Jump to content


Urgent help sought with SOGA on new car.


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4329 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi,

 

Answer to your question is no it won't affect your consumer rights and yes, ultimately you claim against the dealer who supplied the car as it was them who you paid you hard earned cash to.

 

I don't know who told you your 'options' but you have 2 as far as I am aware... one of which you seemed to have allready exhausted. First you approach the dealer and give him the oppotuinity to resolve the issues (which you appear to have done). Second if the first option fails, you write a formal rejection letter to the dealer stating the you either want a replacement car on a like for like basis or a full refund. As soon as you post the letter you MUST stop using the car.

 

As a matter of interest, what is the make and model of the car and the nature of the faults?

 

__________________

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

Please click my scales at the bottom of my profile window on the left if you found my advice usefull.

 

Link to post
Share on other sites

I'm sorry to hear about your issues. I would of thought that Hyundai would step in and help. You are correct in thinking that any franchised dealer can carry out work under the maunfaturer's warranty so your plan to take it to another dealer should not be a problem if that's the avenue you want to go down. Also they should supply you with a courtesy car under the circumstances so don't be afraid to ask.

 

As for you third option; I would strongly advise against selling it privately because SOGA is there to prevent consumers taking losses on faulty goods so you would be far better off using SOGA if necessary. By the way, the faults do not have to prevent the car from being used to be valid complaints as with a new car there should be no faults at all.

 

My advice to you at this stage is to turn the heat up a bit and write to both the supplying dealer and Hyundai UK insisting that they either rectify the faults within a reasonable time to your total satisfaction or replace the car on a like for like basis. Mention in your letter that you will consider rejecting the car for a full refund under the SOGA should they fail to comply. Also inform them that you expect a courtesy car while they attempt to sort out your car. Send by recorded delivery and keep copies.

 

Feel free to PM me with the problems with the car if you want to.

 

__________________

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

Please click my scales at the bottom of my profile window on the left if you found my advice usefull.

  • Haha 1

 

Link to post
Share on other sites

Re your holiday,

 

Discuss your fears with the dealer about driving the car to Cornwall and ask them to obtain authorisation from Hyundai to provide you with a courtesy car to prevent ruining your holiday.

 

__________________

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

Please click my scales at the bottom of my profile window on the left if you found my advice usefull.

 

Link to post
Share on other sites

If this went to court under the SOGA. What portion of the money has to be paid back if :

 

A: You bought under scrappage

Example : If the retail price was £11k and you received a 2K scrappage allowances, would you only be eligible for £9k ( of part thereof ) to be refunded.

 

 

B: You were given special offer discounts

Example : If your car was £11k and you recieved a promotional scheme giving a 5K discount would you only be eligable for £6K ( of part thereof ) to be refunded.

 

 

 

C: You part exchanged a car plus cash

Example : They gave you £7k part ex on your old car and you paid 4k cash

 

Any potential claim would be for what ever money changed hands plus your p/x so in your example 'C', they should refund £4k (less any costs due to mileage/depreciation ect) plus either your old car back or £7k.

 

In example A & B, again you would claim whatever monies were paid by you. I don't think any discount scheme would be relevant.

 

Having said this, I would check the position with trading standards.

 

__________________

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

Please click my scales at the bottom of my profile window on the left if you found my advice usefull.

 

Link to post
Share on other sites

Have you had any response from Hyundai?

 

__________________

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

Please click my scales at the bottom of my profile window on the left if you found my advice usefull.

 

Link to post
Share on other sites

Ok, how about this idea then;

 

Write a follow up letter to Hyundai UK and say you are very dissapointed in their lack of attention to your problems. Invite them again to look into this again or you may involve the media. (The 'iron' is hot at the moment because of the Toyota issue).

 

BBC Watch Dog will be my next advice to you. Hyundai will love that!

 

__________________

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

Please click my scales at the bottom of my profile window on the left if you found my advice useful.

 

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...