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f.in.debt

gas cut off, still recieving standing charge

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Hi

 

 

 

I have a prepayment meter, but npower cut/capped the supply as unsafe, im still being charged standing charges at £80 per year, is this right?

 

Surlyprepayment is no use no pay?


"Don't give in to astonishment", which is exactly what you want to do. You want to go nuts with how crazy this is! :-)

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Post removed.

Edited by zazen.warrior

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No not a business,a home address.

 

When able get a boiler fitted will need a meter, and if they remove will there be a reconnection fee?


"Don't give in to astonishment", which is exactly what you want to do. You want to go nuts with how crazy this is! :-)

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Post removed.

Edited by zazen.warrior

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standing charge!

Apprently a meter charges you £1.50 per week (Approx), and then supplies you gas, so if you do not purchase gas over the summer come winter yoo have to pre pay 1.5 x number of week before you can have gas! This in not prepayment, is just a robbing procedure!

 

And if you pay your gas in advance you are penilsed 10% (approx) for the privalige! so if you think prepayment would be a cheaper way to buy gasand electric you would be quite wrong! what a stick up for the poor!


"Don't give in to astonishment", which is exactly what you want to do. You want to go nuts with how crazy this is! :-)

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These days most utilities do not have standing charges for private consumers but load the extra payment onto the first fuel used each bill period. No usage = no charge.

 

It seems to me outrageous that there is a standing charge for pre-payment meters. Complain to the regulator - they were supposed to be regulating these meters so that people on them were not charged more for their usage than those with credit meters.

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to

 

helpline@npower.com

complaintsteam@npower.com

 

Again

 

Full address for the metered property,

xxx little lane

xxxxxxxxx

xxxx xxx

 

gas service account number xxxxxxxx - debt £82.66

 

Do utilities do not have standing charges for private consumersand not load the extra payment onto the first fuel used each bill period. No usage = no charge?

 

It seems to me outrageous that there is a standing charge for pre-payment meters. I will Complaining to the regulator - they are supposed to be regulating these meters so that people on them were not charged more for their usage than those with credit meters!!

 

regards


"Don't give in to astonishment", which is exactly what you want to do. You want to go nuts with how crazy this is! :-)

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above is a copy of email sent,i have used your wording and will let you now the reply. Thanks

 

I have requested info from them before, but seem to have lost the address and account number on my first email!! F*****g how. So i got the auto response please pay and go away!!!!!!!!!!!


"Don't give in to astonishment", which is exactly what you want to do. You want to go nuts with how crazy this is! :-)

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The conclusion.......

 

After several letters and complaints to NPOWER.

 

I recieve a telephone call!

 

They started saying I had to pay because the meter was installed in the house! Standing charge for a year!

I said but I have used NO gas. And the supply was no even connected! But they still wanted paying. I said NO, They said 50-50.

 

I said I not paying because I did not agree to anything, when i took on the house. I did not agree to use NPOWER or did they ask me,and I have used no gas - so im not paying the standard charge!

 

RESULT OK, will we stop sending demands and zero the bill, approx 1week later recieved a letter to confirm.

 

So dont accept the first answer!!

 

Hope this helps others


"Don't give in to astonishment", which is exactly what you want to do. You want to go nuts with how crazy this is! :-)

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Good to hear its sorted-but you was in the right in any case.


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