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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Pastdue and Scottish Power


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Having already received a nasty from BCW for gas plus 35% admin charges, I now have a nasty from Pastdue for Electricity plus 35% admin charges! I am being charged for whatever utility use occured in the five weeks after I had moved out, they have quoted dates which are out to this effect. I have tried to speak to Scottish Power, I have told them that I am already in fuel poverty and can definitely not afford to be charged like this as I cannot afford the bill in the first place. The woman in the Social responsibilty Department said that I would have to ring debt collector!! She was not prepared to help at all. I have not had the bill from Scottish Power, nor was I offered it. For all I know the bill may have been run up after I left. I know I should have sorted out meter readings, but I was leaving in a hurry as my abusive ex had tracked me down.

Edited by pavidus
Dubious grammar
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I wouldn't bother speaking to any of them on the phone.

They need to prove that you owe a debt, its not for you to prove that you dont.

If need be report them all to the relevant authorities.

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I am going to send Scottish Power my new tenancy agreement so they can see date of move. Visiting CAB tommorrow to see if they will speak to Scottish Power on my behalf, perhaps they will have more luck than I did. I will not, however, be allowing CAB to speak to DCAs. At least not yet, I think I can send a letter stating that the debt is in dispute to them as dates are incorrect. Think they can't chase me until final bill from Scottish Power is resolved.

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Hi pavidus

 

I can help you in this situation.

 

When you moved out of the property, did you inform SP of this and provide your forwarding address? If SP are not contacted with this information we will continue to bill you at this address as we have not been informed otherwise. If there is an outstanding balance on the account then our normal debt process takes place and the debt will be passed to an external debt collector if left long enough.

 

Your account will remain open until such time that we are notified that you are no longer the tenant. This normally happens when we are contacted by the new tenant to set up their account. When this happens, your account is closed to the date the new tenant moved in.

 

We can only accurately bill you if you provide the information that we require, i.e. move out date, final meter reading, forwarding address.

 

I appreciate that your move out may have been rushed and it can be easy to forgot to close all relevant accounts. If you want me to look into your account to check the dates that we are billing you for then send me a PM and I'll investigate for you.

 

If we are billing you for a period past the date you moved out, I will do my best to return the debt to SP, if we can agree on a payment arrangement for the correct outstanding balance.

 

I hope this information helps.

 

Kind Regards

 

Colin @ ScottishPower

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I have sent Scottish Power a PM as am hoping very much to get this problem resolved without the DCAs involvement. Thanks for your offer of assistance. Will post on further developments.

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Colin at Scottish Power has retreived the debt from Pastdue and adjusted the bill. I will be paying this debt for the amount which I did owe to Scottish Power. I do not, however, need to worry about Pastdue or their over inflated admin charges now. Hooray.

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