Jump to content
  • Tweets

  • Posts

    • Hello just asking,? I purchased a discount new cooker as it had cosmetic damage, paid £250 After a few days I noticed the fan never went off, I contacted the company and they finally collected the cooker and took it away, ( for 7 days)  And fixed it, It never seamt right? It steamed up in the clock panel and the oven door was mis-lined It had multiple dints in the sides Top panel missing on the door to stop food dropping in, Shelving didn’t fit well Then main fan started to rattle and tap I put up with all this as it was *discounted Then one day whilst cooking we could smell a funny smell  Turns out the wires had melted on the back of cooker  I contacted the company again and it took a lot of phone calls to try and get the problem dealt with, speaking to several different staff.... I wanted a refund or replacement  I had had the cooker 6 months just! I asked for a refund or replacement  I contacted trading standards and citizens advice and they advised me what steps to take! Finally the company offered to replace the cooker, then later changed! As they explained that nothing came in to replace it they were too damaged! ( been told they buy at auction damaged) They wanted to look at the cooker and inspect the damage themselves, so I agreed they collected the cooker, No update, or communication I had to constantly chase them up  Nothing was sorted out with 7 days we had no cooker, I threatened Trading standards were now involved  Last thing on a Friday in June they rang to say I can collect the cooker it’s fixed!!!! I had expressed all along I didn’t feel safe using this cooker anymore with my family  I didn’t want this cooker fixing again ( by whom)  They started to blame me and said I should be grateful they aren’t charging me for the repair!! Still today in August this is not resolved  Trading standards have been useless  Citizens advice have told me to take them to small claims court!???? I have had to purchase another cooker  As I’ve been left without one. I am in a vulnerable situation in life, Im a carer for my husband and have children and have no one to help me sort this mess out!  I am struggling with making the county court claim ? What shall I do? ( sorry for long message) ✨
    • The committee's report is pretty damning, isn't it? The Home Office refused to supply the scientific evidence it said its decisions were based on and you can possibly see Demonic's hand in this - he has form for ignoring select committees.
    • and that facts start to come out 'Inexplicable' failure to quarantine travellers to the UK made pandemic 'far worse', say MPs UK ‘almost unique’ in rejecting border checks in crucial March period – without scientific basis – as hundreds of infected passengers arrived every day   https://www.independent.co.uk/news/uk/politics/coronavirus-uk-quarantine-travel-cases-deaths-covid-a9653451.html   "Strikingly, it says the Home Office refused to set out any scientific advice to explain the “grave error”, despite repeatedly promising to do so – a stance attacked as “completely unacceptable”."   So even aside from not testing in any way people who returned: "Yvette Cooper, the committee’s chair, said the critical mistake was the decision on 13 March – 10 days before lockdown – “to remove all self-isolation guidance for travellers arriving in the UK”."   "The MPs also pour scorn on the Home Office’s argument that 99.9 per cent of arrivals are obeying requirements to quarantine for two weeks, finally introduced in June. They describe the claim, made by home secretary Priti Patel as “unreliable”, because it appeared to be based only a limited number of compliance checks made and three fines issued."       So not only did Johnsons cronies NOT make any efforts whatsoever to test people returning, and NOT properly check people were self isolating, they actually stopped telling returnees to self isolate for 10 days before the country was locked down as the number of epidemic infections exploded.   Wonder why?   "The committee’s inquiry heard that, in the crucial 10 days between scrapping isolation guidance and the lockdown, up to 10,000 infected people arrived."  
    • You can pay on the day of travel or by midnight the next charging day..   Appeal to TfL on the grounds that you have already paid within the allowed time and enclose proof of payment.
    • Hi Andy should  try to sttle for A minimum f&F ?? Also what happens to older credit card debts in probate that we have all discarded??
  • Our picks

