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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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*Capquest help current situation within*


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I have now completed and printed off the Subject access request to the Bank of Scotland and will send recorded delivery in the morning.

 

 

Capquest have not asked for any money, there reply at this stage was to inform me the debt was not statue barred in response to my limitattion act letter. They then included a form for me to fill out with my breakdown cost etc rent living gas electric etc.

 

But no talk of money at this stage or any other dialouge.

 

There letter was basic and brief but yes they have purchased the debt from the Bank of Scotland.

 

 

What do i do in the meantime should i write to them??????????????

 

At this point I would just send off the SAR to CrapQuest, they have just received mine so will be busy.........

 

I am in the same situation as yourself but with Sainsburys Bank who are jointly owned by HBOS. My agreement and DN are signed by the same people as your HBOS documents, only you agreement has charges defined whereas mine does not. You may have an angle with the PPI, and also need to check that the APR is correct.

 

If you can hold this off until it becomes statute barred then this would be your best course of action IMO. I would look to see if you can bring a case against them for PPI or any charges and this would remove any ability for them to bring an action and give you some time. Just a thought.........

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It is not like them not to go for the jugular on an amount of money like this so they must know there is something wrong with it.

 

BOS repudiated the account when they sold it to CQ after issuing an unlawful DN. If you are 100% sure it was sold to CQ, to make this legally binding you HAVE to write to BOS and tell them that you accept the repudiation of contract which occurred when they sold agreement NO......... dated.............to CQ after issuing an unlawful DN. If you have the date when it was sold insert it.

 

After you have sent that letter, you can write to CQ and state that the alleged agreement is unenforceable and was repudiated by BOS when it was sold to CQ after issue of an unlawful DN. You trust that settles the matter.

 

I repeat I am not a lawyer but this is what I would do based on my own experience and I have seen 12 creditors off the premises. If they did take you to court your arguments are the unenforcability and the unlawful DN - they could be put to strict proof of 1st Class postage.

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It is not like them not to go for the jugular on an amount of money like this so they must know there is something wrong with it.

 

BOS repudiated the account when they sold it to CQ after issuing an unlawful DN. If you are 100% sure it was sold to CQ, to make this legally binding you HAVE to write to BOS and tell them that you accept the repudiation of agreement which occurred when they sold the agreement NO......... dated.............to CQ after issuing an unlawful DN. If you have the date when it was sold insert it.

 

After you have sent that letter, you can write to CQ and state that the alleged agreement is unenforceable and was repudiated by BOS when it was sold to CQ after issue of an unlawful DN. You trust that settles the matter.

 

Hi Pinky

 

I have the same DN, why do you think it is "unlawful"?

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Reference number etc sold to Capquest Investments limited who have appointed Capquest debt recovery etc etc

 

 

 

1) Point 1

 

Subject access request i thought i send to the Bank of Scotland?

 

You say send it to Capquest? please clear this up i'm confused.

 

 

Pinky,

 

Have you got a letter which i can send that represnts what you are talking about please?

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1) Point 1

 

Subject access request i thought i send to the Bank of Scotland?

 

You say send it to Capquest? please clear this up i'm confused.

 

 

Pinky,

 

Have you got a letter which i can send that represnts what you are talking about please?

 

HBOS no longer own the debt, it was purchased by CapQuest, you may wish to SAR both.

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You don't want to SAR both - all CQ will have is the name, address, agreement and amount. BOS retains all the information on the account as the original creditor. I don't know where this sending SARs to the DCA crept in.

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You don't want to SAR both - all CQ will have is the name, address, agreement and amount. BOS retains all the information on the account as the original creditor. I don't know where this sending SARs to the DCA crept in.

 

That was my suggestion. CapQuest now own the debt so are not acting as a DCA. It would be useful to know what they have in their system, I suspect that this debt was sold as a job lot by HBOS back in December along with mine. I have been expecting CQ to litigate but they seem to be hesitating at the monent, not sure why given their mode of operation on other threads.

