone else had an experience of this ?

 

It stinks because now he cant sign on and until september he aint getting anything but we have to suffer the loss of his CTC which is quiet a bit each month.

 

PF

Edited by pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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This has nothing to do with the new coalition government. This is the child benefit extension period. When a person reaches 19 then child benefit would normally stop but with the extension period this continues until the day before the new term.

 

Between courses the child benefit and child tax credits can be stopped and they can claim JSA, this is because there is no surety that they will start a new course in September. The child benefit was not coming to an end though so no child benefit extension period was invoked.

 

Technically at 19 they stop being a child so Child Tax credits stopped. the extension is actually there to help bridge the gap between full time education and what may follow.

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insyder

 

Exacty at 19 they stop being a child so CB should stop also so they can claim JSA after all its a job that he wants

 

When did this extension start and why did the government keep it quiet because its the first ive heard of it

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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no this was a tactical move by the government to keep figures low knowing that they are likely to go up by a considerable amount at this time of the year

 

They also know come september many will have found jobs or gone on to uni

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Not sure when the extension period was introduced, it's been around since the early nineties at least. It's something that automatically kicks in when a student leaves education and makes sure that benefits are not removed immediately.

 

The government are not keeping it quiet, as you state. It's something that everyone is entitled to once they leave full time education. A better question might be "Why is child benefit still being paid instead of the much higher weekly amount of JSA?"

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well that is a good question because now that we get no ctc for him and he cant get jsa and the fact he eats us under the table times now will be hard unless he is a very lucky guy and gets a job

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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As much as you try and protect the gov it still does not take away the fact he is a 19 yr old adult and should be entitled to jsa if unemployed which he is right now and has no intention of going on to further education as he wants to get a job

 

Now i dont condone it but its no wonder there is benefit fraud when the gov keep moving the goal posts

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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You would think during such a period where CB is still inforce a 19 yr old should be able to sign on to JSA and have CB topped up to JSA rate.

Then that both parent and 19 yr old receive money.

Just treated as premium to CB

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As much as you try and protect the gov

 

I'm not protecting the government I'm just setting the record straight about the extension period (CBEP) which you seem to believe has just been written into law as soon as the coalition hit the door at Number 10. I have also made it clear that I don't believe that the CBEP is not a perfect system.

 

Go grind your axe somewhere else.

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Insyder

 

Grinding my axe if thats what you think then i appologize but it does not take away the government kept this hush hush had they of made it well known we as a family could have prepared for it and adjusted the budget accordingly and no matter what government brought it in it was done for the reason i stated above

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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my son is between a rock and a hard stone because HMRC and the council treat him as an adult and rightly so but the DWP do not

 

How can we teach him responsibility and get him out of bed if the DWP will not help him seek employment

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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I have brought a very important issue to the forefront that will effect many and whether you like it or not im sure the many average families out their will appriciate it because it needs debating

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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