    • Curry’s cancelled my order but took the money anyway. Read more at https://www.consumeractiongroup.co.uk/topic/423055-curry%E2%80%99s-cancelled-my-order-but-took-the-money-anyway/
      • 11 replies
    • Father passed away - Ardent Credit Services (Vodafone) now claiming he owes money. Read more at https://www.consumeractiongroup.co.uk/topic/423040-father-passed-away-ardent-credit-services-vodafone-now-claiming-he-owes-money/
      • 8 replies
    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 6 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 16 replies
SteveMetal

DWP Overpayment

style="text-align:center;"> Please note that this topic has not had any new posts for the last 3490 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

My wife has received a letter from DWP Debt Management about an overpayment for Carer's Allowance which she owes which dates back to January - March 2002.

 

The letter is asking her to pay back the money immediately and giving her the option to contact them to discuss repayment terms. The letter ends in:

What happens next

If we do not hear from you by 03/08/2010 we will consider taking further action to recover this money from you, therefore please do not ignore this letter.

 

Now I am aware that they cannot take court action to recover this money due to the debt being over 6 years old, and the only way they can get the money is by deducting it from benefits (which she currently does not receive).

 

I am guessing that going by the wording in the last paragraph they are aware of the fact that they cannot enforce this debt and are hoping she will just pay up.

 

She is not even convinced that she owe's this money as she thought she had finished claming this benefit back in October 2001, but she is not certain on this.

 

Are there any template letters which I post off to them requesting information of the dates and payments for which she has supposedly received these overpayments, and also requesting proof that she owes this debt. And due to the age of it would it be worth sending a letter stating the fact that it is over 6 years old and has become unenforceable in law. Again, are there any template letters for this?

 

I've seen the Statue Barred template letters but i'm guessing that the wording on this letter would not be suitable for the DWP.

 

Any advice would be greatly appreciated.

 

Thanks.

Share this post


Link to post
Share on other sites

i am not that convinced that the statute barred laws would be effective here as it is government money we are talking about..i would certainly inquire about dates and payments that these alleged overpayments covered..unfortunately i am more at ease with consumer debt where statute barred would apply..but i have my doubts that as this was an overpayment it would not apply..i know people who have been chased for back council tax going back over 6 years that they have ended up paying so as say not too sure it applies

Share this post


Link to post
Share on other sites

I've seen this listed on a few different debt sites:

Benefit Overpayments & Social Fund Loans

 

The Department of Work & Pensions (DWP) has 6 years to take action through the courts to recover benefit overpayments and social fund loans. This time starts running from the date of the final decision made on the overpayment and from when the social fund loan was due to be paid. But the DWP are still allowed to make deductions from your benefit for a debt over 6 years old as they don’t need to go to court to do this. This applies to overpayments of benefits such as income support, job seekers allowance, pension credit, housing benefit, council tax benefit and paying back social fund loans.

 

So it looks like the Statue Barred does apply as they cannot take her to court over this, but they can get the money off her in the future through any benefits she may possibly claim.

 

I shall send a letter off, not acknowledging the debt, requesting information on the exact dates of this debt and to provide detailed information on how this debt came about, including proof of any overpayments which were received.

 

Not sure if they will be able to find this information due to the age of it, but maybe that's the best route to take for now.

 

And if they can not provide this information then surely they cannot chase a debt which they have not proof of.

Share this post


Link to post
Share on other sites

yep have had a read around myself and found the above but also found other threads that say nay...the problem as i see it..is statute barred seems to refer to debts..this is not a debt but an overpayment of government money..in other words taxpayers money..and we know from experience that this government and successive governments are paranoid about getting money back from people who they say were 'not entitled' to it..even if they couldnt get it from benefits what is to stop them getting it via a deduction from wages? personally i would look first at asking them to prove it..relying on whether they will have the info? i would think they have otherwise they wouldnt be asking for the money?