 

For £10 it is money well spent............

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A complete waste of £10 in my opinion. All a buyer buys is the details - the documentation stays on the records of the original creditor.

 

You may well be correct Pinky, I will update on what I get back from CQ.

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Kathleenbilly

 

You would need to put them to strict proof over service of DN, if sent 1st class, service would be 9 June, 7 days from then would be 16 June so DN would comply.

 

I still don't get the figure it looks like two missed payments + £25 cost of default letter, but amount of interest does not seem right (could be I'm not working it out right or they have added on something extra).

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Just been looking back at the agreement, under the section headed PARTICULARS OF LOAN and all the load details and the APR 9.5 the following line appears:

 

You apply for the following additional insurance cover:

 

Have you covered something up, and is their a Customer Signature box before the text:

 

You agree to pay the premium of

 

Also was this loan applied for online or in a branch?

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Separate signature box or not the loan details have to be set out separately - they are lumped together. The prescribed term for the loan is thus wrong.

 

Hi Pinky, can you elaborate please? I have the same format of agreement (replace HBOS with Sainsburys Bank plc). The loan details are separate and in a box - why are the prescibed terms wrong?

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The prescribed terms for a loan and insurance must be set out separately as I indicated in a post above. One is restricted use, the other is unrestricted use and that makes it a multi agreement.

 

Loan

Interest

Total Charge

 

Signature Box

 

Insurance

Interest

Total Charge

 

Signature Box

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The prescribed terms for a loan and insurance must be set out separately as I indicated in a post above. One is restricted use, the other is unrestricted use and that makes it a multi agreement.

 

Loan

Interest

Total Charge

 

Signature Box

 

Insurance

Interest

Total Charge

 

Signature Box

 

Thanks Pinky, I see your point wrt a multi agreement.

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Separate signature box or not the loan details have to be set out separately - they are lumped together. The prescribed term for the loan is thus wrong.

 

Would that leave it unenforceable, or enforceable under s127 by the court if claimant requested.

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The thing about courts is you never know what way the wind is going to blow. In my view it should be unenforceable but a judge could easily say "You borrowed the money - pay it back" whatever an agreement says. The important thing is to try to avoid going to court at all by using these arguments to put the account in dispute and fight your corner.

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Pinky69

 

So the thing to watch for if CapQuest issue a County Court Claim is if they ask for the court to enforce under s127 in the Particulars of Claim.

 

However if as you say "The important thing is to try to avoid going to court at all by using these arguments to put the account in dispute and fight your corner".

 

Would you not be giving them a heads up as to exactly how you would intend to fight this prior to them issuing a claim and then give them the opportunity to included the request for enforcement.

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I have posted today a

 

Subject Access Request to the Bank of Scotland.

 

I have also sent a Subject Access Request to Capquest.

 

Both have been sent recored delivery.

 

I shall wait for a response i can do no more at this stage let's see what happens.

 

I can tell you Capquest are not sure about this because the Debt is not shown on any credit file no CCJ or default. They know nothing about the CCA I'm sure they are wondering like i am why an amount like this would not of been updated then they could see the info when they done the hard credit search but nothing comes up so they don't even know about the default.

 

As it stands they have an account number and a date. So i want them to show there hand.

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I can tell you Capquest are not sure about this because the Debt is not shown on any credit file no CCJ or default. They know nothing about the CCA I'm sure they are wondering like i am why an amount like this would not of been updated then they could see the info when they done the hard credit search but nothing comes up so they don't even know about the default.

 

As it stands they have an account number and a date. So i want them to show there hand.

 

 

What makes you think that?

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Something to bear in mind as well, you have mentioned that on the agreement is states the applicant as being a home owner and married, but at time application made they in fact were not.

 

If the application was made online then the information will have been input by the applicant, if so I would not want to raise this matter in a court as could in fact lead to the applicant being charge with giving false information to obtain credit - a criminal offence.

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