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Vodafone - harassment of a non customer


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Hi there

I've had Vodafone contacting my home phone number asking to speak to someone who is nothing to do with me.

 

Despite telling them that they had the wrong number and repeatedly asking them to remove my number from their records, they did not.

 

When they first called, they did not say who they were but I told them they had the wrong number and to please remove it from their records. So I dialled 1471 to find out who had called, got the number and when I called it, it was Vodafone - a message said something along the lines of Vodafone would have tried to contact as there was a problem with "your" account.

 

When they called again I was out, and then again they identified themselves and I repeated that they had not removed my number from this persons account and to stop harassing me.

 

NOW - I have a message from Buchanan Clark and Wells demanding that I contact them - and I can only assume its effin Vodafone again!!!!!!!!!!!!

 

I have enough problems managing my own life - I'm on JSA and have health problems increased by stress and cannot afford to start chasing or fighting these bloody eejits.

 

What do I do? Can I report them somewhere for refusing to remove my details which are being used by someone else who is nothing to do with me?

 

Even more - Can I sue the barstewards for harassment as I could do with the extra cash to replace my very ancient mobile phone and get one that works all the time??

 

 

Am effing peed off with this - it's costing me now to try and sort this out!

 

:x

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Well, Lee is a Vodafone rep who is on this forum most days, so he'll probably pick this up tomorrow. Here is how to contact him

Hi CAGlink31.gif members,

 

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAGlink31.gif is with the very best of intentions.

Vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately and securely using the ‘Contact us’ form on the Vodafone website with your account details.

https://help.vodafone.co.uk/system/s...PARTITION_ID=1

 

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is – and state the code WRT135 within the body of your email to make sure it comes through to us.As soon as we’ve received your email we’ll endeavour to get back to you as quickly as possible.

 

Many thanks

 

Web Relations Team

Vodafone UK.

CAG members contacting us, add the code WRT135 in the subject line in order ensure that email gets routed into our queue.

I'm sure he'll get this sorted for you from Vodafone's side of things. Other posibilities are that you have the same name as someone who has a Vodafone account and it has always been a debt collector (they sometimes say "I'm calling on behalf of XXX company" rather than the DCA 'cos they like confusion like that...) if this is the case there is a letter to send in the templates library that *should work

*should is used as DCA's think they are a law unto themselves and their actions rarely follow logic! :p

  • Haha 1

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Oh no - I don't have the same name as anyone - trust me on this.

 

I don't see why I should have to give my details to them - I don't want my details attached to this mess - it's nothing to do with me.

 

When you start giving your details to some eejits who refuse to take 'no' for an answer, you have no idea what they do with them!

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DCAs will not remove a nubbier simply on a request from the call recipient, the reason being they've been known to lie! Having a dissimilar name is no defence either, and they guard these numbers as a tenuous link with the debtor. Only when this is proved to be erroneous will it be taken off the auto dialler, but even then it has been known for CRAs to retain the information anyway. It might me worthwhile to check your file too.

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Phoenix11,as I see this,you really do need to be engaging in dialogue with Vodafone-firstly to make them aware that you have no knowledge of why they are calling you,and secondly,to have it stopped.

There are 2 ways of doing this,either by putting something in writing and making an official complaint,or else using the Webteam that is active on here,and who have demonstrated time and time again that they are here to resolve issues.

In fact the list of those cases they have settled already can be viewed in the stickies and currently stands at around 40 cases with many more ongoing.

 

What you need to remember is that if you were to escalate action in a legal capacity,you would first have to show that you had given Vodafone opportunity to sort this out.

You would be expected also to show some evidence of that,as well as any responses from Vodafone in writing.

 

I therefore suggest the speediest way to deal with this is to seek that help here.

 

At the end of the day the choice is up to you,but since you are here already,and have posted the details of the problems here it seems a logical step.

 

I will email them and alert them to this tonight.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Also worth remembering the usual 'Catch 22', in that if you cannot prove to their satisfaction that you are their customer, the DPA prevents them from discussing the matter (at a customer services/debt recovery level).

