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    • Hi everyone. We purchased a new bed from dreams 26/12/2017 which was delivered 01/02/2018.  We also purchased their delivery, assembly, take the old one away, tv, mattress, mattress protector, pillows and their 'bed cover' 8 years extended warranty.  We paid by 30 monthly interest free instalments and so just made the final payment.   It is a heavy duty king size lift up storage bed with a built in tv at the end.  It has always been a struggle to lift, my wife cannot do it on her own and it rarely stays up by itself.   At the beginning of this year, we noticed it had started to dip considerably in the middle.  Not the mattress, but the wooden base the mattress is on.  So on 09/02/2020 I emailed them about the issue.  They started by saying the mattress is not covered only the base, until I pointed out it is the base at fault not the mattress.  So they sent out Homeserve on the 25/02/2020 to come and repair.  He did what he called a temporary repair, said that the bed had failed due to a manufacturing or design fault (the metal bolts holding the wooden base to the lift up supports have pulled out of the wood) and that dreams would be in touch to arrange a replacement.  His temporary repair barely lasted a day, the bed was still dipping and he took plenty of photos for himself but seemed in a mad rush to leave.   Of course they didn't contact us, so on 30/03/2020 I emailed them back.  01/04/2020 they emailed back confirming in writing that it is a manufacturing fault and their sales team would contact me, however as expected due to Covid-19 this may take a while.   30/06/2020 I asked for an update.  03/07/2020 they replied saying their claims department would contact me within 5 working days.  They didn't. 15/07/2020 I emailed back asking them to escalate my complaint as well as providing a refund and compensation as we are now struggling to sleep and experiencing back ache due to the bed's extreme dipping, plus I am worried about the mattress getting damaged. 23/07/2020 They replied saying we are not entitled to a refund as it is a guarantee claim and they have passed it once again this time to their guarantee company to contact us. I have still not heard back.   This is now getting beyond a joke and I wanted some guidance on how I should proceed.  We are struggling to sleep in the bed and cannot now even open the bed to access our belongings inside as as soon as you try and lift you hear the sound of breaking wood.   Many thanks  
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JackieJ

Court order and now CSA

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Hi All,

 

I wonder if you can help me. My husband has 2 daughters with his ex and 2 with me. He was paying his ex £1000 per month (50% of his wage!) until they got divorced and the court said he should pay £210 per month. This was when he had his daughters 3 nights and 4 days a week. Since then, the eldest decided to stay with her mum and he increased the payments to £310 per month (voluntarily). He also paid for all her clothes as her mother would not allow her to bring any to our house, half the childcare, trips, school meals etc etc etc.

Recently, the younger has complained to her mother that she is not allowed to do this, that or the other and her mother has now said that she is not going to allow the younger one to see her father. He was very upset and as she would not allow the daughter to even speak to him, he stopped paying the maintenance in May this year.

She has now contacted the CSA and he has made arrangements to make payments under a direct debit with effect from 29 July.

She is still not happy and is threatening to take him to court for the May and June payments.

Can anyone advise about what we should do?

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Do the CSA know about the court order?

 

Normally they don't get involved where an order already exists having been made by the courts.

 

who can apply?

 

Has his ex wife been naughty and not told them? If so, and the order has not expired, (I assume not if she is threatening to take him to court for the missed payments) he should inform the CSA immediately that there is an existing court order. He will then only be liable for £210 per month that the court originally ordered, and, if she wants more, then she will have to go back to court for it - but will have to show damn good reason for the increase, bearing in mind he has voluntarily increased it.

 

The court will not take a very good view of her trying to enforce payment when effectively he has been paying more than was originally ordered thus has most probably covered himself in any event.

 

Naughty, naughty ex wife. What goes around comes around - looks like her nastiness might bite her on the backside. Let it be a lesson to her.

 

ETA: The CSA might need to see a copy of the court order to cancel her application and any pending payments.


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Erika PNP,

 

Thanks so much for your help - I will ask him for the answers and let you know how we get on! Thanks so much for your help!

 

Jackie

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have a look at the csa website and use the calculator for a close estimate on what should be paid, it will be a lot less than the ex thinks, childcare, trips, school meals ect are all extras that he doesn't 'have' to pay and are not taken into account.

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