Jump to content
  • Tweets

  • Posts

    • My job I've been in for 8 years, my contract is to give a week's notice.   I have 10 days holiday coming up starting next week. If I message the boss 3 days into that holiday and tell him I'm not coming back can it be used as 7 days notice (ie a week). I have a lot of holiday entitlement left this year about 70 hours.   So 2 questions please without judgement just facts:   1. If I phone boss three days into my 10 day holiday next week to formally tell him I'm quitting is that legal? 2. Can they get out of paying me my 70hrs holiday entitlement if I take that route?   (Massive global company not one man and his dog operation, if it affects the advice)  
    • Hi everyone. We purchased a new bed from dreams 26/12/2017 which was delivered 01/02/2018.  We also purchased their delivery, assembly, take the old one away, tv, mattress, mattress protector, pillows and their 'bed cover' 8 years extended warranty.  We paid by 30 monthly interest free instalments and so just made the final payment.   It is a heavy duty king size lift up storage bed with a built in tv at the end.  It has always been a struggle to lift, my wife cannot do it on her own and it rarely stays up by itself.   At the beginning of this year, we noticed it had started to dip considerably in the middle.  Not the mattress, but the wooden base the mattress is on.  So on 09/02/2020 I emailed them about the issue.  They started by saying the mattress is not covered only the base, until I pointed out it is the base at fault not the mattress.  So they sent out Homeserve on the 25/02/2020 to come and repair.  He did what he called a temporary repair, said that the bed had failed due to a manufacturing or design fault (the metal bolts holding the wooden base to the lift up supports have pulled out of the wood) and that dreams would be in touch to arrange a replacement.  His temporary repair barely lasted a day, the bed was still dipping and he took plenty of photos for himself but seemed in a mad rush to leave.   Of course they didn't contact us, so on 30/03/2020 I emailed them back.  01/04/2020 they emailed back confirming in writing that it is a manufacturing fault and their sales team would contact me, however as expected due to Covid-19 this may take a while.   30/06/2020 I asked for an update.  03/07/2020 they replied saying their claims department would contact me within 5 working days.  They didn't. 15/07/2020 I emailed back asking them to escalate my complaint as well as providing a refund and compensation as we are now struggling to sleep and experiencing back ache due to the bed's extreme dipping, plus I am worried about the mattress getting damaged. 23/07/2020 They replied saying we are not entitled to a refund as it is a guarantee claim and they have passed it once again this time to their guarantee company to contact us. I have still not heard back.   This is now getting beyond a joke and I wanted some guidance on how I should proceed.  We are struggling to sleep in the bed and cannot now even open the bed to access our belongings inside as as soon as you try and lift you hear the sound of breaking wood.   Many thanks  
    • bit obv really... don't eat yellow snow either.   dx  
    • I know you are trivialising this as, 'Ambulance Chasing Lawyers', because they are perceived to be involved. You mention BMW (other brands as well). Counterfeit car and truck parts have been implicated, and proven to be the cause, of accidents where fatalities have occurred.   There is some considerable difference between a set of counterfeit brake pads and a fake SD Card.   The trademark infringement though, is the same.   H
    • One hope in this growing mess is that local authorities, mainly in the north west so far, like Liverpool, are developing their own systems to test and trace, filling in the gaps of what Serco et al are missing.   But they're doing it with precious little in the way of funding. In the meantime it looks as if Serco [I think it's them] will be given more hundreds of millions on top of the £100 million that hasn't been effective so far in a couple of weeks. Given that the PM has swanned off to Scotland for a couple of weeks this isn't looking good.
  • Our picks

    • Curry’s cancelled my order but took the money anyway. Read more at https://www.consumeractiongroup.co.uk/topic/423055-curry%E2%80%99s-cancelled-my-order-but-took-the-money-anyway/
      • 11 replies
    • Father passed away - Ardent Credit Services (Vodafone) now claiming he owes money. Read more at https://www.consumeractiongroup.co.uk/topic/423040-father-passed-away-ardent-credit-services-vodafone-now-claiming-he-owes-money/
      • 9 replies
    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 6 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
      I’m so stressed,
      can u appeal this or should I just accept it?
      Thanks for reading 
      • 16 replies
style="text-align:center;"> Please note that this topic has not had any new posts for the last 3670 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hello everyone,


Can I start by saying thank you to everyone who contributes to this site, it's a great place and I'm sure a soothing place for a great many people.


Okay now to my problem, I have unpaid council tax dating back to 2007, which came about after we a student discount on my girlfriend living with me, she stopped being a student but the council didn't update our bill until later, which meant we were £500 behind. They attempted to take the whole amount out at the start of the month, I realised early in the day that they were taking it, so I stopped the payment with my bank, as I couldn't afford it all in one lump. since then I got behind in my payments and buried my head in the sand, and now I owe over £2000 including the current year, which I have just had a liability order against me for.


I've decided to get my head out of the sand before it becomes too late (maybe it already has!) what should I do? Rossendales have visited around 5 times, i've made a couple of payments to the accounts, but they've virtually been wiped out by bailiff fees. Any advice, should I contact Rossendales or go to the council? I've seen people on here have suggested to other people that just keeping Rossendales out of my house will mean it goes back to the council, and I can make a payment plan with them? I'm not in great financial state, but I could make payments of up to £250 a month at a real push.


