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Problem with a laptop bought on ebay - Windows 7 problem?


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Hi :)

 

I'd appreciate if anybody could give me some advice on my situation, as I'm not sure what course of action to take right now.

 

I bought a second hand laptop from a local seller who owns a mobile phone type shop, on ebay at the end of June. The laptop was listed as used but in excellent condition. The operating system was Windows Vista, but the listing said it could be updated to Windows 7. I contacted the seller and asked him would he be able to upgrade it for me, and he said yes.

 

So I won the auction, and went to collect the laptop. When I got there, I paid the auction end price in cash, and the seller asked for another £20 for the Windows upgrade, saying he mentioned that when I asked. I later re-read the messages and he hadn't mentioned a fee for the upgrade so I wish I had refused to pay that! He showed me the laptop working, and all seemed ok so I left.

 

The laptop seemed to work ok later that day, I used it a little and there were no problems with battery life. However the problems started the next day. I had charged the laptop up and took it out with me to use at uni, as I'd just moved house and haven't had internet set up until yesterday. I was using the laptop for about 10 minutes when suddenly the battery died. Plugged it in and started it back up, and there was a message on the battery life icon saying "Consider replacing your battery".

 

To cut a long story short, since then the problem has rapidly escalated. I now can't use the laptop for more than about 4 minutes with it unplugged. Having researched the symptoms on the internet, it appears to be a problem with Windows 7, see here: Windows 7 and the battery error "consider replacing your battery" (Part 10). From what I can gather, it's a fairly widespread problem which alot of people are having but which Microsoft are denying and don't appear to be releasing any fix for.

 

I've tried a few of the solutions mentioned on the official Microsoft forums, but nothing has so far worked (for example see my post at the bottom of this topic Battery) and I have emailed the suggested address on this topic "Consider Replacing Your Battery" message.

 

I don't know what to do. Buying a new battery wouldn't help as lots of users have reported their new battery suffering from the same problem within weeks. I contacted the seller through ebay as soon as I was aware of the problem, he has suggested I just stick to Vista and then there won't be a problem. I've replied saying that I upgraded to Win 7 due to his listing saying that the laptop could be upgraded, and that the problem has been there since I received the item from him. He hasn't replied yet. I'm awaiting a reply from Microsoft but I'm not holding my breath. And Acer who are the manufacturer haven't released any updates for this laptop since it was manufactured, plus I have no original proof of purchase and it's out of warranty.

 

I really don't know what to do. I'm £280 down and am left with a good spec laptop but one which may aswell be a desktop pc as I can't use it unplugged :(

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as the problems with windows 7 itself I dont see a claim against the seller going far unless you can prove he knew.

this sounds like a compatibility issue so going back to vista may be the most practical option (prefer xp myself) and stick with that until a fix is available for W7. not what you wanted but it makes the laptop useable.

I was told life was supposed to be one long learning curve.

Mines more a series of hairpin bends.

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Thanks :) It's annoying cos I love Windows 7 apart from this one issue.

 

I just find it disgusting that Microsoft have got this topic on their forums which is now stretching into "Part 10" but they are failing to address it, it seems they're just ignoring the hundreds if not thousands of users who have had their laptops become desktops just by upgrading their software. Infuriating :rolleyes:

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it is possible to install 2 o/s on your computer. you could use W7 when pluged in to mains and vista/xp when on battery.

try www.computeractive.co.uk and go into their forums you should be able to get advice their on how to do it. they have a section dedicated to W7 and may all ready have a thread on this problem and how to fix it, if not start one.

 

hope this helps computer probs can be a real head ache

I was told life was supposed to be one long learning curve.

Mines more a series of hairpin bends.

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Thanks alot :) I have thought of dual booting but I haven't got a Vista or XP disc so that would be more money I'd have to spend to buy one, unless the ebay seller was willing to give me a copy of Vista. I'm downloading Ubuntu as we speak, I'm going to try booting in that and see if my battery lasts as long as it should when running that, fingers crossed!

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Upgrade Vista to Windows 7 for £20!!

 

I think it might be worth checking if the Windows 7 that your seller installed was a legal version as if it isn't you might well have problems with Microsoft eventually.

 

If it isn't an authorised copy then the Vista OS might also have been 'iffy' and might this in combination be the cause of your battery problems?

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I agree with the posts here, I cant see how it can be the seller's responsibilty if it is a known Windows 7 problem.

 

It's not a problem I've come across in my job in IT Support, although a quick google does show that it certainly is a problem many other have encoutered.

 

I run Windows 7 on all my PC's and laptops and I'm more than happy with it, there are always fans of XP for some reason, although if I were you i wouldn't want to jump back 10 years in time to use an antiquated operating system.

 

If you really wanted to you could pick up a copy of vista cheaply and you can get XP for next to nothing these days.

 

Andy

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Thanks all. You got me worried about my copy of Win 7 so I ran the Windows Validation tool thing through their website and it came back saying it was genuine. Does that mean it's ok?

 

I was wondering, if I was to download Vista from somewhere but then use the license key that is on the sticker on the bottom of the laptop, would that work and is that legal? I have no idea.

 

To be honest I am trying to avoid going back to the seller's shop, although he has replied to me saying he's away now for a couple of months but when he gets back he will put Vista back on for me. Don't really want to stay plugged in for the next two months lol!

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First, OEM versions of Windows 7 cannot be used as an upgrade. Its licence stipulates a clean install on a new computer... not an upgrade from Vista.

 

To your next question, EVEN if it passes WGA, it can at any time (on a whim of Microsoft) be deemed not to be kosher and be restricted (Black background, warning message & no OD updates). Have others who have complained used OEM OS's?

 

I'd be concerned.

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Sounds like a microsoft issue to me.

 

I also agree about the possibly dodgy windows. It could be an OEM version, it could have been a fresh load rather than an in-place upgrade. OEM doesn't neccessarily make it licenced.

 

Have you considered trying Ubuntu Linux as a second OS? You might prefer it to windows & ditch win7, solving any possible licence issues as well. You can even try it out on a memory stick.

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