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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Comet phone scam


seylectric
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Last year I bought a washing machine from Comet, about a mile from my house. They delivered it on time but it didn't work properly.

 

I had to phone a national rate 0870 number to get hold of the local branch, and was put on hold for 8 minutes, listening to their latest offers whilst waiting to be put through to the natinal call centre, who would then route the call to my branch. The call took a total of 17 minutes, all at national rate.

 

OK the call still only cost me pennies, but mutiply that by a million calls a month or whatever and that's a nice little profit (companies use 0870 numbers because they get paid up to 3p per minute of every call).

 

What really riled me was that I was phoning to report a fault and PAYING to listen to their adverts!

I only mouth my opinion, please look elsewhere for sensible advice! :)

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You are absolutely right. The problem is that niggles like this are never worth doing anything about - and it is very frustrating.

I suppose that the phone was sorted out.

 

Ha ve you checked the say no to 0870 site linked in the library for future reference

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Also, get your own 0870/1 number.

 

I have one of these and only give it to firms that use them themselves - if everyone did this, the profit gained from trying to fleece people in this way would be negated.

 

The higher the volume of calls, the higher the profit -i.e. up to a thousand calls the owner would get 1.5p per minute - 1000-5000 3p per minute, etc...

 

So the likelyhood is that Comet are making a lot more than 3p per call from you - I think 0870 numbers can cost up to 10p per minute. 0871 20p.

 

A large electricity firm that my sister works for made £180k profit from their complaints line the year before last (0871).

 

Where is the incentive to get things right the first time round when you can make a much easier profit in this underhand way?

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Add me as your friend on FaceBook - I need all the friends I can get :-(

 

http://www.facebook.com/profile.php?id=577405151

 

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I just love this site lol I learn something knew everyday ..Will just love giving them one of those numbers back for me.

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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http://www.gtitelecom.com/incoming/0870/

 

Although there are better deals - I only get 1.5p per minute of the 20p per minute it costs.

 

Yes they are free - the firm is gambling on the fact that they are taking the lions share of the call cost - and fair play to them really; I wouldn't have a clue how to set this up myself so I suppose I'm fair game!

 

However, I only got it because when I was suing Abbey I had to phone their 0870 number, so thought that the least I could do was to return the favour. I wasn't bothered about the money as, to be fair, we're talking literally pennies.

 

Not for them though - they get thousands of calls to their number - I got the odd few.

 

I strongly encourage everyone to get one and give it only when forced to use a number like it by the firm you are giving it too.

 

e.g.:

 

I have not given the number to First Direct simply because they have an 0845 number and a freephone number that you can phone to get through in the event (rare) of being in a queue.

 

Yet Barclaycard have that number as my contact number - as they force an 0870 number on me.

 

Read the T&C's though, some of them charge a fee if you recieve less than a certain number of calls in a year.

 

At the time I signed up with GTI they did not, but this may have changed (although I don't think so).

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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Add me as your friend on FaceBook - I need all the friends I can get :-(

 

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It says in T&C'S if you generate less then 100 mins of calls over 3 months they can cease the service without notice.Can't see me getting more then 100 mins a year lol

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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Mind you for the last 5 months I haven't received a single phone call - yet the nuber still exists for use.

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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Add me as your friend on FaceBook - I need all the friends I can get :-(

 

http://www.facebook.com/profile.php?id=577405151

 

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Follow-up:

 

The problems with the faulty goods were sorted easily. I do now use saynoto0870, and also got myself an 0871 number, mostly to stop sales calls where application forms require you to add a contact phone number.

 

This cost me £9.99, cost 10p a minute to dial and pays me 3p a minute from the first minute. Unfortunately since my last hard drive crashed, I no longer have the bookmark to the site I got it from and have no idea who the supplying company was! Worth it though, it definately cuts down the sales calls - those you do get, just keep them talking!

I only mouth my opinion, please look elsewhere for sensible advice! :)

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Do you still have this running, have you got any details atall a name when tehy send you your readies lol! 1st 3p a minute that will do me.

100 minutes a month pays for my internet lol

 

jules xx

 

Found it!

 

http://www.uk2numbers.co.uk/

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I only mouth my opinion, please look elsewhere for sensible advice! :)

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http://www.gtitelecom.com/incoming/0870/

 

Although there are better deals - I only get 1.5p per minute of the 20p per minute it costs.

