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    • Hello just asking,? I purchased a discount new cooker as it had cosmetic damage, paid £250 After a few days I noticed the fan never went off, I contacted the company and they finally collected the cooker and took it away, ( for 7 days)  And fixed it, It never seamt right? It steamed up in the clock panel and the oven door was mis-lined It had multiple dints in the sides Top panel missing on the door to stop food dropping in, Shelving didn’t fit well Then main fan started to rattle and tap I put up with all this as it was *discounted Then one day whilst cooking we could smell a funny smell  Turns out the wires had melted on the back of cooker  I contacted the company again and it took a lot of phone calls to try and get the problem dealt with, speaking to several different staff.... I wanted a refund or replacement  I had had the cooker 6 months just! I asked for a refund or replacement  I contacted trading standards and citizens advice and they advised me what steps to take! Finally the company offered to replace the cooker, then later changed! As they explained that nothing came in to replace it they were too damaged! ( been told they buy at auction damaged) They wanted to look at the cooker and inspect the damage themselves, so I agreed they collected the cooker, No update, or communication I had to constantly chase them up  Nothing was sorted out with 7 days we had no cooker, I threatened Trading standards were now involved  Last thing on a Friday in June they rang to say I can collect the cooker it’s fixed!!!! I had expressed all along I didn’t feel safe using this cooker anymore with my family  I didn’t want this cooker fixing again ( by whom)  They started to blame me and said I should be grateful they aren’t charging me for the repair!! Still today in August this is not resolved  Trading standards have been useless  Citizens advice have told me to take them to small claims court!???? I have had to purchase another cooker  As I’ve been left without one. I am in a vulnerable situation in life, Im a carer for my husband and have children and have no one to help me sort this mess out!  I am struggling with making the county court claim ? What shall I do? ( sorry for long message) ✨
    • The committee's report is pretty damning, isn't it? The Home Office refused to supply the scientific evidence it said its decisions were based on and you can possibly see Demonic's hand in this - he has form for ignoring select committees.
    • and that facts start to come out 'Inexplicable' failure to quarantine travellers to the UK made pandemic 'far worse', say MPs UK ‘almost unique’ in rejecting border checks in crucial March period – without scientific basis – as hundreds of infected passengers arrived every day   https://www.independent.co.uk/news/uk/politics/coronavirus-uk-quarantine-travel-cases-deaths-covid-a9653451.html   "Strikingly, it says the Home Office refused to set out any scientific advice to explain the “grave error”, despite repeatedly promising to do so – a stance attacked as “completely unacceptable”."   So even aside from not testing in any way people who returned: "Yvette Cooper, the committee’s chair, said the critical mistake was the decision on 13 March – 10 days before lockdown – “to remove all self-isolation guidance for travellers arriving in the UK”."   "The MPs also pour scorn on the Home Office’s argument that 99.9 per cent of arrivals are obeying requirements to quarantine for two weeks, finally introduced in June. They describe the claim, made by home secretary Priti Patel as “unreliable”, because it appeared to be based only a limited number of compliance checks made and three fines issued."       So not only did Johnsons cronies NOT make any efforts whatsoever to test people returning, and NOT properly check people were self isolating, they actually stopped telling returnees to self isolate for 10 days before the country was locked down as the number of epidemic infections exploded.   Wonder why?   "The committee’s inquiry heard that, in the crucial 10 days between scrapping isolation guidance and the lockdown, up to 10,000 infected people arrived."  
    • You can pay on the day of travel or by midnight the next charging day..   Appeal to TfL on the grounds that you have already paid within the allowed time and enclose proof of payment.
    • Hi Andy should  try to sttle for A minimum f&F ?? Also what happens to older credit card debts in probate that we have all discarded??
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 16 replies
alex98uk

Is a debit/credit card statement an acceptable form of proof of purchase?

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I bought a pair of jeans from Levi's a few months ago for about £55. Some of the stitching has become to come apart causing them to rip a bit. Obviously, i'm not happy a £55 pair of jeans has lasted a few months and thus, want a replacement.

 

I have lost the receipt, however, I could fetch out the payment from my debit/credit card statement. Would Levi's accept this as a proof of purchase?

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Well, it's better than nothing! Some stores have apolicy only to accept the till receipt, as it properly describes the goods being bought, a CC statement will not.

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"Would Levi's accept this as a proof of purchase?"

 

Simple answer is ask them. Your credit card statement just proves that you bought something from them, but does not specify what.

Take the statement with you to the shop, be nice and friendly and do not automatically assume that you will have hassle. You may just get a pleasant surprise.

However if the jeans are covered with paint, pizza stains and some of Glastonbury's famous mud you may just have a fight on your hands.

Good luck.

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It may not show what was bought but their should be enough info on their to help them find the original sale in their records.


I was told life was supposed to be one long learning curve.

Mines more a series of hairpin bends.

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A common misconception. It is up to the purchaser to show they made the purchase from the stated store/outlet to the satisfaction of the retailer. There is no requirement on the retailer to use this as a basis for a search of their records. Providing a receipt was provided at the time of purcharse, they are under no obligation to provide or search for any other.

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If they want your business then they play fair and do their best by you unless your obviously trying it on. after all if you want customers you gotta look after them


I was told life was supposed to be one long learning curve.

Mines more a series of hairpin bends.

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Heck, until very recently, M&S didn;t even need any receipts - they do now though. However, I think you need to rid your expectations of 'the customer is king' - the airlines charge for everything, as to the telcos. You want a copy bill/receipt, that'll be £10 please.

 

Sure, there will be those that play 'fair' - but these should be recognised an applauded for the special cases they are. The fact remains, withg a CC statement and no receipt, a refund remains at the discretion of the seller.

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Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

 

Do I have to produce a receipt to claim my rights?

 

No. In fact the trader doesn't have to give you a receipt in the first place so it would be unfair to say that you had to produce one. However, it might not be unreasonable for the shop to want some proof of purchase, so look to see if you have a cheque stub, bank statement, credit card slip etc., and this should be sufficient.

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Note the word 'should' and the lack of a suggestion if the should is actually 'should not'.

 

Who would have thought, M&S acting contrary to SOGA! Must be something to do with dishonest consumers....

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Didn't they have a problem with customers buying goods wearing them to that party or whatever and then returning them as not required! I think I remember something about that a while ago.

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Totally agree.

Theres something called 'word of mouth'. Generally folk spend money in parallel, friends, relatives etc.

So by not keeping the customer happy, it could cost many multiples of that items value in profit.

 

 

If they want your business then they play fair and do their best by you unless your obviously trying it on. after all if you want customers you gotta look after them

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I think M & S still refunded under those circumstances.

 

Didn't they have a problem with customers buying goods wearing them to that party or whatever and then returning them as not required! I think I remember something about that a while ago.

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They did. They didn't used to have fitting rooms so you couldn't try on. Way back in the days before ATMs if I needed cash on a Saturday I used to buy something in M&S, pay by cheque and take it back an hour later.

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