Share this post


Link to post
Share on other sites

Quite true they can only deduct from social security benefits and the law sets

down what they can take supposedly to protect your minimum income, the debt

remains, but is legally statute barred,the only exception is if a CCJ or liability order has previously been obtained. They can a will probably will palm this of to some DCA or pet solicitors such as Fairfax (formerly Eversheds) who will try to collect stat barred or not, if you are contacted do not send Fairfax income/expenditure details as they will misuse and twist it to their benefit, attachment of earnings is for a court to decide,in your case only if a CCJ is in place.

Overpayments from any government dept., local authority are legally debts and become statute barred in the same way as any other debt

Edited by Brigadier 1JCS
Thinking

Share this post


Link to post
Share on other sites

I received another letter from the DWP today, totally ignoring the letter which I sent out to them.

It states

 

DO NOT IGNORE

About the £*** still owed

We have contacted you about paying back this money.

You must make a payment by 17/8/2010

Please do not ignore this letter. This will not mean you can avoid paying back this money, and you need to contact us to stop any further action being taken. If you cannot afford to pay this money you still need to contact us. We are willing to discuss the amount you pay each month.

You must send any payments to:

Depart for Work and Pensions

PO Box address

What happens next

If we do not hear from you by the above date we will consider taking one of the following actions:

a) Recovering this money through the courts b) Referring your case to a private company for repayment collection.

You may have to pay additional costs if this happens, and your furture credit rating may be affected.

 

In the letter which I sent to them I asked them for details of how this debt came about, including a breakdown of the dates and payments my wife is supposed to owe this money for, and also for proof that she has wrongly received this money by providing copies of any forms which she have supposed to have signed with my signature on.

 

They have not provided any of that information.

 

Does this mean that they do not have any of this information?

 

So what next, shall I just send another copy of the letter to them again stating that they have not provided the information which I asked for and once again ask for proof.

Share this post


Link to post
Share on other sites

If you wrote the letter, and it did not contain a signed letter from your wife authorising you to deal with this on her behalf, they likely would have ignored it.

 

I suggest she submits a SAR requesting the information relating to this alledged debt (template in the attachment), this is a legal request which cannot be ignored - but it needs to come from her.

 

She should also send a letter to debt management stating that she does not acknowledge the debt, they have provided no evidence that she is in debt to DWP and until such a time as they do, the debt is in dispute. Add that she has sent a SAR.

dwp sar.rtf


My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

Share this post


Link to post
Share on other sites

The letter I sent was in my wife's name, she did not sign it, just printed her name to avoid them trying to duplicate her signature. So i'm guessing they either don't have proof or just can't be bothered to look for it, and are hoping she will be scared into paying up.

Share this post


Link to post
Share on other sites

We're just looking at this SAR form, I assume she needs to fill in the whole form and send it with the letter, ticking all the relevant boxes in Part B (what information we require). What is the difference between Computer records and Clerical records?

Share this post


Link to post
Share on other sites

Hello. I think I'm right in saying that asking computer records will get you what's entered on the system and possibly screen prints. If in doubt, ask for everything, I would say.

 

HB


Illegitimi non carborundum

 

 

 

Share this post


Link to post
Share on other sites

I thought a SAR was sort of restricted to 6 years info or is that just for bank statements?

Share this post


Link to post
Share on other sites

I've read elsewhere that to send a request for an SAR you also need to send a cheque for £10. Does this apply?

Share this post


Link to post
Share on other sites

From reading this forum, I know it's not always £10 and can be reduced in certain circumstances. This may be one for Erika later today.

 

HB


Illegitimi non carborundum

 

 

 

Share this post


Link to post
Share on other sites

Data controllers are allowed to charge a small fee for responding to a SAR, but I'm pretty sure the DWP doesn't actually impose the charge.


PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

Share this post


Link to post
Share on other sites

DWP don't charge for the service - that should be stated on the form in the attachment. A SAR is only restricted to 6 years from when they stop processing data. They must have data (in some form or another) about this otherwise they would not be in a position to write asking for repayment. Though the data they may have may not necesserily prove it's owed.

