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    • Attachments (Exhibits)   FTMDave and I have called them "Attachments" but I note Andyorch used the term "Exhibits".  I don't think it makes any difference which you use but perhaps Exhibits is more correct.  Whichever you use, make sure you use the term consistently.  (i'm going to use Attachment for now).   You use Attachments as supporting evidence for things you mention in the numbered particulars of your claim.  Might be a report from a third party or a quote from a third party.  In the relevant numbered particular of your claim you refer to the appropriate Attachment supporting that part of the claim.  eg like this "(See Attachment A)".   You can use numbers or capital letters to identify each Attachment.  I don't think it matters which but be consistent in your usage.   It helps if the Attachments are organised and incorporated into your claim in a logical sequence.  (eg A, B, C etc)   Make sure each attachment is clearly labelled "Attachment A"  etc.   If it is not immediately clear to the reader what an attachment is, put a brief description.  Eg "Quote from XXXXX Ltd to complete unfinished plastering" or whatever.  Make sure the reader can understand what each attachment is.   Ideally each Attachment will be no more than one page.  So you can make the labelling of attachments even clearer by labelling them "Attachment A  -  page 1 of 1" etc etc.   If an attachment is longer than one page you label it "Attachment A - page 1 of 2" and then "Attachment A - page 2 of 2", or whatever it is.   By doing all that you are making it easier for the judge to follow - and you want the judge on your side...   Now - what you've posted in #109 is helpful because it adds up to to £16577.  Which is good.  But if I were the judge, I'd want to know where the individual items come from.     So what you have posted in #109 should - I suggest - be your final attachment.  Let's call it "Attachment H" for now.  So at the end of your particulars of counterclaim where you say you are claiming £16577 from the defendant, you put the reference "See Attachment H".   The judge then looks at Attachment H and sees a total of £16577.  What you then need on Attachment H next to each individual item on there, is a reference to which earlier Attachment that item comes from.  eg "See Attachment C".  The judge can then look at Attachment C and understand where the item on Attachment H comes from.  By doing that rigorously and methodically for each item on Attachment H you are justifying each item and the total of £16577.  Yes?   Your schedule in #109 is OK but raises questions that need answering.  eg: spelling as spotted by Honeybee13 Grand total as spotted by Honeybee13 TBA or estimates as per my previous post and Honeybee why is it in two separate sections (£8577 and £8000)? The item numbering is absolute garbage At the end of the day it is going to be the detail (or lack of detail) in your attachments that will win (or lose) you the case.  It has to be just right and you have to be consistent.  It has to be logical, methodical and consistent so it can be understood immediately.   I don't want you to give me answers to these questions.  I want you to act on them.   As I said earlier, don't post any more work you have done for now.  Wait until FTMDave is back this evening so we are all working from the same page at the same time.   If Andyorch or FTMDave suggest anything that disagrees with me, go with what they say.  They know more than me.   (I suspect one of them might suggest some kind of contents list identifying and listing all the different attachments)    
    • Hi again I sent my letter off on Monday, signed for delivery as I wanted to make sure it's got there, it was finally delivered yesterday Last night I had a text from them:   "There is a 50% settlement discount available on your account.  If you cannot pay in full this can be paid across 3 equal monthly instalments of £339.57.  To take advantage of this offer please visit" and then a website link.   Hopefully they will be in touch soon to say they've taken the letter on board and will leave me alone now.   I'll update this thread if I hear anything, it really helped me to see others had been in my situation. Fingers crossed
    • It hasnt caused tfl financial harm, those cards are paid for by the public purse. Your abuse of that is what you need to get acrossYour   id also state a criminal record will destroy your future career totally.   Dx
    • sure, this is the email i will send today unless there are any changes i should make?   Dear Sir/Madam,   I am emailing as I wish to ask for an out of court settlement regarding my case (case number). I realise that my actions have caused TFL financial harm and for that I am truly sorry, and would like to help remedy this in any way. Whilst there is no excuse for my actions, at the time, I was struggling to afford transport as a student working only 6 hours a week. Student finance did not provide maintenance for masters and on top of this, I was on universal credit during that time. I have since been paying for the travel using my bank card and despite going into overdraft multiple times, I continued to pay the full fare for the past 4 months and will continue to do so. This is a mistake I truly regret and am willing to pay the entire amount stated to settle this as soon as possible. Thank you in advance for your consideration.   Kind regards,    
    • Ex-Credit Suisse chief António Horta-Osório went to Wembley on same day he attended Wimbledon.View the full article
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music magpie


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bet youve all seen the adds.


anyone ever looked at their terms and conditions


CDs, DVDs, or Games sent to us must play perfectly, with no obvious signs of damage. In the event of a damaged disc being sent to us, or a case not being structurally sound, we reserve the right to charge a 50p refurbishment fee. If this is not possible the disc will be recycled free of charge.


All CDs, DVDs, or Games sent in must include cases, covers and sleeve notes, and all pertinent discs. Where these are not included Musicmagpie will recycle the disc free of charge and no payment to the user will be made. On no account can these items be returned to the customer, and no correspondence will be entered into regarding this matter


anyone else wondered how many times people send in disks or other items and they simply state "your items were damaged and unrepairable we have recyled these items for you, we will not enter into any corrospondance on this matter " when really theyve sold them on and simply do not wish to share the profits

Please note:


  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Hi there!


