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    • The digital bank has introduced three new plans - Extra, Perks and Max - replacing its existing Plus and Premium plans for new customers.View the full article
    • Agree it is not a modification that needs to be disclosed to Insurers as changing the seats has not changed the risk.  
    • Frpm David Frost and Robert Jenrick: 'Conservatives must show we respect the votes in 2016 and 2019 and not give the Opposition the chance to undo the benefits of leaving the EU'   Sweep away the Brexit gloom – or Labour will unravel a huge gain ARCHIVE.PH archived 22 Apr 2024 05:47:50 UTC  
    • Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     
    • There's a thread somewhere about someone sending the baillifs against Wizzair that is quite hilarious. I would love to see someone do the same to Ryanair. Question is, should you be the one to take that role. You are entitled to the £220, if your flight was from the UK. If it was TO the UK I suppose it is more of a grey area... though the airlines I know have been using £220 as standard. Not that surprising for Ryanair, the worst cheapskates in the universe, to go for the lower amount, and if you forward this to the CEO he will probably have a jolly good laugh and give his accountants a verbal bonus. After all he's the one who said and I paraphrase "F*** our customers, they'll fly with us again anyway". While we would all love to see Ryanair get wooped in court again, I have to join my fellow posters in thinking it's not worth the hassle for (hypothetically) £7 and not sure it will expedite the payment either. It's already an achievement that you got them to accept to pay.
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Log book loan problem. Pointers needed.


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Okay, this situation is a little odd. We are a garage specialising in prestige cars, so nothing out the ordinary when where asked to look at a 5 year old Jaguar s type R. The owner had run it low on oil. Having done a major strip down it was obvious it required a replacement engine. The Owner was informd of this, and was meant to be finding a second hand unit for it. At this point he vanished.

 

After following the requisite steps and getting the current keepers name and address from DVLA

 

So we deided to HPI it in preperation for selling it to recoup costs. Though the ultimate aim would have been for me to take ownership of the car. On HPI it was shown as having outstanding finance with log book loans. A chattel mortgage.

 

As it stands, with the engine in bits in the boot, coupled with depreciation, what is left is not worth a huge amount of money, maybe a couple of grand at most.

 

Question is, is there going to be an easy way of getting rid of lbl interest in the car?

Do they have an upper limit on what they lend? I.E. is there going to be a massive amount of money secured against this car? Are they likely to offer a cheap settlement figure based on current condition/state, couple with our lien on the car?

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Hi. wiganerdan. you would be best reading posts about lbl and if you feel you can trust them then read the posts again.

 

if you contact lbl they will want you to pay the dept and this will be over the car value. and if you let them know were the car is they will send guys to get it. also if you fix it and sell it they will also go after that owner.

 

you could help get one over on lbl and just break the car up for parts and cover your costs. jaguar s type r very sort after parts (i have the x type)

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Okay, this situation is a little odd. We are a garage specialising in prestige cars, so nothing out the ordinary when where asked to look at a 5 year old Jaguar s type R. The owner had run it low on oil. Having done a major strip down it was obvious it required a replacement engine. The Owner was informd of this, and was meant to be finding a second hand unit for it. At this point he vanished.

 

After following the requisite steps and getting the current keepers name and address from DVLA

 

So we deided to HPI it in preperation for selling it to recoup costs. Though the ultimate aim would have been for me to take ownership of the car. On HPI it was shown as having outstanding finance with log book loans. A chattel mortgage.

 

As it stands, with the engine in bits in the boot, coupled with depreciation, what is left is not worth a huge amount of money, maybe a couple of grand at most.

 

Question is, is there going to be an easy way of getting rid of lbl interest in the car?

Do they have an upper limit on what they lend? I.E. is there going to be a massive amount of money secured against this car? Are they likely to offer a cheap settlement figure based on current condition/state, couple with our lien on the car?

 

 

Hi and Welcome

 

If this guy is wanted by the police have you informed them that the car is at your garage?

 

First off has LBL been in contact yet? Now, is the car on your property and as it stands do you have any break down of work/parts so far?

 

You will need a Sol-as you have unpaid bills on it. Aprise him of the situ.

Take your engine and parts and store it, if its in the car and taken you will lose them, seen this many times.

 

Your will need to prove that you tried to contact the keeper-so keep all paperwork (for piece of mind and for eveidence if it appears in front of the Judge)

 

Don't do any more work to it for now.