 

Yes they are free - the firm is gambling on the fact that they are taking the lions share of the call cost - and fair play to them really; I wouldn't have a clue how to set this up myself so I suppose I'm fair game!

 

However, I only got it because when I was suing Abbey I had to phone their 0870 number, so thought that the least I could do was to return the favour. I wasn't bothered about the money as, to be fair, we're talking literally pennies.

 

Not for them though - they get thousands of calls to their number - I got the odd few.

 

I strongly encourage everyone to get one and give it only when forced to use a number like it by the firm you are giving it too.

 

e.g.:

 

I have not given the number to First Direct simply because they have an 0845 number and a freephone number that you can phone to get through in the event (rare) of being in a queue.

 

Yet Barclaycard have that number as my contact number - as they force an 0870 number on me.

 

Read the T&C's though, some of them charge a fee if you recieve less than a certain number of calls in a year.

 

At the time I signed up with GTI they did not, but this may have changed (although I don't think so).

 

Thank you so much for this - I've just signed up - although I wonder now - just to confirm - only the people I want to use the 0871 number can use it - my family can still dial my 020 number?

But then again, what do I know?

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  • 3 weeks later...

According to my local paper (The Evening Telegraph 19th April 2006)

 

"The cost of calling 0870 numbers will be cut to the same as national landline rates, the telecoms regulator said today.

Businesses will no longer get a cut of revenue generated by calls starting with this code, according to Ofcom..."

 

 

 

Woolfie

Advice & opinions given by Woolfie are my own, and are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hmmm, I'm a bit puzzled by this because I thought that 0870 numbers are already the same as national rates if phoned from a landline.

 

What annoys me is that if you have a PAYG or contract mobile with inclusive ("free", as they wrongly call them) minutes you can't phone an 0870 number using your inclusives, you have to pay the full rate which may be up to 40p a minute.

 

The other thing is local companies (e.g. Comet) forcing you to pay a national rate number, using the pathetic excuse that the "call has to be routed through their national call centre". No it doesn't, just give us the number of the local branch, that's who we want to be connected to in the first place!

 

Even my local (Blackpool) Citizens Advice Bureau have started using an 0870 number (so it's actually cheaper for me to phone Preston, 20 miles away, at local rate).

 

The C.A.B. said that as the service is free and run by volunteers it was basically their way of raising a few extra funds, my argument is it is not free if you are forced to contribute. I don't mind too much, it's a valuable service, but the point is valid and what they are doing (forcing you to contribute via the profits from the 0870 number) is probably illegal too.

I only mouth my opinion, please look elsewhere for sensible advice! :)

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  • 1 month later...

0870 numbers are available at no cost to the "owner" and will yield 3p per minute from day one. Thet can sit alongside your normal number and the revenue can be credited to your phone bill, if you play your cards right you can wind up with a zero cost phone service. I'm heading that way

 

J

You may think that but . . ......

____________________________________

Total repaid to date £1947.58

 

Lloyds Currrent a/c £745.27

Moneyclaim filed 17th June

Defence and AQ 25th July. Case struck out 11 Aug

reinstated and hearing 15th Jan 2007

 

Lloyds loan a/c D A request expired 19th June

Proceedings under S7 Data Protection Act issued 29th June defence and counterclaim 27 July

Hearing Jan 3 2007

Listed final hearing April 2007-

Judge declared an interest and disqualified himself

new date to be set

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  • 4 weeks later...
  • 4 months later...

I'm sure this has been mentioned before. The following site lists geographic numbers for common suppliers 0870 numbers...

 

SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers

 

There are loads of Comet branches listed...

 

Jeremy

Jeremy

 

Computer Problems? Give me a shout...

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  • 3 weeks later...

Hey,

 

I know that COMMERCIAL LINK REMOVED has an extensive range of COMMERCIAL LINK REMOVED and COMMERCIAL LINK REMOVED that you receive revenue shares of up to 4.5p per minute from, what I do is give my 0871 number out to companies and people I dont really want to talk to, it works a treat!

 

Kind Regards

Telecoms Guru

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

I only mouth my opinion, please look elsewhere for sensible advice! :)

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