Moorcroft again

[rikki1888]

i have had recent problems with moorcroft regarding my o2 contract

 

i lost my job and everything got passed to them in december

 

i called a couple of times to see about reconection in march and was told they would ssend an email to o2 to find out how much i had to pay for reconection and was told i would be called back when a reply was sent as due to work and not having a mobile calling them was difficult. 2 weeks went and still no call and i managed to find a way to get in touch again and was told i had to pay x amount to be reconected but that was only valid for 7 days so they had to do the same again

 

this went on until not to long ago when i recieved a call from them (finaly) but they were asking for the full payment so i then asked what was happening and i was then told that i was not able to get reconected from the middle of february so it clearly meens i have been lied to on a number of ocasions, so to prove this i asked for the transcripts for all the calls made just so i could cover my own back and make sure everything was as i was told but was told that i need to submit that request in writing and also pay them £10 for this as well ! i have worked in call centres before and as far as i am aware if the calls are recorded and anybody requests the transcript then it must be sent out and you can not ask for a fee to be paid !

 

i have also had 2 letters recently from the last call that was at the start of june, 1 saying that i defaulted on a payment i agreed at £70 (no such agreement was made!) and another 1 just a week later that i defaulted on a payment i agreed of over £100 which again no such agreement would ever have been made

 

 

 

i know it is not the greatest of explinations and my spelling is a bit out but if anybody can help it would be much apreciated

[dx100uk]

if you are talking to moorcrap on the phone

stop doing that do everything in writing only

 

as for the debt.

 

no signed contract = no debt to pay

 

moorcrap can go swing dixie.

 

you need to sar them

 

and yes it does cost £10

 

dx

[Crocdoc]

This is typical Moorcroft, they are renowned for INVENTING payment plans. This is to get you to make contact by telephone. In which case they do not need to provide copies of the conversation. However, they must if they call you

 

I agree entirely with the previous post, send in the SAR

[IdaInFife]

Most companies state that calls are for training and monitoring purposes only and therfore do not need to supply transcripts of calls with a SAR.

 

 

 

Follow the advice above ans stop talking to them and keep a paper trail.