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Hampy100

Arnold Clark are a disgrace

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I bought a Saab 93 06plate feb2010 and so far the waterpump cam belt rollers cam belt belt tensioner have all had to but relaxed by Arnold clark HOLD ON IT GETS WORSE. Since then I had to relace 2 defective three the alternator battery and now I have a leaking coolant main pipe and the electronic stability programe and has never worked ,all they have said is tough and that as goodwill gesture they will give £150 get stuffed Arnold Clark you are a disgrace. I really sm keen to here wether I am right to take them to court or disagree with me

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Better be VERY quick, as if purchased within 6 months, you can reject the car. See all SOGA articles posted on this site---very good advice / help available.

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Write a letter listing the faults. Am I right to assume that English is not your first language? if so, then post your letter up here first so we can check it.

 

As Sam has said, time is very limited, so do this today if you can.

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No I can confirm that I'm English!!

Have sent them a complaint with reference to sales of goods act last Thursday however unfortunately I lack confidence in the law and I feel they will get away with it thanks though! Also everyone keeps going on about being quick due to the six months I'm guessing? But surely if I complained before that date I'll be ok?

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No I can confirm that I'm English!!

 

:) I think the problem here Coniff is the original text was translated via Google in to Finnish and then back again...................

 

Hammy :)


42 years at the pointy end of the motor trade. :eek:

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No I can confirm that I'm English!!

 

Can you rewrite your original post again so it makes sense and then we can take another look.

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arnold clark informs me that all depot managers have copy of the new OFT papers on used car dealers!! Sorry to say Hampy, that unless you are tenacious with them, you are up a gum tree.

You can try and email their customer services manager a Mr. Alisdair Craig, and lodge your complaint. E-Mail address is on other AC posts on this page. I think it is alisdair.craig@arnoldclark.co.uk.

Edited by lasertung

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Guest Arnold Clark Company Rep

I would be happy to look into it of course, contact me on online.customer.services@arnoldclark.co.uk and please mark it for my attention.

 

Kind regards,

 

Alasdair

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Very glad to see your email system is working again Mr. Craig. Perhaps now you will deem it appropriate to reply to my emails to yourself.

You do realise, I hope, that failure to do so puts the purchase of YET ANOTHER car in great jeopardy!!

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Maybe I misread your other posts, but judging by the tone of nearly all of them!! I would suggest that the chances of you buying another car from AC lie between 1 in 50 Zillion and Zero.

 

I'll just sit here and wait for another abusive reply, to me, just like the last time..................................

 

Hammy :)


42 years at the pointy end of the motor trade. :eek:

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Any response to your emails yet Scania??

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Yes

Sorry Conniff, mis read thread, thought it was for me.

Edited by tattiedigger

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Hello Conniff. I can confirm that Mr. Craig has been in touch again but can't say too much just now, except that this week has been full of revelations.

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I would be happy to look into it of course, contact me on online.customer.services@arnoldclark.co.uk and please mark it for my attention.

 

Kind regards,

 

Alasdair

 

 

Alasdair,

 

We dont appear to have had a response to a request for your team to contact CAG Admin.

 

Please do so,and we can then make your presence here official,and also enhance your registration status.

 

admin@consumeractiongroup.co.uk

 

Thanks.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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arnold clark are a totall disgrace,over the last year the stress they have caused us and its still ongoing is unbeleivable!!! iv payed three quarters off my car my last finall payment is a ongoing nightmare!!! they said they didnt receive the paperwork back to carry on the payments so want it all are want take it back,they cancelled our direct debits and put the car in someone elses name then tryed charge us nearly £200 off defaults after arguing for months to get them to see what mistake they had made they finally realised but then said it too late we cant re finance coz they made the mistake!! two months ago we left the case with them they said they would get back to us now we just got a letter saying its been moved to there solicitors to come and re posses the car,this car could have been payed for now over the last year if they hadn't messed it up,they been a total nightmare for us

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Tillymitt, this is definately one for the newspapers. Do it now before they repo your car.

