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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sqiffyb - nationwide Success!!!!!!


Sqiffyb
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:D :D :o

I have just checked my account and discovered a correction has been made not the whole amount however a start!!!!!!!!!!

Had followed temps on here and took advice!!

The system works!!!

I didnt give up even when it looked like not working ignored the letters etc kept going paid £120 for the claim online as advised and that was served and now the money is coming thank you thank you!!!!!

 

date of the first letter sent (data request) 12th July 2006

first amount refunded 30th August

wooooooohoooooooo:p :-D:)

advice to anyone just dig your heels in and go for it!!!!!!

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WELL DONE !! :-D:-D you should see the rest soon

Am just waiting for them to acknowledge my

claim at the minute.

Data Protection Act sent to Nationwide 19/05/06.

Statements received 24/06/06 - Charged £1,954.50 :eek:

Prelim letter sent to Charles Bacon 27/06/06 :)

Cannot refund letter from Sarah Watson 07/07/06 :rolleyes:

L.B.A. sent to Charles Bacon 18/07/2006 ;)

Claim deemed filed 30/08/2006 8)

* REFUND TIME * 15/09/2006 :p

*£1945.50 + £443.37 interest + £62.00 Court fees*

** DONATION MADE **

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It will come through any time - brilliant news :)

Please note that I am not a legal expert and all advice given is without prejudice and is purely my opinion only.

 

** Nationwide - £1821.15-PAID IN FULL - Aug 06 **

** Halifax Mortgage -£390 - PAID IN FULL - Nov 06 **

Lloyds TSB - MCOL issued 09/03/07 - £2953 + costs - ON HOLD....

 

 

 

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Very Pleased for!!!

 

I am finding it very frustrating that Nationwide like all other banking organisations know they are wrong but will not admit.

 

I submitted my claim on the 7th August, got a letter a week later from the Courts explaining the letter was presented on the 19th August and they have until the 4th September.

 

Spoken to Courts today and they have explained they have acknowledged the claim and they are filing another 14days to defend? - when asked what is the next step they explained that i would be informed when a date is set for a court hearing against the Nationwide.

 

I'm going all the way, however don't really envisage going to court going face to face with little knowledge other than there charges are ridiculous!

 

Also the Nationwide have sent a letter explaining that i need to sign a card to confirm that i want to transfer my account to the HSBC. There has been no sign of them saying they will refund the amount of £683.14 they owe me?

 

So any advice would be good from anyone, as starting to feel the jitters.

 

JB007 :(

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Firstly my money claim was completed online 18/08 they had till the 06/09 to respond. So have refunded very promptly.

 

Secondly just keep your nerve you wont see the inside of a court room I am sure! they will refund you soon.

I opened my account on its own with NatWest and didnt tell nationwide so no involvement from them, they have not yet said to me about closing my flex account so not sure if they will as yet.

 

Chin up keeping going just keep heels dug in I say !!!!!

Please note that I am not a legal expert and all advice given is without prejudice and is purely my opinion only.

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Well done! That's great!

Capital One : £200.00 - Prelim sent then £68.00 put into a/c. N1 issued 08/08/06 for £132.00 + £19.54 @8% - Total Refund received

 

Monument: £532.00 + £96.11@8%. N1 issued 08/08/06. Defending claim.

 

Nationwide: Claiming £4835.87

£4593.53 paid back 18/08/06 Emailed Charles Bacon 21/08/06 to get the difference of 242.34 paid back.

 

NatWest: Prelim sent 22/08/06 for £1018.00. N1 issued 08/09/06. Filed judgement and received cheque for 1366.97 (inc interest) 28/09/06

 

Topshop: Total refund received £102.00 after 1st Letter

 

 

:p:lol: :lol: :p

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Have also had Nationwide success. After much unsuccessful correspondence, I took my claim up with the Financial Ombudsman and have now agreed to accept a refund of all my back-charges - full amount. Nationwide still argue that their charges were fair, but are paying up!

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