Rbs say they cannot find my mortgage ppi payment as its over 6 years

[exasperated]

Hello,

I have been a faithful customer to RBS for many years until recently when they decided they would try (and succeded) in ruining me despite our relationship over that long period.

To cut a long story short although I have only had one property in the last ten years(which I was forced to sell and now live in rented) they sold me many NEW mortgage products. Prior to that I was in rented for 18 months and previous to that a home owner for 8 years. I need to find out which mortgage the PPI was attached to so HOW FAR BACK CAN I REQUEST INFORMATION?

I wrote to the bank to ask them to to explain why they had sold me these variuos new products including one mortgage to which PPI was attached. I have had no response only from an employee known to me (when I walked in the bank to close all my accounts) explaining they cant provide the info on any account which is closed:-o

HERE IS THE HISTORY BEHIND IT..........

I tried to claim the PPI some years ago(but so long ago I cant recall when) and they refused to pay out as I was self employed so I cancelled it the next day. Obviously not knowing my consumer rights before finding CAG they got away with it. I had other priorities when I first joined CAG like stabilising my position but now I now have my creditors in a position I can cope with.

So its now time to kick back starting with RBS, any help much appreciated.

Thanks

[cerberusalert]

You can send a SAR which will give you all the information they hold on you as a person which will include every a/c and product you've ever had. By law they have to keep this information for six years after you close an a/c.

 

There is a limitation of how far back you can claim any PPI... this is six years... but you have a 'get out' that you have only just become aware that it was mis-sold and you can reclaim it + statutory interest.

[exasperated]

Hi cerb,

Well that is indeed true that I have only just found about PPI reclaiming. As I want to go back more than the six year period is their a template letter on the site requesting that the SAR goes back this far?

Thanks Cerb

[cerberusalert]

If you have a look in the PPI forum you should find something + you'll get the help you need. Payment Protection Insurance (PPI) - The Consumer Forums

[exasperated]

Hi Cerb,

Could you move this thread for me or should I start a new one one in their

Thanks

[cerberusalert]

Moved to PPI forum.

[landy_alert]

Hi exasperated:)

 

You're in the right place now! If you jave a read of the 'stickies' at the top of this forum there's plenty of useful info to start you on your way...........including a PPI specific SAR.

 

Do you know if the mortgage PPI was of the single premium variety (ie, was it added up front to the amount you borrowed)? I think I read somewhere that on a mortgage this type is more likely to have been mis-sold than the normal monthly payment type with no up front premium.

 

You'll get plenty of guidance here with your claim - as you say you were self-employed when you had the PPI that's a reason for mis-selling for a start

 

Good Luck and just shout if you need assistance,

 

Landy x

[exasperated]

I should add that I now have closed all my accounts with RBS (as advised by Cerb) as I have a mint card in dispute. Therefore when writing to the bank to request my data which I need to go back to when I opened an account originally with them (approx 20 yrs ago) do I supply my original address at that time or the last address they had on file for me.

Is their a template letter on the site for this?

Thanks

[dx100uk]

there is a ppi SAR inthe stickys on the PPI homepage.

 

you will need to include the addresses that cover the complete period

 

though, sadly, i doubt you'll get back anything past 6yrs.

 

dx

[exasperated]

Hi DX,

Cerb was under the impression that if you were unaware of PPI reclaiming then you may go back over the six years. I dont know the date of the PPI payments but it was 100% not in the last six years

Any advice?

[landy_alert]

Hi exasperated:)

 

I could be wrong, but I think dx was referring to how far back the SAR is likely to go............

 

PPI is possible to be reclaimed much further back - I have just successfully reclaimed PPI from LTSB and Direct Line (RBS) dating from 2000-2001. Also see Alanalana's mammouth thread re: RBS in the stickies above - he reclaimed from as early as 1998 I believe.

 

Also, on the subject of SAR's - my LTSB SAR provided info from as far back as 1999 and included statements (but not agreements - I already had those ) for the loans I then went on to claim mis-sold PPI for!

 

Good Luck and keep us posted,

 

Landy x

[dx100uk]

i do wish people would read.

 

i'm just about to get back to 1993!

 

having the agreement is the key

 

dx

[fmc001]

Hi exasperated

 

I am in a similar position to yourself. I had loans and credit cards with RBS dating from 1992 until approx 2002. I sent off a SAR but they replied stating that as the accounts have been closed for over 6 years they no longer had any information on file.

However if you have any of the loan agreements, with the PPI and repayment figures on them, or any of your credit card statements displaying PPI payments, then this can be used as the basis for your claim and to work out how much was paid and how much can be reclaimed.

Just to clarify about the six year limit. A lot of the banks are using this as the limit for how much information / statements they are willing to provide. eg they will not provide information on any transactions older than 6 years. However if you have documentation for PPI over 6 years in age this can still be claimed. Only this morning I received a refund for PPI on a bank loan dating from 1997.

Good luck

 

FMC

[dx100uk]

http://www.consumeractiongroup.co.uk/forum/payment-protection-insurance-ppi/268270-dx100-hfc-ppi-account.html#post3043282

 

pop in if you get 2mins fmc

 

dx

[exasperated]

Landy/Fmc,

Thanks for the posts, I do appreciate your time.

I will look for the paperwork but being realistic it is unlikely I will find the required documentation. The PPI relates to a mortgage I had which was paid 1998.

It looks like it will be me saying 'ouch' from them, once again!!

[cerberusalert]

Landy/Fmc,

Thanks for the posts, I do appreciate your time.

I will look for the paperwork but being realistic it is unlikely I will find the required documentation. The PPI relates to a mortgage I had which was paid 1998.

It looks like it will be me saying 'ouch' from them, once again!!

 

You could SAR your bank to see if it throws up statements from that period.

[exasperated]

Hi Cerb,

Worth a try I suppose for a tenner, I'll let you know how I get on

Thanks Cerb

[jdes26]

How u getting on expasperated on your quest for mortgage

Ppi

[exasperated]

Hello

I wrote to RBS

 

they state that any PPI payments I made were over six years old and therefore I cannot reclaim.

 

I know the name of the sales man who sold the policy to me though I cannot remember the exact date,

 

It was sold to me with my mortgage and then when I remortgaged and moved home they changed my mortgage again.

 

Obviously the salesman took me for a ride not just on the PPI.

 

Is this six year rule correct anyone?

 

Thanks

[citizenB]

Banks do have information further back than 6 years, they just wont let you know about it.

 

I wonder if a Subject Access Request would help you ?

 

Do you have any statements that might show there was PPI on the account.

[citizenB]

If it was sold to you with your mortgage then they should definitely have a record of it, because Mortgage information has to be retained for a lot longer.

[exasperated]

Hello Citizen B

Hope your well.

To give you a clue these mortgages were from 1994-2001 approx

[maroondevo52]

RBS had my account details from 1996 and Northern Rock ( Mortgage PPI ) from 1994.

[exasperated]

great news maroon devo

Is their a way of forcing them to reveal the information, a template etc

[maroondevo52]

Is their a way of forcing them to reveal the information, a template etc

 

Not that I know of, I'd think sending a SAR as CitizenB has suggested should show all payments ect on the account.