Whilst we do quality control the CDs and DVDs coming in, we only ever reject an item when it is either:


a) A copy/CDR

b) Heavily scratched

c) Artwork is drawn on/ripped/water damaged etc.

d) Contains the wrong disc



We have never rejected a CD because the case is broken, and if anyone contacts us via email or phone with concerns over the T&Cs, we do stress that fact.


We introduced those terms and conditions when we were a small company to cover all our bases. As we grew larger and started dealing with thousands of units per day, we kept them because it helps minimise the amount of products we receive in poor condition. This saves time and money for both us and our customers.


Hope that answers your question!




Music Magpie

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refusing to return goods is theft, or destroying a customers goods without consent is unlawfull, which will also be theft if goods cannot be returned


take urgent legal advice regarding your T&C before trading standards start investigating your practice's


there are Trading Standards Officer's that regular visit this forum


you are going to hang yourself with those T&C


when you are sent goods it is an invitation to you to buy them and untill paid for you do not own them





Help Our Hero's Website








Like Cooking ? check the Halogen Cooker thread


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I was thinking of using Music Magpie to help me raise some much needed cash. However, the terms and conditions did make me wonder if I was more likely to lose an item to them rather than getting the money. It's not like you get much for most things (30p seems to be a very good going rate for them), so perhaps they think you won't mind not getting your 30p!


I suppose the only real test is to send them the goods and see what happens, only I can't afford to lose even 30p at the moment.


It's fair to say though that most other sites offering to buy your old dvds and cds seem to have the same terms and conditions.

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I saw that add and thought not worth the hastle. Those gold adds seemed fine at first and look what happend there as soon as queried the ammount offered rose.


I mean if a charity asked for loads of unwanted discs to be donated and sold to magpie that way I could see some good comming out of it, but honestly things are going digital soon and cds arnt exactly rare no matter the artist. You can also buy new cds for 3/4 or even fairly modern ones two for tenner from well known store if still want them, so cant see how they could really make a business out of it.

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  • 11 months later...

Hi All


Firstly I would like to say thank you to everyone who has participated on this thread I found it very helpful when deciding on whether to sell our large collection of CDs and where to sell them. Everything is completed so I thought I would pop back and let you all know how it went.


We took another members advice on this thread and also checked out CEX. We did find some things we got a lot more money on CEX for and vice versa with music magpie, so I would recommed using both if for a big lot. However you have to pay your own postage for CEX so it has to be worth it. However we managed to change £40 music magpie value to £80 cash and £120 in vouchers so it was worth seeing both sites.


I was wairy like you guys about Music Magpies terms and conditions as they could easily be abused and you are at their mercy if they say something does not pass their quality control you have no comeback, CEX offer to send the CDs back. However we have just had confirmation that after sending £100 worth of CDs to Music Magpie all of them came back as acceptable, so they have not abused the terms and conditions in this case at all. The same for CEX all came back as acceptable.


CEX were faster to send the voucher and we don't have the cheque from Music Magpie but the process has taken 2 and a half weeks so far and I am happy with both companies and recommend them fully.


When selling on CEX I would search by title as they do not pick up a lot of the numbers and you seem to get more on Music magpie for the more obscure CDs, CEX tend to give more for more popular CDs and for DVD s and Games.


Your standard price for Cds on music magpie is 30p however we got upto 2.95 for some. CEX prices can be as low as 20p but quite a few seem to be 60p which is double that of Music magpie.


I would say make sure you package them well you can never trust the posties not to throw them about. As we are an internet retailer I was luckily prepared (and have lost enough money over the years with eager posties so extra vigilant) and packaged them tightly together and wrapped the whole lot in large bubblewrap before putting them in the box and labelled them very clearly.


Anyway thats my story based on this I would say both companies are trustworthy and the the whole process has been smooth and hassle free. Good luck guys I hope this helps.

Edited by serendipityretail
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Your welcome, good customer service deserves praise, many businesses do not value this and the effects it can have on their business. I am also impressed with the marketing/PR team you guys were quick to respond to this thread lol. You are obviously on the ball in this area which is very wise. Good luck and thanks for doing the good job that inspired my post above.



Oh ps

I forgot to mention in my last post you cannot save your basket with CEX so you need to enter your items and complete the order all in one go, don't go through the pain I had to of entering them all in the basket twice! At Music Magpie you can save it at anytime so you can keep popping back, no problems there.

Edited by serendipityretail
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I have recently sent two more lots of items to musicmagpie and all of them were accepted. I have never had a problem, but I always make sure that I check everything before it is posted to ensure there are no badly scratched discs or broken boxes. I like that fact that you can see upfront what you will be paid and it is then up to you to make a choice. I know that you don't always get much for some things, but for me 30p is better in my bank account than an old cd I haven't listened to in years.


You can see from my post above that I was, initially, a bit sceptical about selling to musicmagpie but after the first time I was hooked! It really is very easy.


I agree with the above post about packing things well. If there is space left in the box then just pad it with old newspaper so that things don't move around.


I have been very happy in my dealings with musicmagpie and wouldn't hesitate to recommend them.

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