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selinajayne

asked for bos but they wont send it

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i have come to the end of my loan its all paid except for charges, i have disputed some of the charges and asked for my bill of sale.

They told me it has been sent but i still havent recieved it so i have asked for another

the charges im disputing are telephone calls which i have never got

just wondered if anyone had any general advice about it all

thanks

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Have you sent a Subject Access Request to BOS. The template letter should be in the debt collectors library. You have to enclose a £10 postal order, don't sign, print your name and send recorded delivery. They have 40 calendar days in which to reply and if they refuse report them to the Information Commissioner. This could turn up some interesting information for you.

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they keep telling me they have sent it

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its arrived but not sure if its right

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