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Cancelling RAC membership - advice please


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I have had RAC membership for two years now. I have found their service to be extremely unsatisfactory and so I was not intending to renew it this year. But I moved house recently and they sent all the renewal documents to my old address. I didn't think to inform them of my new address as I wasn't intending to renew my membership. So I didn't realise they had automatically renewed my membership until I saw the charge for £90 on my credit card statement.

 

Phoned them up to cancel and get a refund and was told that I was outside their 14 day cooling off period by 5 days. I explained that I didn't even know I had renewed the membership as they sent all the bumf about it to my old address. They said it was my responsibility to inform them of a change of address and so they couldn't refund my £90.

 

Is there anything I can do to cancel my membership and get my £90 back. I explained that I was intending to leave as I had found their service to be extremely poor, and got their head office address to write to, but I'm not sure what I should be saying in any letter.

 

Can anyone please offer me some advice?

 

P.S. If this post is in the wrong place I apologise. I couldn't find anywhere specifically to do with motoring breakdown companies...

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