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    • I should have added the above links are for  landlines and mobiles there are plenty of free and paid for apps android and iphones to block calls.
    • Hi I got a tent from go outdoors,   over £1000 for tent porch carpet  and footprint and it was faulty, so they exchanged it, it was only 2 weeks old,  so I got another tent tht to was faulty, I have pictures of the faults,  but this time they weren't happy to exchange but they did,  then I got a vanguard 8 ,  and when we were on holiday the rain was coming through the material of the tent, holes in the stitching and the zip kepted breaking, so 2 days into our holiday we came home to change the tent and go back and finish our holiday,  but they refused, this tent was only9 days old.  So we left the store phoned head office and they said "go back to store and give them another chance to sorte this out!"  So we did and the manger was worse this time, to ring head office he didn't want to. I have a proof of a call from head office for 40mins and the manager was implying to head office I was lying about a phone call  and head office have on record of them phoning me , the manager asked me to leave the store or he will phone the police   so I told him to get the police,   while waiting for the police  a customer was returning a tent and when asked from the store what's wrong with it, they said""nothing it's to hard to put away"  so asked the manager how is tht right when my tent is faulty and u wont exchange,   he told the police I was threatening a customer,  I never spoke to the customer, I also told them I am autistic,   The manager lied to the police and the police attuided to me was horrendous and I told them  repeatedly told I was autistic,   I have video evidence of my arrest,  What are my legal rights to a new tent,  any help will be greatly appreciated thank u,   am also dyslexic,  sorry if some of this doesn't make sense ,  I've loads more to tell on this whole situation xx I was arrested for not leaving the store until I had a resolution  All the tents where hi gear  Also I told the manager tht we where on holiday to rest as we've just had 4 weeks of hell with my daughter as shes now in hospital safe,  so we went away for 5 days knowing she was safe ,  and why woul we come home early and try to change a faulty tent,  and go back to our holiday if it wasn't faulty they weren't interested   I've been having meltdowns really bad this x  Also I was released from the police 2hrs later WITHOUT  been Interviewed and NO CHARGES I've had a email today saying because of my being banned from the store I can have a refund   I've sent them emails asking questions and they will answer the email but wont answer my questions and now they saying as a good will gesture they will refund me  But I only have until friday which is 1 day to accept the return and if I dont they will not refund me  And am so distressed ,  Am I right the if a item is faulty you have 28 days to a full refund 
    • Thanks dx I did read these post but wasn’t sure if they ended well.   I suppose it depends on how nervous it would make the buyer, and if their solicitor was happy to play ball.
    • the 120 days runs from when he discovered he could use chargeback. that must be within 540 days of the relevant card transaction. sadly halifax are useless everytime over chargeback  and never get things right.
    • Can I ask which service provider or telephone hand set you use that's allows you to use 00* to block all international calls ?   Ofcom advice   https://tinyurl.com/y577dlb8   Some examples of call blocking phones   https://tinyurl.com/yyaxsgd4   ,
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

Need help in dealing with Moorcroft


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Can anybody advise or help,

I lost my job 12 months ago through ill health and came into financial difficulties, I do have a smell pension but that is it. I had two Barclay cards which I could no longer pay, I contacted Barclay card to try and resolve the matter, they were not very helpful or forthcoming. I did not hear from them for sometime, then I started to receive phone calls and letters from a debt firm called Moorcroft, I refused to deal with them as I believe my business is with Barclay card and not them, I then started to get phone calls and letters from several other debt firms these being Debt Mangers LTD, Calder, Mercers, Apex and Wescot debt collection agency. Again I did not deal with them for the same reason and all of these companies were chasing the two debts. It went quiet for a while, then this evening a person knocked on my door and said his was calling to collect the debt on behalf of his client, I asked who the client was and he would not answer, however I did notice on his clipboard a sheet of A4 paper with Moorcroft on it. I informed him that my business is with Barclay card, not him or anybody else, he said, well you need to deal with me as I am the last step before court, I found the visit quite upsetting and I do not know how to deal with it, I also believe the Barclay card debt has been sold to one of these companies as I did recently try to contact Barclay card, but they informed to deal with one of these agents, not them. Please can anybody advise or give me answers to the following questions.

 

How can I find out if they have bought the debt?

If they have bought the debt, am I right to believe they would have only payed a fraction of what it is worth, if they did go to court what could they claim for the whole debt? or what they paid for it?

Do I have any rights with these people calling to my home?

Are they required to provide documentation that I owe them this debt and again would they need documentation proof of the debt to take me to court?

Are they allowed to keep calling to my house with out a court order?

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Can anybody advise or help,

I lost my job 12 months ago through ill health and came into financial difficulties, I do have a smell pension but that is it. I had two Barclay cards which I could no longer pay, I contacted Barclay card to try and resolve the matter, they were not very helpful or forthcoming. I did not hear from them for sometime, then I started to receive phone calls and letters from a debt firm called Moorcroft, I refused to deal with them as I believe my business is with Barclay card and not them, I then started to get phone calls and letters from several other debt firms these being Debt Mangers LTD, Calder, Mercers, Apex and Wescot debt collection agency. Again I did not deal with them for the same reason and all of these companies were chasing the two debts. It went quiet for a while, then this evening a person knocked on my door and said his was calling to collect the debt on behalf of his client, I asked who the client was and he would not answer, however I did notice on his clipboard a sheet of A4 paper with Moorcroft on it. I informed him that my business is with Barclay card, not him or anybody else, he said, well you need to deal with me as I am the last step before court, I found the visit quite upsetting and I do not know how to deal with it, I also believe the Barclay card debt has been sold to one of these companies as I did recently try to contact Barclay card, but they informed to deal with one of these agents, not them. Please can anybody advise or give me answers to the following questions

 

How can I find out if they have bought the debt? Ask the original creditor if they have sold the account and if to who and when

If they have bought the debt, am I right to believe they would have only payed a fraction of what it is worth, Correct around 10p in the £

 

if they did go to court what could they claim for the whole debt? or what they paid for it? They would claim for the full balance plus interest and costs

 

Do I have any rights with these people calling to my home? You do indeed, they have no more right to visit you than I do, if they do call tell them to leave, if they refuse call the police

 

Are they required to provide documentation that I owe them this debt and again would they need documentation proof of the debt to take me to court? Yes they have to provide proof that you owe the debt should you request it, if they cannot proving this then they cannot enforce the debt through the courts

 

Are they allowed to keep calling to my house with out a court order? They are not allowed to call at your house full stop

 

I would get a cca request of to moorcroft see if they have anything. Fear nothing from these doorsteppers, they are powerless, it is all hot air they spout to get money out of you, you do not have to deal with the cretin whatsoever, so if he calls again tell him to P*ss off.

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Hello Odessa,

 

I've started a new thread for your problem.

 

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