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Egg card make a major error! ...Advice please


papadak
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Hi all,

 

I requested a DSIR from Egg for a family member a few weeks back and today I received a letter from them saying 'thank you for the dsir request on behalf of *** I am currently in the process of retrieving the relevant information, which will be sent to you by ***, subject to your payment clearing.

 

So that's fine .... However they have attached 6 other letters for varying people across the country to the back of mine saying exactly the same. I have their full address and in 3 cases who is acting on their behalf. Just how this happened i don't know. Any suggestions who to report this to?

Edited by papadak
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This is not uncommon and there is lvery little mileage to be made from it.

 

However, as suggested by ftd, send each proper recipient their letter with a note explaining what has happened.

Before you do this, you could copy what you have been sent and make a complaint to the IC.

 

Don't send anything to Egg. They would prefer to hide it all away

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This is not uncommon and there is lvery little mileage to be made from it.

 

However, as suggested by ftd, send each proper recipient their letter with a note explaining what has happened.

Before you do this, you could copy what you have been sent and make a complaint to the IC.

 

Don't send anything to Egg. They would prefer to hide it all away

 

Thanks, yes i'm sure Egg would 'file it' & that would be that. What will the ICO do? I would like to expose their incompetence perhaps report it to the media. It might well be an error but it's inexcusable imho

Edited by papadak
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