 

Ask for clerical records too. Computer records only contain the information that DWP inputs in the computerised system. Clerical files contain everything such as claim forms, letters written to DWP, DWP notes etc - everything that won't or can't go into the computer is stored. A clerical file is different to a wholly clerical claim. A clerical claim is where the information cannot be input into the computer, but every claim will have clerical (paper) files - unless they have been destroyed.

 

They want paid, then they have to have some form of evidence which shows that

a) there was an overpayment

b) the overpayment was as a result of the claimant's misrepresentation or failure to disclose.

 

If the overpayment has been caused by DWP or they cannot prove how it was caused then it isn't recoverable unless the claimant volunteers to repay it.


My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

Share this post


Link to post
Share on other sites

Thanks Erika,

The money the DWP are chasing dates back to 2002 which is over 6 years, so is there any point in me sending a SAR to them?

Share this post


Link to post
Share on other sites
Thanks Erika,

The money the DWP are chasing dates back to 2002 which is over 6 years, so is there any point in me sending a SAR to them?

 

Yes, because the 6 years relates to the date they stopped processing data about you. They're obviously still processing your data if they're demanding that you repay an alleged overpayment.

 

Sorry, I mean your wife's data, but same point nonetheless.


PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

Share this post


Link to post
Share on other sites

What Antone said. They have data. And your wife is entitled to see it.


My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

Share this post


Link to post
Share on other sites

Thanks Erika, i've filled the SAR form in and prepared another letter, I shall send this tomorrow by Recorded Delivery and wait for their reponse.

Share this post


Link to post
Share on other sites

There is no time limit on recovery of overpayments of benefit.

Was your wife notified of this benefit overpayment back in 2002? I am assuming that there have been previous requests for recovery? Whilst they may be unable to pursue recovery in court, the overpayment will not be written off.

If not, if this is the first notification she has received about this overpayment she still has the right of appeal against the decision. This has to be done within a calendar month of the decision being issued.

If your wife thinks she stopped claiming the benefit and withdrew her claim it may be official error if the payments continued after the notification, and therefore may not be recoverable. (If this is an old overpayment I assume that was investigated when the original letter was issued?)

Due to data protection laws they are unable to provide information to anyone other than the benefit customer, which may explain why you didn't receive any reply to your request..

Share this post


Link to post
Share on other sites

You are lucky in a way that your wife is not on benefits, because i had an alleged overpayment of income support taken out of my incapacity benefit with no notice whatsoever!

It was 6 months off being 'statute barred' but because i moved back to my hometown and was back at work i didnt think i needed to tell them

Subsequently as i didnt receive the initial pay us back letter i wasnt allowed to appeal

Funny how theres no time limits for them to chase us but we have always got time constraints placed on us


I QUESTION THEREFORE I AM!! [sIGPIC][/sIGPIC]

 

Unfortunately i'm not an expert in any given field legally and my advice and that of the Consumer Action Group and the Bank Action Group is given without prejudice and without liability so please if in any doubt whatsoever seek help from an insured qualified professional. Contents of my posts are purely my own personal opinions and not condoned or endorsed in any way, shape or form by CAG. Thank you! :p

 

 

I have been smoke-free for 4yrs

Share this post


Link to post
Share on other sites

She did receive a letter from them in late 2002 about the overpayments, but she queried this with them because she did not understand how the overypayments came about. That was the last she heard from them until late 2009 when she was claiming benefits briefly, they took a couple of payments from her out of her benefits, but shortly after she returned to work so stopped claiming the benefits and they were unable to take any more money from her. We thought she would have received a letter before now asking for the money to be repaid but did not hear anything from them until recently.

 

The letter which we sent to them recently asking for details was sent in my wife's name so they had no reason to ignore it. We've now sent them another letter asking for these details again, not acknowleging the debt and putting the debt in dispute until they can prove otherwise. We've also sent an SAR request.