Any help greatly appreciated, I'm feeling more and more worried and doing nothing is really not helping. :-(

Share this post

Link to post
Share on other sites

How many Liability Orders do you have? Are the periods of time they cover correct? How much is each one for? How much is outstanding on each one? Do you know the dates each was passed to the Bailiffs? If unsure of any answer contact your Council. Do not use the Bailiffs figures or dates.


If you have already had visits from the Bailiff has he left you any paperwork detailing any charges? Has he been in your home? has he levied on any goods outside - most notably a car?



Please consider making a small donation to help keep this site running




Share this post

Link to post
Share on other sites

Trying to contact the Council now. Think the first liability order was over a year ago. Figures are around £200, £1000, £1000. Pretty sure it's 3 seperate liability orders.


Visits yes, but I've never actually seen one, they have zero chance of getting in unless I let them in. They haven't levied the car, unless they levied my clapped out Astra, which is SORN, which their more than welcome to. :) No they haven't detailed any charges, he keeps hand writing amounts on the notices that he leaves, but not exact charges just full amounts.

Share this post

Link to post
Share on other sites

Have you made any payments since 2007 on any, or have you just not paid at all.. They will levy what they will see and add on charges. You need to get a break down from the bailiff to see what they have charged for.

Share this post

Link to post
Share on other sites

To be honest I'm the in process of getting all the information from Rossendales now. Does anyone know what happens in regards to arrest warrants? Am I likely to get one soon? I know they have to pass it back to the council before they can do that, but do they council contact you and notify you that they have had the account passed back to them? I'd really rather not have any dealings with Rossendales if possible.

Share this post

Link to post
Share on other sites

PLEASE, PLEASE, PLEASE don't worry - arrest warrants are a million miles away!!!!


If you take on board all the great advice from fellow CAGgers, you'll go through the process step by step until it's resolved.


Rossies are bullies but they can be tamed - trust me!! It took me a whlle but I managed it and I now the pay the council direct at a monthly rate that I decided I could afford! It's going to take me over 6 yrs to repay £1,000 - so there is hope!!!! Don't panic!


I don't even come under the "vulnerable" status but I still managed to negotiate my terms.


Good luck!!


Impecunious! :)

Share this post

Link to post
Share on other sites

Thanks impecunious, that's a great relief! :)


So at which point will they return it to the council? Will I be informed and get chance to speak to them about my circumstances? I'm not sure what to do next to be honest. Is it worth speaking to "Rossies" at all? :)

Share this post

Link to post
Share on other sites

I'd never personally recommend speaking to Rossies or any bailiff.


If Rossies have levied on your car, they would have posted a notice through your door. You really don't want them levying against your car - whether you want to get rid of it or not - that will just give them an excuse to load on their charges. I'd try finding a home for it (SORN or not).


Try looking on your council's website, sometimes they post details of the contracts between themselves and the bailiff. (e.g. Manchester City Council has this on their website.)


There is no hard and fast rule about when and if Rossies hand your account back to the Council. Rossies will only be paid to carry out two visits over a certain period of time, they're not actually paid for anymore visits than two. (Unless they've levied and they're coming back to seize goods cos you haven't stuck to any arrrangement made.)


I think you have to barricade yourself in for the long haul.


A few things you could be doing:


Check the individual amounts of Liability Orders with the council and the dates they were issued.


Work out a realistic Income and Expenditure (the National Debtline has a very good form on their website) - so that you know how much you can pay without jeopardising any other priority payments. Note that Council Tax is a priority debt and should be treated as such.


Write to Rossies and tell them that that you have taken advice and know your rights re: peaceful entry, etc and that you will not be inviting them in to discuss anything. Tell them that you will pay the council direct. Your council cannot refuse your payments - but, to make things easier for you, pay them online (using the reference relevant for your outstanding arrears). This way, your payments won't be offset against your current liability.


Ensure that you pay your current council tax and keep that up to date.


If Rossies have visited you (they will have left notification to that effect), you will have to pay them your 1st visit and maybe 2nd visit fees (if they came again), £24,50 and £18.00 respectively.


Try to keep it all in perspective - I know it's not easy but try.


Make sure that any items outside your property, e.g. garden furniture, bikes, etc are locked well out of sight. Rossies can break into detached garages, out-buildings etc but not to attached, integral garages, etc. You don't want them levying on anything outside your property -- although it's not usually worth much. They'll use any excuse to bump up their fees.


Write to Rossies and ask them for a breakdown of their charges to date. This won't cost you anything, they must supply it. Template on here somewhere.


That should keep you going for now!!!


Take care and have a good weekend!


Impecunious!! :)

Share this post

Link to post
Share on other sites

If you need to ask them about their charges use something like this - use & adapt as you see fit and send by email + hardy copy in the post via Signed For.



My Name

My Address



Acme Bailiff Co

Bailiff House


Ref: Account No: 123456 or however many account numbers you have


Dear Sir


With reference to the above account. Can you please provide me with a breakdown of the charges.


This includes:

a - the time & date of any Bailiff action that incurred a Fee.

b - the reason for the fee.

c - the name(s) of the Bailiff(s) that attended on each occasion a Fee was charged.

d - the name(s) of the Court(s) the Bailiff(s) was/were Certificated at.

e - the date of the Certification.


This is not a Subject Access Request under the Data Protection Act S7 1998 so does not incur a fee of £10. You are obliged to provide this information.


I require this information within 14 days.


Yours faithfully


Ripped off customer"



Please consider making a small donation to help keep this site running




Share this post

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...