 

Writing, demanding they desist is valuable, as if the pursuit continues after giving notice, your position in being able to wreak revenge later is so much easier!

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Fair point Raymond.

 

But if their Webteam are going to make any progress in getting to the bottom of this,then the OP will obv have to give their permission.

 

I have mentioned this a few times to people who have sent letters to DCAs first they send a CCA request-then whilst thats going on they send a s10 notice.

Obviously the DCA needs permission under the DPA to process a request under CCA or indeed ANY processing or data sharing.

 

I did see one instance where a DCA returned a CCA request after a s10 notice had been sent stating that their permission to process had been withdrawn a week earlier.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Also worth a mention-there is good recourse using the OFT Guidance on Debt Collection (unfair business practice)

 

But some people think this can be used in all scenarios.

 

The guidance applies specifically to collection of debt once an account is in default and an account that is regulated under the CCA.

It DOES NOT relate to the routine collection of repayments.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Thank you for some of the replies but I haven't a clue where you're all going with this. You're all running away with this issue and getting off on discussing this stuff over my head.

 

The whole point is that Vodafone have been told before that the person does not exist on my phone number.

 

They have now passed that info to a Debt Collection agency knowing it to be false.

 

I am at breaking point with my own problems - I post on forums to get a bit of help here and in the past it's been very good - and yes - I have contributed to this site before anyone brings that into the equation, and sometimes for light relief, but mostly to just spend some time trying to block out the pain of my own life.

 

I don't need this stuff about CC or s10 anything - I haven't a clue what you are on about and I'm bloody tired!!!!!

 

I have done nothing wrong and I don't see why I should now have to spend money and lose out when I'm struggling on lousy benefits because Vodafone haven't just refused to correct their info, they've now used that wrong data to allow another agency to make my life even more hell.

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What the guys above are advising you to do is get in contact with vodafone - In writing! Either through their registered address (post) or by using the vodafone webteam (using the sticky in this section of the forums).

 

Simply telling the DCA over the phone will not work! They will constantly hassle you for this mystery person. One of the reasons is people lie, another is because you aren't the customer so they can't edit the mystery persons details (to protect them and to fulfil their legal obligations for the DPA) all they can do is notepad the account, meaning the circle starts again.

 

As for suing them? You can't jump down the legal route till you give Vodafone/Buchanan Clark Wells a chance to resolve it - WHICH YOU NEED TO DO IN WRITING THROUGH THE ABOVE METHODS! Otherwise you don't have any grounds.

 

Bottom line - Get in touch with Voda!

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Hi phoenix11,

 

I can certainly understand the frustration here and would be happy to help you with getting this sorted out.

 

Whilst appreciating from what you've posted that you have no affiliation with the matter which BCW are calling your number about the only way we'll be able to clear this up and prevent you from being called by them again is to track the account they're chasing down and get the contact information looked into.

 

To get to this point I'll need you to do something for me. The next time BCW call could you ask them for their reference number for the account they've been assigned from us?

 

Once you have this could you email this together with your name and the number they're calling you on via the steps in our pinned thread which you've been linked to above?

 

Alternatively, you're welcome to send it across to me via PM and I'll get this investigated.

 

I realise that this may seem a little unconventional but I honestly don't see any other way of us making sure that this gets resolved for you and ultimately if you're not the named debtor then you have absolutely nothing to worry about by providing me with this information.

 

Essentially I'm here to help those with geniune problems and as the guys have said take a look at the cases we've settled for others if you any doubts at all about the intentions of our presence on CAG.

 

Kind regards and I look forward to hearing from you again soon.

 

Lee

 

Web Relations Team

 

Vodafone UK

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  • 1 month later...

Hi all,

 

Whilst it's been a while since there's been an update here Phoenix and I have been in contact via PM.

 

Following their approval I'm pleased to confirm that we've been able to get to the bottom of things and have brought this case to a satisfactory conclusion.

 

Phoenix would've updated the thread themselves but they're having a few difficulties with the new layout so have agreed for me to provide the update.

 

Take care Phoenix.

 

Lee

 

Web Relations Team

 

Vodafone UK

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