Jump to content
  • Tweets

  • Posts

    • Thanks DX, I've read these a few times over. I'm feel like I'm pretty confident on the subject.   Do you think I should play dumb and quote the law of property act etc anyway?   The only thing I'm not sure about is the process now, I'm obviously very inexperienced in this and I'm not 100% sure what the sherrifs order is asking of me (post #53). Or maybe I don't need to do anything at all because I'm not submitting any documents as evidence?   The order is post #53 and I'm not sure what they mean by written submissions? is there a form or correct format/process for doing this?   Again, appreciate the help DX and sorry for all the Qs.  
    • Hmm, that is a challenge, my computer ability is limited to copy and paste, which I have included below. Is it very important? I can try and find out but I have the email reply and that is all, sorry   Friday, October 23, 2020 5:28:53 PM To: enquiries@idealwindowsolutions.co.uk <enquiries@idealwindowsolutions.co.uk> Subject: Order cancellation RF14127D   Dear Ideal Window Solutions,   On the 11 of June I signed a contract with you to deliver and install double glazed windows. I was promised to get it done within 8 weeks. The timing was very important to me, I made it very clear to you, and this was the main reason I chose your company. For all kind of reasons your promises did not materialised. After a number of phone calls and emails between us I have decided to cancel my contract with you. I am not prepared to wait any longer, also I have no intentions to install windows during rainy winter time.  Could you be so kind to refund me my deposit of £100 pounds. If after winter time you will get your problems with your suppliers solved please give me a call, maybe we can try again. I will need  new windows anyway. Kind regards,
    • An update - The salesman who has dealt with most of this is off on Mondays which never helps and the senior service person there who I spoke to last week is also off all week.   I got a call from a service advisor today confirming the booking but was concerned I was waiting - explained (again) the story and he understood but on his job card, only had that he had to investigate the tyres and not necessarily replace.  Someone either is not communicating or I've been told lies.  I have gone through the recording and the salesman clearly states he has gone to upper management, discussed it and we will be replacing the tyres and battery to sort everything out.   Sat nav will be resolved tomorrow and they'll be looking at the broken sun visor.  I have also emailed regarding the gearbox service - I have a good friend working at Audi servicing at another group and he had mentioned Audi should be carrying out servicing if due within 4 months or so and this was.  I raised it pre-collection a number of times and was shutdown each time with "if a service needs to be done, it will be done"   Fast forward to today when I got the job card to sign in advance, it clearly states: Date: 20/10/2020 (our pickup day) Carried out MPC & oil service Haldex Reqs gear oil service.   The Gearbox service is due at 38k and the car was sold at 35500 well within the 4k which is probably why their own systems have flagged it. Haldex I'm not sure - this seems to be every 20k I think so due in 4.5k.  Oil service I can't see how they did it as the service history we got from them (verified by another dealer) was from September.   Lets see what they say tomorrow - I have flagged it with the service advisor from today but got no response.   Ironically, the friend did mention they've had other POA buyers book their car in elsewhere only to be told various handover bits were not done - I thought it was typical dealer rivalry talk but maybe there is truth in it.  
    • The Garde Bridge Project which never took off lost £43 million of public money.
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Please note that this topic has not had any new posts for the last 3749 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi everyone

 

quite some time ago I posted about my car which needed almost £1000 worth of work doing 3 and a half weeks after purchasing.

 

Other than the odd abusive phonecall we recieved nothing from the dealer we bought it from so took the case to court and won when he didnt defend it. he appealed and said he had never recieved any papers, filed a defence and we went to court. he never showed up, the application was struck out and costs were added to the sum owed.

 

problem has come lodging his CCJ. he is trading under 2 names. to simplify without giving too many delails, the man we dealt with from looking at the car until this point is john smith and his business is called johnsmith.com. that is the name advertising on auto trader, name of the website. all our receipts have a different name on. didnt seem odd at first as assumed that one was his trading name but he advertised with his web adress. I have put both names in google and they have identical websites (both with a johnsmith.com banner) same list of cars advertised, same phone number.

 

however johnsmith.com is a healthy business with assets and the one on my reciept is totally seperate and worth nothing. he is the director of a third as well, also worth nothing.

 

CCJ has "accidently" been lodged against johnsmith.com. we are waiting for him to try to counter sue to get it removed which will cost him a great deal as being the deffendant we would move the case to a court near us (we live at opposite ends of the country) forcing him to consider settling out of court.

 

what I am wondering is though, how is it possible? he must be moving money and assets from one company to another. would the tax man be intrested? I doubt he is the brightest of men as he not once sought legal advice. on the other hand he could be very shrewed after years on the fiddle?

 

help!!

Link to post
Share on other sites

he is a car dealer. they are all like this. mostly. they will ignore and ignore.and hope you go away. which unfortunately is what5 most people do.

 

your assumptions are correct. stuff is being moved around from company to company.have you been in touch with trading standards local to him?? they may know of him already.

Link to post
Share on other sites

hi. thanks for the reply

 

good to know it looks odd to someone else, I wondered if my judgement was clouded. i dont know of course if all cars are sold through this business or just mine if he knew it was dodgy

 

as an aside a few months on I had a £3500 repair bill due to a warped head! was probably a product of the first problem but went undiagnosed at the time. only became apparent when the engine blew up! was too long after the sale and had done too many miles to pursue but I am certainly not giving up on recovering the first lot of money spent until all possibilities exhausted.

 

will look at trading standards in the area and get in touch..

 

thanks again

 

Alex

Link to post
Share on other sites

apologies for my ignorance. hubby has been dealing with the legalities

 

both companies are LTD. they are seperate companies, with no parent company. all are registered at companies house with different numbers.

 

he is independant and not affiliated to any other big company

 

does that answer the question?

 

thanks

Link to post
Share on other sites

Yes, it answers the question.

 

I see from your original post that the receipts have a different name to the one advertising the cars. Which did you make payment to, and what method did you use? In other words, did they mislead you into thinking that you were dealing with one company whilst in fact you were dealing with another? My thinking is that there may be an offence under CPUTR, and that might make it possible to pursue the company with the money, or the directors.

Link to post
Share on other sites

we thought we were buying the car from the company we visited. the car was found on auto trader and we visited the website Johnsmith.com to get contact details and directions. we spoke to and dealt with the man John Smith. it didnt seem odd at the time (although now realise it was stupid not to question) that the receipt was different. we paid by direct debit and checking back on bank statements it also has the name of the other company as the person paid.

 

it would be fair to say that we were mislead

 

off to do some googling

 

thanks very much

Link to post
Share on other sites

just realised I have put direct debit as form of payment but that doesnt make sense! we paid in full with a debit card at point of sale.

 

have been reading through the legislation you mentioned and I think I have found the relevant area. it very much looks like he could be in breech as it was never explained that the company which advertised and premises we visited was not actually selling the car. have passed all the details and relevent paragraphs to my other half who now thinks I am very clever!

 

thank you so much. Will hopefully be updating with a success! good to know there is another route to go down should he still not pay up. I have regained some optimism!

 

Alex

Link to post
Share on other sites

Thanks for your input Conniff.

 

It is something we have considered as I assume it would be fairly straightforward when the business has a whole load of cars sat outside! just waiting now to see how he reacts. if we cant make the CCJ stick to the company with assets it will be good money after bad I suppose.

 

have a feeling this might take some time....

 

thanks again

Alex

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...