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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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      Should we trust Sunak or the next PM to fix the Country's problems? (title revised 24/10/22)

      By honeybee13 · Posted

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      By lookinforinfo · Posted

      Ok you are in the clear. The PCN does not comply with the Protection of Freedoms Act 2012 Schedule 4 for two reasons. The first is that in Section 9 [2][e]  says the PCN must "state that the creditor does not know both the name of the driver and a current address for service for the driver and invite the keeper— (i)to pay the unpaid parking charges ". It does not say that even though it continues correctly with blurb about the driver. The other fault is that there is no parking period mentioned. Their ANPR cameras do show your arrival and departure times but as that at the very least includes driving from the entrance to the parking space then later leaving the parking space and driving to the exit. It also doesn't allow for finding a parking spot: manoeuvering into it avoiding parking on the lines: possibly having to stop to allow pedestrians/other cars to pass in front of you; returning the trolley after finishing shopping; loading children disabled people in and out of the car, etc etc.  All of that could easily add five, ten or even 15 minutes to your time which the ANPR cameras cannot take into account. So even if it was only two hours free time you could  still have been within the  time since there is a MINIMUM of 15 minutes Grace period when you leave the car park. However as they cannot even manage to get their PCN to comply with the Act you as keeper cannot be pursued. Only the driver is now liable and they do not know who was driving as you have not appealed and perhaps unwittingly given away who was driving. So you do not owe them a penny. No need to appeal. Let them waste their money pursuing you . 
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      By honeybee13 · Posted

      If Labour are elected I hope they go after everyone who made huge amounts of money out of this, by loading the company with debt. The sad thing is that some pension schemes, including the universities one, USS, will lose money along with customers.
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Vodafone Default Removal Please Help!!!!!!!! ***RESOLVED***

Rich3236

By Rich3236
in Telecoms - mobile or fixed

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style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4582 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Rich3236

Rich3236

Posted
Posted (edited)

Ref Account No: ********

Tel: **********

 

 

Sir / Ma’am

 

1) I refer to the above account. I am a member of HM Forces and as such have to leave the country for long periods sometimes at short notice. About 15 Mar 09, I was informed that I was to leave the UK to serve abroad starting on 4 May 09. Because of this I knew that I would require to close my account with yourself and pay the outstanding balance.

 

2) On 13 Apr 09, I contacted you via your customer services number and spoke to one of your staff members. I explained my situation in the hope that any waivers that could be given because of my circumstances and that I would not have to pay the remainder of my contract. The lady informed me that no such waivers could be given and that I would have to settle the remainder of my contract prior to cancellation. I agreed and requested a settlement figure to enable me to cancel my account. I also left a forwarding address for any further correspondence. The lady led me to believe that I was only required to pay £37.95 and that my account would then be settled. I immediately paid this amount by Debit card and cancelled my direct debit. At no point was I told that one further bill would be issued and I was led to believe that after the payment, no further payment would be required (If this was explained to me I would have left the direct debit in place for the amount to be taken automatically).

 

3) In Dec 09, I was informed that my family and I would be returning to the UK on 11 Jan 10. Upon my return I applied for a new mobile phone and found myself being rejected for credit. Finding this odd I checked my credit file using Experian and have found that a default for £31 has been noted by Vodafone. I then began investigating. I first contacted customer services about the issue on 25 Jan 10 and spoke with David. He was unable to have full access to the account and stated that he believed this to be an error on behalf of the customer services member when I called to settle my account. He suggested that I compile an e-mail to you on the issue but the service was down when I tried. I would like to take this opportunity to commend David on his personable nature and ability to make me feel much better about a situation which had got me quite upset.

 

4) Due to not being able to reach you by email I again called on 26 Jan 10 at about 1030 hrs, I was spoken to and the operator was able to further access my account. He stated that there was £31 outstanding and that it had been passed to their collections department. He stated that he would inform the relevant person and that they would get back to me in the early afternoon.

 

5) About 1630 hrs on 26 Jan 10, I again called the customer services and requested to speak to the collections department. I spoke to Sheila Mason who explained that she could not deal straight away as customer services would first need to investigate and decide who was at fault. If they believed that I was given misleading information then I would be able to take the matter further and remove the default from my file. I was then transferred back to the customer services advisor who accessed my account and was able to state that the fee I paid on 13 Apr 09, was for an early disconnection fee and that the other fees would have had to be calculated later. After speaking with this man I now understand that I may owe money to your company (Although I believe through no fault of my own).

 

6) If in my conversation with customer services on 13 Apr 09, they had explained that all I was paying for was a Early Disconnection Fee then I would not have took this option, I would have left my direct debit in place and informed you by letter that I would not wish my contract to continue after the period had expired. (THIS WOULD HAVE BEEN A CHEAPER ALTERNATIVE).

 

7) In summation I believe I was given misleading information by your customer services employee and paid £37.95 in good faith believing that this was for full and final payment. I also provided her with a forwarding address to which I have received no correspondence (** ************************************). I am also a member of your online services and you have my e-mail address. No correspondence has been received by this means, you could have also requested that my bank forward the letter on your behalf if you required my attention. I do not believe reasonable steps were taken to contact me before a default notice was applied to my credit file.

