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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Arnold Clark are a disgrace


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I bought a Saab 93 06plate feb2010 and so far the waterpump cam belt rollers cam belt belt tensioner have all had to but relaxed by Arnold clark HOLD ON IT GETS WORSE. Since then I had to relace 2 defective three the alternator battery and now I have a leaking coolant main pipe and the electronic stability programe and has never worked ,all they have said is tough and that as goodwill gesture they will give £150 get stuffed Arnold Clark you are a disgrace. I really sm keen to here wether I am right to take them to court or disagree with me

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Write a letter listing the faults. Am I right to assume that English is not your first language? if so, then post your letter up here first so we can check it.

 

As Sam has said, time is very limited, so do this today if you can.

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No I can confirm that I'm English!!

Have sent them a complaint with reference to sales of goods act last Thursday however unfortunately I lack confidence in the law and I feel they will get away with it thanks though! Also everyone keeps going on about being quick due to the six months I'm guessing? But surely if I complained before that date I'll be ok?

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No I can confirm that I'm English!!

 

:) I think the problem here Coniff is the original text was translated via Google in to Finnish and then back again...................

 

Hammy :)

44 years at the pointy end of the motor trade. :eek:

GARUDALINUX.ORG

Garuda Linux comes with a variety of desktop environments like KDE, GNOME, Cinnamon, XFCE, LXQt-kwin, Wayfire, Qtile, i3wm and Sway to choose from.

 

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arnold clark informs me that all depot managers have copy of the new OFT papers on used car dealers!! Sorry to say Hampy, that unless you are tenacious with them, you are up a gum tree.

You can try and email their customer services manager a Mr. Alisdair Craig, and lodge your complaint. E-Mail address is on other AC posts on this page. I think it is [email protected].

Edited by lasertung
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Very glad to see your email system is working again Mr. Craig. Perhaps now you will deem it appropriate to reply to my emails to yourself.

You do realise, I hope, that failure to do so puts the purchase of YET ANOTHER car in great jeopardy!!

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Maybe I misread your other posts, but judging by the tone of nearly all of them!! I would suggest that the chances of you buying another car from AC lie between 1 in 50 Zillion and Zero.

 

I'll just sit here and wait for another abusive reply, to me, just like the last time..................................

 

Hammy :)

44 years at the pointy end of the motor trade. :eek:

GARUDALINUX.ORG

Garuda Linux comes with a variety of desktop environments like KDE, GNOME, Cinnamon, XFCE, LXQt-kwin, Wayfire, Qtile, i3wm and Sway to choose from.

 

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I would be happy to look into it of course, contact me on [email protected] and please mark it for my attention.

 

Kind regards,

 

Alasdair

 

 

Alasdair,

 

We dont appear to have had a response to a request for your team to contact CAG Admin.

 

Please do so,and we can then make your presence here official,and also enhance your registration status.

 

[email protected]

 

Thanks.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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arnold clark are a totall disgrace,over the last year the stress they have caused us and its still ongoing is unbeleivable!!! iv payed three quarters off my car my last finall payment is a ongoing nightmare!!! they said they didnt receive the paperwork back to carry on the payments so want it all are want take it back,they cancelled our direct debits and put the car in someone elses name then tryed charge us nearly £200 off defaults after arguing for months to get them to see what mistake they had made they finally realised but then said it too late we cant re finance coz they made the mistake!! two months ago we left the case with them they said they would get back to us now we just got a letter saying its been moved to there solicitors to come and re posses the car,this car could have been payed for now over the last year if they hadn't messed it up,they been a total nightmare for us

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Tillymitt, this is definately one for the newspapers. Do it now before they repo your car.

Sounds like you are in urgent need of a lawyer as well.

Don't wait for AC to act.

This company is so big that it makes one think it's totally out of control.

WHO is actually at the helm of this badly run outfit?

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Conniff, Email system packed in again???????

This firm seems to be laden with people who carry the title of Manager, but few if any can actually "Manage". They excell however in passing the buck and for reasons not presently apparent to myself, are using delaying tactics in resolving my concerns.

In my many years in business the the meaning of "MANAGER" was the GET THINGS DONE GUY.

The level of MANAGEMENT required to resolve my concerns is fairly minor, with a minimal amount of time or consideration required.

Lift the phone and it's done!!!!!

See my post 9. Just lost a sale to a family member. Third this year to date.

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Further to the above, any stranger to this site may well ask " Why are so many people buying from Clark"? Only this week has it become apparent to me that it is because Clark is so big that they are the few who can offer real choices in car models. Perhaps i should qualify this by adding that their adverts and website suggest that they "APPEAR" to have a wide choice of vehicles---so why do their sales people have to consult their OWN stock list before replying to enquiry from their website?????

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Aye Scaniamani, Appear is the right term. My guid brither has been waiting for a car for weeks and it has failed to Appear. Funny thing is that they say they hiv the car but it is not on their website or autotrader. Them stock sheets mun be well oot o date i'm thinking.Aye live horse and you'll git corn.

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Right guys finally I can update you all on my Saab bought from Arnold Clark! Following the post on this forum by alasdair Craig I contacted him and left a message for him to call me back, he called me that afternoon and since then we have managed to work things out. My car is now fixed, I have been re- embursed for the faults that I had fixed and i am now just keeping a close eye on the repairs but I have been promised that If I have anymore concerns I can contact either mr Craig or my local branch.

Putting this situation in context, I can only speak for my self I am extremely gratefull to alasdair as he has been very professional ever since he got intouch and he has restored my faith not only in his company but in the motor trade in general, although I must be honest I am concerned with the fact that In order to get a responce from ac I had to join this forum, the letters I wrote to ac were responded to by Sue falconer who in my opinion discredits the company she works for were obviously not taken seriously as I only just recieved a reply 2 days after alasdair had sorted everything for me informing me that she wasn't interested in my complaint.

So I want to thank all of you out there for hour help and advice I am gratefully.

Fingers crossed my car is now sorted I'm not out of pocket and I'm happy again big thanks to alasdsair craig at Arnold clark

Edited by Hampy100
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I still would never EVER buy a car from Arnold Clark after what I have read on CAG and other websites. They sound like they are only intrested in money and to hell with aftersales care.

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And upto last week I would have agreed but I have to say once you have got through to the right person in respect of aftersales they have sorted all problems and I have no idea what I would have done if I had bought the car from an indepdant trader I suspect I would have got told to go forth and multiply Arnold Clark aren't that bad and too be fair if you sell thousands of cars a week the law of averages suggests someone will get a bad one my only problem with ac was the first layer of beurocracy you would not expect to jump through the hoops I had to just to get fair result still my car I fixed and probably now in better condition than most 06 plate saabs as they have repaired so much for me

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Great news Humpy. Perhaps you would care to enlighten us on just how you pulled off such a great feat, as some of us can't find out who IS the right person to talk to.

Personally, I am very interested to know whom exactly repaired a SAAB to bring it up to the standard you describe. Was it done at Harry Fairbairns garage? Enjoy your SAAB.

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Nice one! I was trying to thank some people who gave me advice and just clarify as regards who to contact I made I clear in my last but one post so use your eyes and as regards your joke about the car get a life mate thanks again to those who gave me constructive help

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