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    • To me, it isn't just about social distancing and hygiene measures. I'm far from the first to say it but until there's a reliable track and trace system, I don't think this can be managed properly.   Children may not suffer as much as adults, although some do, they can be asymptomatic and pass on the virus to the rest of the family.   https://www.walesonline.co.uk/news/uk-news/lockdown-david-king-second-wave-18739973
    • When will most schools actually re-open in September ?   And when they open, will they be providing teaching over the number hours 9am to 3pm  ?   I am thinking of the school I attended, which was a large Victorian building, with many modern extensions.  The classrooms which could accommodate about 35 Children elbow to elbow, will only be able to accommodate 20 at the most with any reasonable distancing.   Or does the whole class  of say 35 stay in a bubble and the teachers move around to teach the different subjects ?    I can see many schools opening later in September, not for all pupils for all days and not doing the full hours.   This is going to be very difficult to manage for all those concerned, including parents looking to return to work.     
    • Hi.   If you do a search of our forums you will find other people who've had trouble with Marquis. Sadly people don't always update their threads with the final result.   Scroll up this page to the red strip at the top, and type Marquis into the white search box on the right.   HB
    • I think independent assessments and quotations will be essential. Once again please monitor this thread for a for the reply later on or tomorrow
    • We'd love to return it but from everything I've read it would a long drawn out business so keeping it would probably be simpler.   I think we are going to give them a chance to sort the heating/hot water.We've got very squeaky brakes now which my local garage is going to look at a week on Monday. I'm saving all receipts etc. I'd also like to charge them for fuel used and my time doing what they should have done.   The time they take to get anything done is what is bothering me. If I choose to go somewhere else for a repair for anything would I be able to charge Marquis or do I have to continue using their warranty   I hadn't thought of getting an independent assessment, not sure how you go about it but I'll look into it. Thanks for the reply  
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PC World, TechGuys so bad!!

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TechGuys had my laptop (Advent 5401) for a month, sent it back to me not fixed (screen had different coloured vertical lines all over it) , sent it back, after 6 weeks i asked for vouchers for a new laptop (i didnt want this as mine was only 2 years old,) which took another week because head office kept rejecting the request (they have no tel. number, what a shock!) finally got credit letter (with no voucher number) and got a new laptop after 2 months!! Still, a simple screen shouldnt take 2 months to repair, well, they didnt repair it anyway. Theres so many complaints about this type of thing and still they carry on. Whateverhappens doesnt seem to be much better than PC Performance , people saying they cant claim because PC World say the damage wasnt accidental. Its just not good enough, when and who will take responsibilty for these uncaring, unhealpful people?:mad:

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I can sympathise with the troubles that you have had during the repair but there are reasons that your repair might have taken a while.


The workshop that the Techguys use for repairs has recently moved from Mansfield to Newark. Due to the move this caused a back log of around 20,000 + laptop. Plus if a screen was needed but not in stock this might have added to the job.


I agree that getting vouchers is infurating but you have to understand that the business wants to make sure it is writing off machines that have a legit claim and to the right person.


I'm not trying to defend them, it's just i can see they do try

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back logs down to 17,000 now ;), was origionally (about 6 weeks ago) 40,000+

Please note:


  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Seriously, whatever excuse they have , just isnt good enough! They could have told me about the move and about the backlog of so many reprairs, and just given me the vouchers at the start as they knew it wasnt going to get fixed. Then 1 person said you can get a voucher code on saturday, the next said no you cant, the whole service was terrible.

And the point of sending it back not even fixed was??


They obviously knew about the move and so should have catered for it.

Poor, Poor, Poor!!

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I agree with you the service isn't perfect.

Unfortunatly when you call the call centre it is like a lottery. You will get through to some staff who will be open and honest about the situation and even if they can't satisfy you with the answer you want will at least tell you the situation your in.


Then you get the agents who will tow the company line and tell you everything is ok. Granted the move did not help anyone and believe me caused more problems in the long run.


As for the write off you have to understand that certain checks have to be made for the vouchers to get sent out to the right person. In regards to the voucher codes i know some agents give the codes out and some will just say wait for the vouchers.


I'm sorry you had such a bad experience. It's unfortunate that the agents that want to help you and have the experience to are being forced out the call centre

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