 

It is possible that because of the misleading information provided by your staff that I may still owe money to your company. The £37.95 that I paid on the 13 Apr 09, would not have been paid if it was explained that it was only to cover disconnection fee, this would have been more than enough to pay the £31 you say I am in arrears.

 

9) I herby request that the default notice be removed from my credit file and my fee waived due to being misinformed.

 

10) A check of the transcript / recording of the phone call on the 13 Apr 09 will confirm the above account.

 

11) Jonathan, stated that he would put a note on the file.

 

If further information is needed then I can be contacted on ********** during the evening.

 

Regards

 

 

 

I sent this letter to Vodafone at the end of Febuary 2010 and have yet to recieve a responce. In fact at no point have i been contacted by Vodafone, it is alway myself who phones them to follow up the situation.

 

On 29 Jun 10, i spoke to a member of the collections department who stated that if I pay balance then default on credit file will be removed in about 14 days after referal to the Quality Assurance team. I then paid the balance.

 

I then used the email us box on the Vodafone website to see if the action to remove the default was going ahead and received an email stating that i would be contacted within 48 hrs. This was more than a week ago now and no contact.

 

I phoned collections again today and they stated that Quality Assurance have placed a note on my file stating that the payment was made but have not removed the default. The girl stated that i need to take the matter up with Quality Assurance but the only way to contact them is by post.

 

I feel i have already tried my hardest to get this settled whilst i feel Vodafone have done very little. I have PM the Vodafone rep on here to have a look at my thread. If i get no luck, does anyone know how i can appeal to an intermediary to have the default removed on the grounds covered in my letter.

 

Please help. All advice is much appreciated as always.

 

Rich

Edited by Rich3236
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dx100uk

dx100uk

Posted
Posted

i would remove your phone numbers and names

 

use the edit button

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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locutus

locutus

Posted
Posted

If you follow this advice

Hi CAGlink31.gif members,

 

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAGlink31.gif is with the very best of intentions.

Vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately and securely using the ‘Contact us’ form on the Vodafone website with your account details.

https://help.vodafone.co.uk/system/s...PARTITION_ID=1

 

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is – and state the code WRT135 within the body of your email to make sure it comes through to us.As soon as we’ve received your email we’ll endeavour to get back to you as quickly as possible.

 

Many thanks

 

Web Relations Team

Vodafone UK.

CAG members contacting us, add the code WRT135 in the subject line in order ensure that email gets routed into our queue.

then update this thread with the reference number, I'm sure lee will take a look at this for you.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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kiptower

kiptower

Posted
Posted

rich take phone numbers out and anything else that points direct to you exact dates etc

NEVER FORGET

 

[sIGPIC][/sIGPIC]

 

Help Our Hero's Website

 

http://www.helpforheroes.org.uk/

 

HIGHWAY OF HEROES

 

http://www.consumeractiongroup.co.uk/forum/bear-garden/181826-last-tribute-our-lads.html

 

Like Cooking ? check the Halogen Cooker thread

http://www.consumeractiongroup.co.uk/forum/bear-garden/218990-cooking-halogen-cookers.html

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dx100uk

dx100uk

Posted
Posted

you need to send this member a pm

 

we have vodafone on board here at cag

 

http://www.consumeractiongroup.co.uk/forum/member.php?u=260000

 

dx

  • Haha 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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MARTIN3030

MARTIN3030

Posted
Posted

Done thanks for alert KT.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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locutus

locutus

Posted
Posted

I'm sure it will... I'll PM lee just to make sure tho :razz:

  • Haha 1

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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dx100uk

dx100uk

Posted
Posted

ruddy part-timers

and he get paid to be on here:mad::p

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Lee Vodafone Company Rep

Lee Vodafone Company Rep

Posted
Posted

A part-time job - chance would be a fine thing dx.:)

 

The downside however would be that I'd be spending less time on CAG which may result in withdrawal symptoms. :wink:

 

Thank you Lee,

 

Hopefully a quick resolve will help me finally be able to go for a mortgage.

 

Regards,

 

Rich

 

You're welcome Rich.

 

As you can see from the other cases I've handled on here I do get back to people as quickly as possible so as soon as I more news about your case I'll be in touch.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Rich3236

Rich3236

Posted
  • Author
Posted

Lee you are a star.

 

Vodafone have agreed to remove the default on my account. YAYYYYYYYYYYY.

 

As soon as the default has been removed i will uppdate this thread as resolved!!!!!!!!!

 

Thank you again Lee, i just wish my whole Vodafone customer service relations history was as happy as the one you provided me.

 

You are doing great things on this site and i will be sure to give feedback through the link you gave me.

 

Regards

 

Rich

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MARTIN3030

MARTIN3030

Posted
Posted

Rich I think from all we have seen from the other cases-if VF have agreed to remove the default-you can be sure that will be acted upon.:)

  • Haha 2

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Lee Vodafone Company Rep

Lee Vodafone Company Rep

Posted
Posted

Hi Rich,

 

Thanks for coming back to the thread yesterday and again this morning to confirm that our promised actions have been fulfilled.

 

As always it's nice to be able to provide a positive outcome to a case and that members are happy to post their appreciation.

 

Take care.

 

Lee

 

Web Relations Team

 

Vodafone UK

  • Haha 1
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dx100uk

dx100uk

Posted
Posted

super lee strikes again.....

 

dx

  • Haha 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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