Jump to content


Babyliss satin smooth


Please note that this topic has not had any new posts for the last 3716 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi guys,

I bought this product from Argos and received it today. It`s a rechargable lady shaver.

 

Opened the box and decided to do a test run since there was some charge already in the battery. Had a look over beforehand and all seemed fine.

 

Product test went well, up until I went to turn it off, then part of the product fell apart causing me to injury my thumb with quite a deep cut. The part that fell out also looks damaged, and not well put together at all.

 

I`ve took photo`s of the injury and the damaged product, but i`m really not sure what I should be doing next.

 

Any advice would be appreciated.

Link to post
Share on other sites

Complain to Argos straight away and make your trading standards dept aware of the problem.if you can go directly to TS because if you go through Consumer direct there is a big chance you won't hear any more about it.

Keep all packaging instruction etc.

Link to post
Share on other sites

Thanks Brigadier 1JCS.

 

I`m at the moment waiting for a response from Argos, as i`ve only just asked for the head of complaints email to send the images to.

 

I`m just pretty clueless as to what else I need to do, so very much appreciate your reply. I would never have thought about contacting Trading Standards to let them know about this, so i`ll get onto them now.

Link to post
Share on other sites

Argos have replied to my email that i`d mentioned sending in my last post, and as I gave a little detail (mentioning the thumb injury), they are sending my email onto a complaint specialist team. They have said contact will be within 48 hours.

 

I must say that, this is the first time Argos have replied to me via email so quickly.

 

I`ve also made Trading Standards aware of what has happened.

Link to post
Share on other sites

Argos take personal injury through use of their products seriously (hence the quick reply). The team should sort everything out now, otherwise feel free to PM me (though I work instore not for the web team)

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

Link to post
Share on other sites

Argos phoned this morning, and I have now explained (or tried to, as i`m not 100% about how it all went, it happened so fast).

 

The product is to be collected tomorrow and sent off for checks to be carried out on it.

 

I must say that this has been dealt with very well by Argos, and the two members of staff I spoke to on the phone were very good.

 

Thank you for the offer of help Blitz. I do appreciate it.

 

Also got an email back from Consumerline (as i`m in NI), and they said I should contact Enviromental Health Department about this, as they deal with these matters over here.

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...