 

Do a search on the Bill Of Sales on the forum and do some reading..

 

Your situ is unique as really as there are many threads to it, you may be holding eveidence as the guy is wanted by the Police-he could be wanted for say drug charges as he used his car as transport, so there may be outstanding court issues to deal with like a court order from criminal proceeds...

 

Trooper68

Trooper68:)

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There is no police interest, I have checked as we have come unstuck with this one before, as well as interest from customs and excise. Only the lbl.

 

LBL do not know we have the car, I haven't opened the tin of worms till I have some ammunition to deal with it. There is a large sequence of the appropriate letters to action storage and lien that have been sent to the last registered keeper address, all with proof of postage.

 

The car is on our property and currentl has 18 months of storage charges on it. There is a bill for our labour removing and stripping the engine, and for recovery of the vehicle to our premises.

 

Indoor secure storage is 25 pounds a week plus vat, so a not inconsiderable sum of money. The registered keeper was notified of all this correctly, and through our solicitors, we have had to deal with this more than once.

 

To date, with everything, there is an amount of £2400 plus vat owed to us. There is absolutely no way the vehicle will leave our premises till that is payed in full with cleared funds.

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There is no police interest, I have checked as we have come unstuck with this one before, as well as interest from customs and excise. Only the lbl.

 

LBL do not know we have the car, I haven't opened the tin of worms till I have some ammunition to deal with it. There is a large sequence of the appropriate letters to action storage and lien that have been sent to the last registered keeper address, all with proof of postage.

 

The car is on our property and currentl has 18 months of storage charges on it. There is a bill for our labour removing and stripping the engine, and for recovery of the vehicle to our premises.

 

Indoor secure storage is 25 pounds a week plus vat, so a not inconsiderable sum of money. The registered keeper was notified of all this correctly, and through our solicitors, we have had to deal with this more than once.

 

To date, with everything, there is an amount of £2400 plus vat owed to us. There is absolutely no way the vehicle will leave our premises till that is payed in full with cleared funds.

 

 

Well its seems your got you bases covered, as for LBL, they are looking for the car, as it shows a marker, thats how they work.

 

It might be better to take the issue to county court, what you could do is send a letter before action to the owners address by reged mail, give it two weeks then go to court to recover your costs, you may be able to take ownership that way-i'm not sure on this, but if you have the car and owned money, the Judge may see it. That way if LBL do come knocking you can prove you via court paperwork...It may be worth having a chat with a Sol before hand...

 

trooper68

Trooper68:)

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Hi wiganderdan

 

Have a read of this - this is a similar position to what you find yourself in:

 

Welcome Financial Services v Nine Regions (t/a Log Book Loans) - Consumer Law Law Articles and News - Lawdit Reading Room

 

I don't believe that as a 'garage' you can claim 'private purchaser' under the HP 1964 Act.

 

It would seem to me that the normal course of action is to derive your costs from the sale of the car - can you not send a letter to the guy who left the car with you, just stating that if you don't hear from him within 14 days then the car will be sold to pay the debt? - not sure of the legal implications tho....

 

Getting rid of LBL's interest will not be easy - don't let it be your problem.

 

I would look to secure what the car owes me first if legally possble.

 

You could cut your losses of course - park the car outside LBL offices and be done with it.

[COLOR="red"][B][CENTER]"Errors do not cease to be errors simply because they’re ratified into law.” [/CENTER][/B][/COLOR][B][CENTER] E.A. Bucchianeri[/CENTER][/B]

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There is no police interest, I have checked as we have come unstuck with this one before, as well as interest from customs and excise. Only the lbl.

 

LBL do not know we have the car, I haven't opened the tin of worms till I have some ammunition to deal with it. There is a large sequence of the appropriate letters to action storage and lien that have been sent to the last registered keeper address, all with proof of postage.

 

The car is on our property and currentl has 18 months of storage charges on it. There is a bill for our labour removing and stripping the engine, and for recovery of the vehicle to our premises.

 

Indoor secure storage is 25 pounds a week plus vat, so a not inconsiderable sum of money. The registered keeper was notified of all this correctly, and through our solicitors, we have had to deal with this more than once.

 

To date, with everything, there is an amount of £2400 plus vat owed to us. There is absolutely no way the vehicle will leave our premises till that is payed in full with cleared funds.

 

 

Hi wiganderdan. just pm you soom info.

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