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Hi Violet,


No one can come to your house and collect cash. The tell you rubbish when you speak to them by phone.


Letter to Barclays,


Dear sir or madam,


Account No xxxx xxxx


I refer to my letter dated 6th August, to which I have received no reply. I enclose a copy of the letter for reference.


As my claim concerns the matter of a refund while suffering Financial Hardship, this should be dealt with urgently.


Unless I have your considered response within 10 days, I shall refer the matter to the FOS as a formal complaint.


Until this is resolved, kindly tell CSL not to harass me further or I will include their harassment in my FOS complaint.


Yours faithfully,



What address should i use?

I sent first letter to The Direstors Office

Customenr Relation Unit

Barclays House

Massey Rd

Stockton on Tees

TS17 6EX


or should i send it to: Barclays Bank

1 churchill place



I have no legal training, I'm based on my own personal experiences.

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I suggest you send the letter to the same address as you sent the hardship claim letter.



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