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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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EMA problems


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not sure if this is the right place to post this but I desperately need help before I scream

my daughter has just finished a hairdressing course where she was not eligible for ema as my husband and I earn too much

in May while still on the course she found a nail course that she wanted to do , when she went to make enquires she was told that she could claim ema , she argued the point with them and said she couldn't get it as we earnt above the limit, she was told that because it was an e2e course she was entitled to it regardless. She was still adamant that she wasnt.

they gave her the forms to claim for it anyway which she filled in and got a contract back dated the 2nd June saying she could get it from the 31st may - 29th August ( the course finishes in November )

she didnt' get it signed until the 28th June as that was the day the course started.

last week on the 7th July she was called into the office and told that she wasnt' going to get the ema as on the 28th June the government had changed the rules and it was now means tested,

she was distraught - although we earn too much but its only just above the limit after paying the bills , mortgage etc we cannot afford to give her £30 a week. She was looking long term and was going to use the ema to take driving lessons so that when the course finishes she is mobile to be able to go for different jobs or if there are no jobs available she can do mobile work.

we rang the ema department 3 times on Wednesday 7th July speaking to 3 different people each checked with their team leader and each one came back and said it was all ok and she was entitled to it but the college have got an email and said because the form was signed on the 28th June she can't have it

I have now spoken again to the ema who have told me that this is right but if she had gone into the college and got the form signed even the day before , even though the course didn't start till the 28th she would be entitled to the money until the end of August

I do think that once enrolled onto the course the ema shoud be there until the course has finished

I went on the direct gov website on the 7th july and there in black and white it says if you're on an e2e course you'll get the maximum £30 weekly ema payment regardless of your household income

surely if the rules changed on the 28th June that shouldn't still have been on there on the 7th July ???

my husband luckily told me to print it off in case it changed which surprise surprise it has now but I have it in writing with a date on the sheet of paper

I am now putting in a claim with the ema and have my local mp looking into the situation for me

is anyone else having problems like this ??

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I have just found this on a website

this means that courses starting from the 28th June 2010 the e2e variant of ema will not be available to new learners and all new learners will be income assessed,

for learners whose programme starts before the 28th June the current arrangements will continue until the end of the course or 10th January 2011 whichever comes first

does that mean that if my daughter had started the course on the 27th June then she would have been paid ema until the end of the course in November ???

 

if this is the case I am even more annoyed as her and her friends liased with both colleges for a suitable start date for the new course, she finished the hair course on the 24th June and could easily have started the new one the next day on the 25th June ( if someone , anyone !!! had told them of the new 28th June rule ) she would now not be having any problems and would be paid to the end of her course at the end of November !!!

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I have just found this on a website

this means that courses starting from the 28th June 2010 the e2e variant of ema will not be available to new learners and all new learners will be income assessed,

for learners whose programme starts before the 28th June the current arrangements will continue until the end of the course or 10th January 2011 whichever comes first

does that mean that if my daughter had started the course on the 27th June then she would have been paid ema until the end of the course in November ???

 

if this is the case I am even more annoyed as her and her friends liased with both colleges for a suitable start date for the new course, she finished the hair course on the 24th June and could easily have started the new one the next day on the 25th June ( if someone , anyone !!! had told them of the new 28th June rule ) she would now not be having any problems and would be paid to the end of her course at the end of November !!!

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