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    • Can you ask your GP to get a second opinion on the NHS?  (I ought to know because I'm a retired NHS manager, but worked in mental health where x-rays didn't really feature very much(!).)   Your GP may be reluctant for various reasons but you've got nothing to lose by asking.  Might be difficult if there's only one consultant in that specialty locally.   If that is a non-starter, you could ask your GP for a private referral if any of the relevant specialists run private clinics.  Your son'll get seen quicker and an initial private consultation shouldn't cost more than about a couple of hundred quid.  Then take it from there.   (Emphasise to your GP what your real concerns are and why you have them - even if it's just "I looked it up on the internet and it looks like this which can lead to serious complications.  What do you think?  I'm really worried...")   EDIT:  Just looked on my local NHS Clinical Commissioning Group website and searched for "second opinion" but nothing comes up...  I thought you were entitled to one - you'll have to ask your GP.  Or look on your own CCG site.  Oh - despite being a NHS manager I have paid to see a consultant privately.  £150 well spent - if you can afford it... which I appreciate not everyone can.
    • dont think they are even allowed to offer settlement by instalments, they are not creditors.   read the letter carefully and understand what it doesn't actually say....like the word WILL anywhere.   they,  a DCA, can't recommend anything and their client most certainly wouldn't have disclosed anything to a powerless DCA about what their solicitors might or might not have said to them. and ofcourse a solicitor is in no position whatsoever to suggest to their client they get back to the DCA and tell the DCA to tell you their client will accept instalments!   the letter is a load of ole BS that is concocted by the dca without any input or knowledge of their client nor their clients solicitor...   dx      
    • The paediatric orthopaedic consultant at the fracture clinic told us today that he believes it is just a sprain behind the knee. I'm concerned my GP will say something along the lines of, 'you have seen a consultant, he says it will heal in 2 to 3 weeks, you don't know more than him!', or something like that. It's just that I believe I can clearly see a fracture. And as there was no fall or hard knock, only a very tightly streched knee bending at an angle behind, with a load. I figured that the temdon must have pulled some bone up. And thats the injury I found online. I totally take on board what you are saying. You are correct. I guess I'll see what my GP says tomorrow, hopefully she allows me to email the images, if she doesent have access to them already. Thanks again
    • With the global market for recycled cardboard worth billions of dollars, it is attracting criminals. View the full article
    • UK house prices are predicted to fall but a report spells out why property may remain out of reach. View the full article
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    • Curry’s cancelled my order but took the money anyway. Read more at https://www.consumeractiongroup.co.uk/topic/423055-curry%E2%80%99s-cancelled-my-order-but-took-the-money-anyway/
      • 11 replies
    • Father passed away - Ardent Credit Services (Vodafone) now claiming he owes money. Read more at https://www.consumeractiongroup.co.uk/topic/423040-father-passed-away-ardent-credit-services-vodafone-now-claiming-he-owes-money/
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    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 16 replies
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After being assured that T Mobile would provide the best signal for my post code area by Caphone Wharehouse and finding none whatsoever, T Mobile refuse to accept that there is no broadband coverage and will not cancel the contract.

I'm arguing that the Dongle is not fit for purpose.

Is this a valid argument?

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Not a valid argument. Fit for purpose refers to the purpose for which it is sold. A dongle is sold to connect to mobile masts when within their coverage range. If, when standing within their coverage, it does not connect and allow access to the internet then it is not fit for purpose. But if the problem only happens when you try to use it outside of their coverage then you cannot claim it is not fit for purpose.

 

It seems the real issue here is the Carphone Warehouse has led you to believe that there is coverage at your postcode when the reality you've experienced is to the contrary. Might be worth returning to the store to see if they'll accept it back and cancel, but with no returns policy (unless faulty) and a possible stance from them that coverage maps are merely a prediction for the area in general and do not give guarantees of signal at a precise location you might be facing a brick wall.

 

Sorry to give you this news, but this is the pitfall of signing up to a mobile (phone or dongle) contract prior to doing your own research as to whether it is suitable for your intended locations.

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You don't say how long you've had it - if within seven days, get it back so you can formally reject it, not as you suggest, 'fit for purpose' but that T-Mobile have no coverage at the inception of the contract.

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My bad, i just assumed you got it from a store.

 

If you got it from their website or over the phone then you have 7 working days (day one being the day after you received the goods) to cancel it under Distance Selling Regulations.

 

However, if you did get it instore then their policy for T-Mobile dongles is 'no returns' even if no network coverage at home. Unlike buying online, there's no legal requirement to provide a cooling off period when you buy instore.

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Unlike buying online, there's no legal requirement to provide a cooling off period when you buy instore.

 

However, it can be successfully argued that the contract cannot be confirmed if misleading statements asvto coverage were made. Further OFCOM are expected to enforce a 'returns window' that the retailers and networks will have to adhere to.

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However, it can be successfully argued that the contract cannot be confirmed if misleading statements asvto coverage were made.

 

Agreed. But that'll be where the battle comes into play when dealing with Carphone Warehouse and trying to get them to accept it back! It can be done, just don't expect any plain sailing!!!

  • Haha 1

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Heck, same with P4u who appear to make up their policy's on the hoof - denying customers their consumer rights unless/until they take a stand. Makes you wonder why folk line to to agree to a contract that will probably end in tears...!

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Heck, same with P4u who appear to make up their policy's on the hoof - denying customers their consumer rights unless/until they take a stand. Makes you wonder why folk line to to agree to a contract that will probably end in tears...!

Because they have adverts in the doorways for a free wii :p


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