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Reclaiming PPI from Norton/Endeavour

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Hi guys,

I'm a newbie to the forum, so hope that I am posting in the rite place. Read lots and lots of posts and decided to take the bull by the horns and try to reclaim PPI from a loan that my husband and I took out from Norton finance in APril 2004, the ppi was worth around £1880. I sent the letter ( used a template from a post on here on 13 july 2010) and recieved a reply on 17 july 2010 which was:

Dear Mr & Mrs

Re: Complaint regarding PayMent Protection Insurance

We thank you for your recent correspondence dated 13 july 2010 received in this office today 16 july 2010 in respect of the above.

We would advise that the only loan we can trace for you is a loan that you took out in April 2004. Therefore because the sale took place in April 2004 and we have received the complaint/claim more than six years after the sale, the complaint/claim is outside the time limits for referral to the Financial Ombudsman Service.

We may therefore regect the complaint/claim without considering its mertis in accordance with the DISP 1.6.2 R of the FSA rules and the Limitation act 1980.

Furthermore at the time of the sale Norton Finance UK Limited were not regulated by the Financial Services Authority as an insurance intermediary and was not a member of the General Insurance Standards Council. Therefore the Financial Ombudsman Service May not consider your complaint/claim as it would fall outside their jurisdiction. However the ombudsmand may waive the time limits in exceptional circumstances.

I appreciate this may not be the response you wanted by would advise you this is our final response.

Yours faithfully

Group compliance officer

First on reading the letter I thought, ohhh well, then when I read it again, especially when they quoted "We may therefore reject the complaint without considering its merits in accordance with DISP 1.6.2 of the FSA rules and limitation act" and then on the next line say they werent regulated by the fsa so how can they quote their rules and limitations?

I am new to this, and would value anybody feedback or advice, as I think that letter was a fob off.

Many Thanks for listening


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Hi Scottishbyrd,


Welcome to the forums.


The letter from Norton certainly is a fob off. While I am not sure of the FOS will consider this, the part about the limitations act is absolute rubbish, as the 5 years in Scotland starts from when you realise the error/problem.


I suggest you simply phone the FOS and tell them about the letter from Norton, see what they suggest. If they agree to look at this, you can send a claim straight away as you have had your full and final offer from Norton.


Good luck



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  • 1 month later...
  • 1 month later...

Hi Emma,


Still on the roundabout, Norton don't want to take anything to do with it but I am now dealing with the operations manager as even the complaints dept are arrogant git s:evil:. Is you loan with Endeavour.


We got the FSA involved and norton would pass on the underwriters information. So well and truely at a stalemate which is really frustrating. Would welcome anyones help or advice on this.


Thanks x

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  • 8 months later...



Yeah Norton are very good at that, and trying to fob you off. My case is now with the ombudsman and I have a specific adivsor dealing with it but to be honest I dont hold much hope as they have had my case since last july..and no further forward :-(


Hope you have more luck than I have had :-)

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hmm, i know what you mean, they have had mine since last october.

I have been leaving messages with the woman dealing with my case for 2 weeks and she still hasn't replied yet! grrr

Will update as i hear anything, good luck

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  • 4 weeks later...


FOS are saying they can't help unless i find who the underwriters are, and Endeavour have told me a couple of different underwriters all of which say it wasnt them! grrrrr!

I really dont know what to do now. Who were your underwriters?


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FOS are saying they can't help unless i find who the underwriters are, and Endeavour have told me a couple of different underwriters all of which say it wasnt them! grrrrr!

I really dont know what to do now. Who were your underwriters?





Had you thought about dropping fos and going to court instead?





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Hi Emmtay,


Just dropped by to see how you are getting on........sorry to hear you are still not getting anywhere with this. In case it's of any assistance, my underwriters were Premier Writers Ltd although when questioned originally about this I was told (incorrectly as it happened) that our loan was underwritten by Sterling Insurance Group. In my own case though, it was all done through the FOS and the underwriters played no part in it. Don't give up, however hard it may appear I'm sure you will eventually beat them and get your money refunded :wink:


Landy x

LTSB PPI on various loans (current/settled) - Refunded inc 8%


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Swift Advances (settled) Mortgage Charges -Partially refunded


Swift Advances (settled) Mortgage PPI - Refunded inc CI & 8%


Sainsburys (settled) Loan PPI - Refunded inc CI +8%


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Debenhams Card (closed) PPI - Refunded inc 8%


Swift Mortgage Charges -Refunded


Hitachi Finance (closed) Charges - Refunded

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  • 6 months later...

Hi ims and Landy

just re-found this post! I've got my own thread about this so don't know if these can be merged, but no i haven't considered the court route yet ims, maybe I should look into that, and thanks for those 2 names Landy, will be phoning them next week although i am concerned as i have just read norton have gone into administration! Unsure how that would affect things, any ideas?



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