 

They received the letter on Friday so we shall just wait and see what their next move is, not sure if we will get a reply from them or not.

 

I'm aware they can not make her pay back the money through the courts due to the 6 year gap, but as they can recover it from any benefits she may claim in the future we would be willing to sort out a repayment plan, once they can prove the debt.

Share this post


Link to post
Share on other sites

My wife received a letter from the DWP yesterday which was replying to the first letter which she sent out. They have enclosed a copy of a letter which was sent to her on 24 August 2005 at an old address which she was no longer living at, so she never received this letter.

 

This letter states:

The Carer's Allowance (CA) Unit was notified on 29/03/04 that you were not engaged in caring for (her father) for at least 35 hours per week. This means that you have been overpaid by £*** from 05/11/01 to 17/03/02 and you now have to pay this money back.

 

On Page 3 of this letter 'Decision Maker's Decision' it states:

As a result of the decision dated 10/12/04 an overpayment has been made from 05/11/01 to 17/03/02 amounting to £***.

The Decision Maker has decided that this overpayment is recoverable from (my wife) because she failed to disclose to the Carer's Allowance Unit the material fact that she stopped caring for (her father) on 29/10/01 or as soon as possible afterwards.

 

Now, we think they have got their facts mixed up as she was still living with and caring for her father up until March 2002, her Mum passed away on 01/11/01 (who her sister was receiving Carer's Allowance for), now we are wondering if they they have got her mother and father mixed up.

 

We shall write a letter to the DWP trying to explain this but will they believe her? And how do we prove it? She is also unable to get in contact with her father as they have not spoken since 2003 and she does not know his address or phone number.

 

She also received a letter from another person in the DWP 3 weeks ago acknowledging the Data Protection Request and that they have 40 days to respond. She is yet to receive this information.

 

So where does she stand now, does she stand any hope of this matter being sorted out or is she going to have to pay it even thou she was entitled to this money?

Share this post


Link to post
Share on other sites
My wife has received a letter from DWP Debt Management about an overpayment for Carer's Allowance which she owes which dates back to January - March 2002.

 

an overpayment has been made from 05/11/01 to 17/03/02 amounting to £***.

 

So which is it? Does she owe from January 2002 to March 2002 or does she owe from November 2001 to March 2002? Seems that they cannot make up their minds when the overpayment began.

 

It is within the 6 years for court action, because the decision on the overpayment was not made until 10/12/04.

 

For benefits, the period is from the date the final decision was made on the overpayment, not the final date of payment of the benefit therefore they could theoretically raise a civil action against your wife in regard to this overpayment.

 

It's unlikely that they have got her mother and father mixed up because the person that a claimant receives CA for will be named on the claim and their NI no will also be on the CA claim as the person they care for. Unless the person who notified the DWP has got it mixed up. Someone notified them.

 

What now needs to be established is what evidence they have which shows an overpayment. Effectively what evidence do they have that shows that it is more likely than not that she did stop caring for her father on or around 29/10/01? (This is what they need to have come to the conclusion of overpayment for the respective dates). This doesn't appear to have been provided to your wife - let's hope the SAR provides it.

 

If they take civil action they have to be able to prove that there is an overpayment. They can't just walk into court and say "We were notified by *anon person* that X stopped caring for Y on this date and therefore she was not entitled to CA thereafter".

 

They have to show evidence which will satisfy the judge that on the balance of probability, there is an overpayment and it's for the amount they purport it to be. Before ta claimant goes to court, they must send the respondant copies of evidence that they are going to reply on to prove their case.


My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

Share this post


Link to post
Share on other sites

It seems like that when they originally said January-March 2002 they weren't sure on the exact dates, they probably did not have the details available to them at that time.

 

She is not sure who notified the DWP about her mother passing away, it was either her sister or her father, there's definately been a mix up somewhere.

 

So what now, do we wait for the results to come from the SAR request or does she write another letter to them attempting to explain the situation?

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...