Hi I got a tent from go outdoors, over £1000 for tent porch carpet and footprint and it was faulty, so they exchanged it, it was only 2 weeks old, so I got another tent tht to was faulty, I have pictures of the faults, but this time they weren't happy to exchange but they did, then I got a vanguard 8 , and when we were on holiday the rain was coming through the material of the tent, holes in the stitching and the zip kepted breaking, so 2 days into our holiday we came home to change the tent and go back and finish our holiday, but they refused, this tent was only9 days old. So we left the store phoned head office and they said "go back to store and give them another chance to sorte this out!" So we did and the manger was worse this time, to ring head office he didn't want to. I have a proof of a call from head office for 40mins and the manager was implying to head office I was lying about a phone call and head office have on record of them phoning me , the manager asked me to leave the store or he will phone the police so I told him to get the police, while waiting for the police a customer was returning a tent and when asked from the store what's wrong with it, they said""nothing it's to hard to put away" so asked the manager how is tht right when my tent is faulty and u wont exchange, he told the police I was threatening a customer, I never spoke to the customer, I also told them I am autistic, The manager lied to the police and the police attuided to me was horrendous and I told them repeatedly told I was autistic, I have video evidence of my arrest, What are my legal rights to a new tent, any help will be greatly appreciated thank u, am also dyslexic, sorry if some of this doesn't make sense , I've loads more to tell on this whole situation xx I was arrested for not leaving the store until I had a resolution All the tents where hi gear Also I told the manager tht we where on holiday to rest as we've just had 4 weeks of hell with my daughter as shes now in hospital safe, so we went away for 5 days knowing she was safe , and why woul we come home early and try to change a faulty tent, and go back to our holiday if it wasn't faulty they weren't interested I've been having meltdowns really bad this x Also I was released from the police 2hrs later WITHOUT been Interviewed and NO CHARGES I've had a email today saying because of my being banned from the store I can have a refund I've sent them emails asking questions and they will answer the email but wont answer my questions and now they saying as a good will gesture they will refund me But I only have until friday which is 1 day to accept the return and if I dont they will not refund me And am so distressed , Am I right the if a item is faulty you have 28 days to a full refund
@curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
@skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
Jennyripper1974 posted a post in a topic,I’m in desperate need of help
I bought some clothes online in may through Evans and paid through PayPal
returned them all seven days later
I waited the 14days for my refund and no refund came
I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it.
evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
I contacted PayPal
they said the dispute had been closed but Evans at no point had attempted a refund.
fast forward to today
I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
I’ve also contacted their customer service too
all I get is PayPal have cancelled refund because dispute is still open.
I have proved that the dispute is closed
I have got an email saying that if Evans sent the refund they would accept it
but up until the date I got the email they have not once attempted a refund .
I have sent them a letter before court email
I have even offered to have the full refund as a gift card just to get this sorted !
I’m literally at the end of my tether and don’t know where to turn next !
i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
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