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    • I am aware of this treatment. Field Debt Solutions approached me at my door claiming to have a warrant of entry, (one of many lies they used) they KNEW I was classed as vulnerable prior to the visit. This was (later found out by The Ombudsman) allegedly to install a pre payment meter (They know I can not use one). Long story short: I was threatened with criminal damage, the police and them not moving till I let them in. They stated they had a warrant, they did not. One FDS employee was waving a crowbar and smiling, the other was basically terrorising me through the window. I complained to EON and all that they did was lie further, covered up their behaviours After contacting the OMBUDSMAN all the truth came out. I am totally disgusted with the way this company operate. I am equally disgusted that the Ombudsman ere not taking any of the FDS Employees behaviours into account (yet all my claims were upheld) this feels like this section of the whole process is left wide open and that's why this is happening imho. The Ombudsman made me feel like they work for EON, (when it came to the consideration of the employees from FDS, they seemed immune to scrutiny) a very confusing and shocking experience when the penny drooped. I have looked at CISA (?) whom are some sort of organisation who debt collection agencies register with (no idea what for) anyway, FDS are not registered, I can not find them anywhere, they are like some sort of enigma and this is where i am thinking how they are protecting themselves from scrutiny and people gaining remedy from them. I also witnessed a EON employee telling me that "FDS do not have to answer anyone," they would not give me any way of complaining directly to them as is the Gov's advice before A Small Claims Tract. I am just making sure now that I record all my efforts to do what I can to give a chance for FDS to attempt to put right what they did to me. I have witnesses and I intend to take them to court. EON has damned them and all the info they provided shows how messed up and disgusting they are, I seriously have witnessed staff laughing at me on the phone when I am trying to tell them what happened. I t seems if you do not pay a bill (in my case this was out of my hands) Then your deserving of what seems to me an inside laugh as the know how we (the vulnerable) get treated when FDS turn up, yes, very much felt this and challenged one employee once.. I have spoken to a Solicitor and they are happy  to do something for me over this. Also the police were phoned by myself even though they threatened me with police "To Help Them Take My DOOR OF ITS HINGES" The police did turn up, they told me that they rarely ever turn up for these idiots as the FDS and others attempt to use the police through bull crapping them. They also said go through a few hoops and if your not happy come back to them, I have a mobile number as they said that a crime number would come after I have exhausted the other moves. They do not like these Debt People one bit, that was comforting. Sorry if this is a little all over but it was all over complexed (I can see why now) but  just wanted to share my experiences and I will be happy to share further if anyone needs to know. I am still wondering what to do but one thing is for sure, I will not be going away, EVER! good luck
    • what does it say if the claimant fails please?
    • Thanks for the feedback.  We have a professional surveyor friend who is willing to give an opinion, and once done as you say, there's no reason not to inform insurers. And as Eric's brother says, that will also give us, hopefully, a more specific discussion with neighbours. No, we can't view the neighbour's roofing from where we are, and neither can they as it's under their conservatory (we always thought it was a bad move on their part to cover felting with a conservatory!) Interesting that council have enforcement powers, hadn't realised that.  I've also had a builder advise, without visiting the site, that the dividing wall (which may be double-skinned) should have waterproof capping, which it doesn't; so maybe a simple solution is to install that across top of both sides.  Anyway, some next steps for us to take so thanks again.
    • un-en doesn't mean its written off but SB'd passing does.. and no why should you get the money??   they are notional charges that weren't paid by you anyway in the 1st place as there is was outstanding balance greater than the refund.
    • If WFH is what leaves people feeling unsupported then I completely agree that's not good.  I wonder if some organisations were better at keeping communication open, managing the situation and making their employees still feel supported and included.  It's likely there have been lessons learned.
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Angel_Gabrielle

PC World won't refund money!

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I've used PC World for many years and bought my first computer from there when I was still at school. Well recently I have a Toshiba Notebook laptop that was took in for repair directly to the store itself because it had windows 7 on it was creating a blue screen error and constantly shutting down my computer.

