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    • dx100uk   do you think it might help if the OP went back to the dealer and argued the point about the dealer having to pay the vehicle recovery costs (in the event of a cancellation and no pre-contract info) by quoting to them the Motor Trade Ombudsman's view on the question from post #25?   I mean, the motor trade ombudsman is not generally well-known for being on the consumer's side, and yet there they are spelling out the OP's argument for her!   This could be backed up by (1) reiterating that the advertised mileage does not agree with the MOT history - at least I think that's the case; I haven't quite got my head round it yet, and (2) pointing out that the "sold for spares" bit is simply untrue.  She could wind up by suggesting that she thinks any ADR or court would find in her favour on all three of these points and ask if he wants to reconsider his position.   See if that shifts the dealer any further.   Assuming he won't move, then either go for ADR (is this binding and who does it?) as a first step or continue with legal claim.   Only contra-indications I see:  (1) I think the distance selling/extended cancellation argument is very unusual with a used car purchase and have no idea if it's likely to be successful.  BUT Advice Direct Scotland and Aberdeen TS seem to think it's possible(?) and so does the Motor Trade Ombudsman - so who knows.   (2) BankFodder did suggest several pages back that if the OP got the purchase price back that might be a result, but that would mean either writing off two sets of transportation fees or arguing separately about them.    
    • Hi. I posted on the facebook group about Hermes queries re: a parcel that Hermes said delivered but i didnt receive. It was a private sale of a mobile phone from a seller in Wales to me in Edinburgh.   The seller has stopped contact with me now so I cant get any help from them. Hermes are saying it was delivered but it wasn't.   I have got all copies of emails to and from the seller and to and from Hermes. A photo of the actual parcel that the seller sent me prior to posting.   There also seems to be a some confusion on the Hermes tracking info about which day it was actually delivered but either way I was in my house both prior and after the delivery.   There was no photo but it stated the driver got a signature. Not true cos it was a covid thing not to get signatures. No calling card to say it was left somewhere else or in a safe place. It just simply wasn't delivered.   I've been told to ask for GPS info in order to trace the delivery or driver. I cant even talk to a human or get a valid address to write to.   I sent an email to the CEO guy and still no reply. I've not reported anything to the police but I'm getting all sorts of contrasting advice to do this and not do that etc that im totally lost now.   If you read this David, please get back to me please. Much appreciated.   This happened in June/july so hope im not too late to still do something about it. It's just took this long to only get to this stage. 
    • PAC code   https://tinyurl.com/yxhxcsxf   ...
    • Noted! Hopefully there won't have to be another time though!     I did respond to the email, I just said that he cannot deduct any costs incurred for collecting / picking up the vehicle and if it heads down the route of ADR which is a total new concept of me having any involvement with, that he would have to pay a refund/the cost of the car and the cost associated with the collection of the vehicle.    Upon further checking the legislation because he gave me no cancellation rights prior to the contract starting he is indeed guilty of an offence, which is the likelihood of what trading standards are dealing with in regards to his local TS contacting him.     
    • hi,     Just asking for some experience or knowledge.     I purchased a puppy on the 30th of august. On numerous occasions I was in contact with breeder and asked if the puppy showed signs of entropion.    I was told no.   On the 26th of August puppy had first jabs. And apparently their vets said none of the litter showed sign of entropion.    On collection of puppy I noticed he was covered in green mucus. The pen had dog muck spread in there so assumed it was just from pups playing and maybe getting it in each others eyes (poor hygeine on breeders part)   Anyways,   Asked breeder to wipe pup and we left       With in 3 hours we realised that the puppy wasn't well. He physically couldn't open his eyes and when we attempted to clean them his eyeballs weren't visible.    We phoned an out of hour vets and contacted the breeders immediately.     The pup was taken to the vets and we were informed he had a severe eye infection which was a result to entropion.    The vet bill came to around 900 after tacking and meds etc. I asked the breeder to cover the costs. They said no because their vets said their was no issues.     The state on this puppy my vets think he's suffered from birth.     And most certainly not 5 minutes before I turned up.      I've filed a small claims for the cost of the vets and the cost of the puppy.      Where do you think ill stand?    What type of evidence will the judge want to see. Thanks
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .

Who Is The Original Creditor?


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I Am Having A Dispute With A Dca Concerning Who Is The Original Creditor For An Account. I Had An Account With Goldfish That Went Into Dispute After A Section 78 Request. This Account Was Later Purchased By Barclaycard Who I Notified Of The Dispute. They Have Placed It In The Hands Of A Dca Who State That There Is No History Of A Dispute On The Account, That Barclaycard Have Confirmed This After Looking Into It. I Have Told Them That I Have All The Paperwork But They Have Responded By Stating That As Bc Purchased The Account From Goldfish That Bc Are Now The Original Creditor And Any Dispute Prior To That Was No Longer Valid?!!!! Surely This Is Not The Case? Bc Cannot Now Be Regarded As The Oc?

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did you sign anything with Barclay card? I presume not.

Did you ever get the CCA after the request ? from Goldfish.

 

just because goldfish was bought out by barclaycard it does not make barclaycard the OC.

 

i'm sure others more versed in the ins and outs of buy outs where credit companies are concerned will be able to advise you.

[sIGPIC][/sIGPIC]

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I reside in Dawlish Warren but am not a rabbit.

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never signed a thing with bc. the account was already well in dispute when sold. never got the cca hence the account in dispute. have it all in writing and recorded delivery but the dca seems to think that if they keep saying there is no record of correspondence then there is none! they have asked that i send them all the copies of the correspondence but i declined saying that a responsible financial institution should have their own records and that i'll provide the correspondence when it goes to court

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i take it you have a old msdw account

http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

 

 

 

 

Advice & opinions given by patrickq1 are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional

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who was the dca it wasnt moorcrofts was itmthey normally take your pound and knock it off the account..

http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

 

 

 

 

Advice & opinions given by patrickq1 are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional

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I Am Having A Dispute With A Dca Concerning Who Is The Original Creditor For An Account. I Had An Account With Goldfish That Went Into Dispute After A Section 78 Request. This Account Was Later Purchased By Barclaycard Who I Notified Of The Dispute. They Have Placed It In The Hands Of A Dca Who State That There Is No History Of A Dispute On The Account, That Barclaycard Have Confirmed This After Looking Into It. I Have Told Them That I Have All The Paperwork But They Have Responded By Stating That As Bc Purchased The Account From Goldfish That Bc Are Now The Original Creditor And Any Dispute Prior To That Was No Longer Valid?!!!! Surely This Is Not The Case? Bc Cannot Now Be Regarded As The Oc?

 

What was the year, when you made the application for credit?

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dear sirs

 

if barclaycard bought or acquired this debt from Goldfish then, contrary to your assertions- they bought or acquired it lock stock and barrel (warts and all)

 

Barclaycard have been informed of the dispute and no further correspondence will be entered into in respect of your frankly outrageous attempt to brush off a genuine dispute on the account

 

 

y f

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Thanks. That's about the gist of it. After three years of inviting them (the orginal creditor and subsequent DCAs) to take me to court do they really think I'm going to accept that response? I've told them I have everything recorded delivery and that I have all the correspondence in reply to that from the OC! Imbeciles. No dispute exists. Really? Take me to court, then.

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