Sounds like you are in urgent need of a lawyer as well.

Don't wait for AC to act.

This company is so big that it makes one think it's totally out of control.

WHO is actually at the helm of this badly run outfit?

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Conniff, Email system packed in again???????

This firm seems to be laden with people who carry the title of Manager, but few if any can actually "Manage". They excell however in passing the buck and for reasons not presently apparent to myself, are using delaying tactics in resolving my concerns.

In my many years in business the the meaning of "MANAGER" was the GET THINGS DONE GUY.

The level of MANAGEMENT required to resolve my concerns is fairly minor, with a minimal amount of time or consideration required.

Lift the phone and it's done!!!!!

See my post 9. Just lost a sale to a family member. Third this year to date.

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Further to the above, any stranger to this site may well ask " Why are so many people buying from Clark"? Only this week has it become apparent to me that it is because Clark is so big that they are the few who can offer real choices in car models. Perhaps i should qualify this by adding that their adverts and website suggest that they "APPEAR" to have a wide choice of vehicles---so why do their sales people have to consult their OWN stock list before replying to enquiry from their website?????

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Aye Scaniamani, Appear is the right term. My guid brither has been waiting for a car for weeks and it has failed to Appear. Funny thing is that they say they hiv the car but it is not on their website or autotrader. Them stock sheets mun be well oot o date i'm thinking.Aye live horse and you'll git corn.

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Right guys finally I can update you all on my Saab bought from Arnold Clark! Following the post on this forum by alasdair Craig I contacted him and left a message for him to call me back, he called me that afternoon and since then we have managed to work things out. My car is now fixed, I have been re- embursed for the faults that I had fixed and i am now just keeping a close eye on the repairs but I have been promised that If I have anymore concerns I can contact either mr Craig or my local branch.

Putting this situation in context, I can only speak for my self I am extremely gratefull to alasdair as he has been very professional ever since he got intouch and he has restored my faith not only in his company but in the motor trade in general, although I must be honest I am concerned with the fact that In order to get a responce from ac I had to join this forum, the letters I wrote to ac were responded to by Sue falconer who in my opinion discredits the company she works for were obviously not taken seriously as I only just recieved a reply 2 days after alasdair had sorted everything for me informing me that she wasn't interested in my complaint.

So I want to thank all of you out there for hour help and advice I am gratefully.

Fingers crossed my car is now sorted I'm not out of pocket and I'm happy again big thanks to alasdsair craig at Arnold clark

Edited by Hampy100
Spellings

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I still would never EVER buy a car from Arnold Clark after what I have read on CAG and other websites. They sound like they are only intrested in money and to hell with aftersales care.


Ash.

 

If you think I have helped you, please add to my reputation by clicking the star button to the left.

Thankyou.

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And upto last week I would have agreed but I have to say once you have got through to the right person in respect of aftersales they have sorted all problems and I have no idea what I would have done if I had bought the car from an indepdant trader I suspect I would have got told to go forth and multiply Arnold Clark aren't that bad and too be fair if you sell thousands of cars a week the law of averages suggests someone will get a bad one my only problem with ac was the first layer of beurocracy you would not expect to jump through the hoops I had to just to get fair result still my car I fixed and probably now in better condition than most 06 plate saabs as they have repaired so much for me

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Great news Humpy. Perhaps you would care to enlighten us on just how you pulled off such a great feat, as some of us can't find out who IS the right person to talk to.

Personally, I am very interested to know whom exactly repaired a SAAB to bring it up to the standard you describe. Was it done at Harry Fairbairns garage? Enjoy your SAAB.

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Nice one! I was trying to thank some people who gave me advice and just clarify as regards who to contact I made I clear in my last but one post so use your eyes and as regards your joke about the car get a life mate thanks again to those who gave me constructive help

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