 

I took the laptop in, one of the tech guys that was behind the desk took a look of it while I was there and I told him the errors I had recieved and he said that I needed a fully system diagnostic to see what the problem was and that if it didn't pick up anything I'd get a full refund of the £70 that I paid for the it to be performed, I thought fair enough, paid the £70 in advance since they wouldn't let me pay after it was fixed hmmm :|

 

Anyway they said it should be done by end the next day and they'd call me. The next day I knew the store didn't close until 8PM since it was a week day, it got to 7:30PM and no phone call, phoned them and this is when the problems start. The gentleman I had on the phone was exstremely rude and showed no interest what so ever, he asked for my doking number which the store gave me, he looked it up on the computer and showed no records of me handing a laptop in for repair so I couldn't have a update to whether they even started on it or it was finished. The next I went into the store to see if it was fixed, one of the tech guys seemed phased when I asked like he didn't expect me turning up, I asked him whether to see if it was done, he took the paper off me and disspeared for like 30 minutes, I mean why vanish when their computer system was dead in front of them and it was working as he was using it as I walked in. Well after he decided to show again, he said that the repair had not even started yet and that he'd promise to get it done today and he'd phone me before the store closes.

 

Did I get the call? No I didn't, so I had go through the same routine for nearly 3 weeks just for a silly system diagnostic which takes a few hours to complete. When the fourth week came around, I went to the store again and pretty much got mad at the tech guys that I phoned the store endless times and never phoned back, I got no explination or appology, again he said he'd phone back and that it deffiently be fixed and ready to pick up.

 

Well in the end I did get a phone call and has I mentioned above that I'd get a refund of £70 if they couldn't repair it with the system diagnostic well again that's another problem I came across, during the phone call, one of the tech guys says that it was not fixable with the system diagnostic and I mentioned the refund and he and PC World refused to refund me the £70 that I was promised, so I paid £70 for a repair which wasn't possible and won't allow a refund :-x

 

I ended up going to currys and paying £299 for a new laptop yesterday.

 

Should I take this higher and report them or just keep hounding them for the refund?

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Yes, issue PC world with a letter before action, simply a letter with the heading Letter Before Action, giving them 14 days in which to rectify your complaint, namely the return of your £70 or you will pursue them through the small claims court, which will include costs and interest.

 

Lodge a formal complaint about their zero customer service to them directly which unfortunately I've not been able to find on their website?

 

So give these guy a call and lodge one with them Consumer Direct - Contact us


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hi Angel

 

Jon Naylor,

Customer Experience Director

PC World

Maylands Avenue

Hemel Hempstead

Herts

HP2 7TG

 

I think thats the current info.

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You know that Currys = PC World??? If you have problems with the new laptop (its rare) it will be the same bad service.


Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Ok for starters, if you paid for a system diognostic you got exactly that.

 

A diognostic isn't a repair, it's a series of tests designed to find a fault or faults. Hence why the price doesn't cover you for the actual repair, if you were told it would then you were lied to and should ask to speak to the person who booked it in and demand at least a partial refund from them.

 

If they described it at all times as a system diognostic, then I'm afraid you got what you paid for.


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Hello,

 

The policy the Tech Guys have is simple, 'No Fix No Fee'

 

Although they did do diagnostics on the machine, no fault was found or if it was they didn't offer you a solution to get it fixed, so £70 should be refunded.

 

Id suggest going back into the store and telling them that even on the tech guys website / posters it states 'no fix no fee'

 

If you still have no luck, write the store a letter personally, address will be on Find Computers, Laptops, iPods, Printers, TVs, Gaming and more at PC World - The UK's Largest Computing Superstore or you can ring customer services on 0844 5610000 and they'll take it up for you.

 

Hope this helps

Chris

Tech Guys

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Guest jsa12

it sounds like the software was causing the blue screen,with laptops its very difficult as to their compactness and many will not touch them.

 

a neighbour who took his desktop e machine in to be looked at, was charged an amount he did not disclose only to say a fair bit,they blamed the power supply for taking out the motherboard,however on inspection the intel motherboard had failed leaking capacitors around the processor and were clearly visible as leaking at the tops and onto the board that had caused a short a test of the power supply concluded it was fine.

 

a google check on this board revealed a worldwide problem with the same board and intel played the problem down as a slight leak.pcworld should have picked up on this or just did not want to disclose what they had sold previously was unfit or perhaps didnt even bother to look,they were however very quick to point them to the new pc section,when my neighbour was told of the true problem to say they weren't happy at the least.the pc could be fixed for a £30 motherboard i suspect pcworld charged twice that to be told buy a new one.

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