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    • I agree with the what you say.   However from prospect of an honest client what can be done?   They were contacted in time, to tell them the food is crap. they wanted the investigations team to look into it and they asked for photos.   today they are saying T&C 6 says its between you and the resturant.   aka we got the commsion they got the money and you can fork off.   i can fork off yes. however i want to do something about it. this is crona, not worked..... march. things are tight.    
    • As has already been said here, whether it takes five minutes or longer, the case will be closed in your favour. Enforcement is going to be a completely different issue. When do you issue your claim? Have you drafted the particulars yet? You may want to post them up here so we can have a look and comment before you actually issue the claim
    • I would like to think not too, hindsight is a wonderful thing, and I did say before had this all been done in a face to face situation I wouldn't be in this current predicament. I mentioned that he said after his first initial call to me about the clutch/strut needing replaced however the car requires a completely new paint job and stripping of the 'wrap' (actually a badly attempted effort at spraying with a plasti dip paint) which wasn't apparent in any of the pictures, nor did he mention it. However, even this doesn't come into it with the 14 days to cancel as no reason has to be given.    I'm hopeful that it if goes before a judge and the fact it was sold on a trade sales invoice will be case closed in my favour in under 5 minutes. 
    • Well, perhaps pointing that out in the first place was a tad sarcastic, so, I generally reply to sarcasm with sarcasm.    Bottom line is, the reason distance sales open more avenues for a consumerrights etc is because people get duped by dodgy traders rather frequently.       I believe your own first response was, good luck with the 12 months extension, which is already in my favour, so a bit more savvy in knowing what you're talking about before you responded would maybe have prevented me from pointing out that yes, I do indeed have the 12 months extension.   My apologies you said it should be interesting. .. goodness knows what you meant by that.
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
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      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
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Hello everyone,

 

Can I start by saying thank you to everyone who contributes to this site, it's a great place and I'm sure a soothing place for a great many people.

 

Okay now to my problem, I have unpaid council tax dating back to 2007, which came about after we a student discount on my girlfriend living with me, she stopped being a student but the council didn't update our bill until later, which meant we were £500 behind. They attempted to take the whole amount out at the start of the month, I realised early in the day that they were taking it, so I stopped the payment with my bank, as I couldn't afford it all in one lump. since then I got behind in my payments and buried my head in the sand, and now I owe over £2000 including the current year, which I have just had a liability order against me for.

 

I've decided to get my head out of the sand before it becomes too late (maybe it already has!) what should I do? Rossendales have visited around 5 times, i've made a couple of payments to the accounts, but they've virtually been wiped out by bailiff fees. Any advice, should I contact Rossendales or go to the council? I've seen people on here have suggested to other people that just keeping Rossendales out of my house will mean it goes back to the council, and I can make a payment plan with them? I'm not in great financial state, but I could make payments of up to £250 a month at a real push.

 

Any help greatly appreciated, I'm feeling more and more worried and doing nothing is really not helping. :-(

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How many Liability Orders do you have? Are the periods of time they cover correct? How much is each one for? How much is outstanding on each one? Do you know the dates each was passed to the Bailiffs? If unsure of any answer contact your Council. Do not use the Bailiffs figures or dates.

 

If you have already had visits from the Bailiff has he left you any paperwork detailing any charges? Has he been in your home? has he levied on any goods outside - most notably a car?

 

PT

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Trying to contact the Council now. Think the first liability order was over a year ago. Figures are around £200, £1000, £1000. Pretty sure it's 3 seperate liability orders.

 

Visits yes, but I've never actually seen one, they have zero chance of getting in unless I let them in. They haven't levied the car, unless they levied my clapped out Astra, which is SORN, which their more than welcome to. :) No they haven't detailed any charges, he keeps hand writing amounts on the notices that he leaves, but not exact charges just full amounts.

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Have you made any payments since 2007 on any, or have you just not paid at all.. They will levy what they will see and add on charges. You need to get a break down from the bailiff to see what they have charged for.

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To be honest I'm the in process of getting all the information from Rossendales now. Does anyone know what happens in regards to arrest warrants? Am I likely to get one soon? I know they have to pass it back to the council before they can do that, but do they council contact you and notify you that they have had the account passed back to them? I'd really rather not have any dealings with Rossendales if possible.

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PLEASE, PLEASE, PLEASE don't worry - arrest warrants are a million miles away!!!!

 

If you take on board all the great advice from fellow CAGgers, you'll go through the process step by step until it's resolved.

 

Rossies are bullies but they can be tamed - trust me!! It took me a whlle but I managed it and I now the pay the council direct at a monthly rate that I decided I could afford! It's going to take me over 6 yrs to repay £1,000 - so there is hope!!!! Don't panic!

 

I don't even come under the "vulnerable" status but I still managed to negotiate my terms.

 

Good luck!!

 

Impecunious! :)

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Thanks impecunious, that's a great relief! :)

 

So at which point will they return it to the council? Will I be informed and get chance to speak to them about my circumstances? I'm not sure what to do next to be honest. Is it worth speaking to "Rossies" at all? :)

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I'd never personally recommend speaking to Rossies or any bailiff.

 

If Rossies have levied on your car, they would have posted a notice through your door. You really don't want them levying against your car - whether you want to get rid of it or not - that will just give them an excuse to load on their charges. I'd try finding a home for it (SORN or not).

 

Try looking on your council's website, sometimes they post details of the contracts between themselves and the bailiff. (e.g. Manchester City Council has this on their website.)

 

There is no hard and fast rule about when and if Rossies hand your account back to the Council. Rossies will only be paid to carry out two visits over a certain period of time, they're not actually paid for anymore visits than two. (Unless they've levied and they're coming back to seize goods cos you haven't stuck to any arrrangement made.)

 

I think you have to barricade yourself in for the long haul.

 

A few things you could be doing:

 

Check the individual amounts of Liability Orders with the council and the dates they were issued.

 

Work out a realistic Income and Expenditure (the National Debtline has a very good form on their website) - so that you know how much you can pay without jeopardising any other priority payments. Note that Council Tax is a priority debt and should be treated as such.

 

Write to Rossies and tell them that that you have taken advice and know your rights re: peaceful entry, etc and that you will not be inviting them in to discuss anything. Tell them that you will pay the council direct. Your council cannot refuse your payments - but, to make things easier for you, pay them online (using the reference relevant for your outstanding arrears). This way, your payments won't be offset against your current liability.

 

Ensure that you pay your current council tax and keep that up to date.

 

If Rossies have visited you (they will have left notification to that effect), you will have to pay them your 1st visit and maybe 2nd visit fees (if they came again), £24,50 and £18.00 respectively.

 

Try to keep it all in perspective - I know it's not easy but try.

 

Make sure that any items outside your property, e.g. garden furniture, bikes, etc are locked well out of sight. Rossies can break into detached garages, out-buildings etc but not to attached, integral garages, etc. You don't want them levying on anything outside your property -- although it's not usually worth much. They'll use any excuse to bump up their fees.

 

Write to Rossies and ask them for a breakdown of their charges to date. This won't cost you anything, they must supply it. Template on here somewhere.

 

That should keep you going for now!!!

 

Take care and have a good weekend!

 

Impecunious!! :)

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If you need to ask them about their charges use something like this - use & adapt as you see fit and send by email + hardy copy in the post via Signed For.

 

"From:

My Name

My Address

 

To:

Acme Bailiff Co

Bailiff House

 

Ref: Account No: 123456 or however many account numbers you have

 

Dear Sir

 

With reference to the above account. Can you please provide me with a breakdown of the charges.

 

This includes:

a - the time & date of any Bailiff action that incurred a Fee.

b - the reason for the fee.

c - the name(s) of the Bailiff(s) that attended on each occasion a Fee was charged.

d - the name(s) of the Court(s) the Bailiff(s) was/were Certificated at.

e - the date of the Certification.

 

This is not a Subject Access Request under the Data Protection Act S7 1998 so does not incur a fee of £10. You are obliged to provide this information.

 

I require this information within 14 days.

 

Yours faithfully

 

Ripped off customer"

 

PT

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