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    • Please will you monitor this thread for a fuller reply later.    However have you had any independent assessments of the the standard of the motorhome and also of the cost of repairs?   Do you want to keep the motorhome or are you looking to return it?
    • Hi, I'm looking for advice on what is the best way going forward for me to deal with Marquis.i bought a 2012 campervan for 32,000 from them in June. Since then I've been back a few times with problems.œ   I didn't expect the van to be perfect and I have done quite a few repairs myself. The van couldn't have had any real habitation check though and it was very dirty inside.   Since I started complaining they've replaced a broken awning ,but it took 2 visits for them to clean blockages in the waste system. I'm still waiting for them to replace tank sensors.   I finally managed to get away for a few days in the van last week and lo and behold no hot water or heating. I rang them only to be asked if I was new to caravanning etc. We've had 3 caravans and 2 previous campervans. One of their"highly trained technicians"rang me back to talk me through using the heating and then he agreed that we had a problem. So now it's booked in with them for 24th August.   They sold me a dirty van without giving it any real habitation check.i had to buy tools to change the cabin filter (not done because of coronavirus risk ) and discinfect the air intake system as it smelt so bad. I've found that the fridge has a crack in the lining, I've repaired the shower fitting, toilet cassette seal, and spent hours cleaning encrusted dirt off the toilet and cassette. I've sent emails listing all this and other things I've done. Each time I've found something needing doing I've thought that this will be the last.   I have no confidence in them at all, they can't even glue a piece of trim down. We are actually sick of the van now, all the joy has gone and we would like to hurt the company in their pockets if possible. Any suggestions please? 
    • Why would you not inform the insurer?  is there any downside?  In fact they might even say that by not informing them immediately you have allowed the situation to deteriorate and to become more expensive. I think that you should inform them.   Have you had any expert opinions as to the source of the problem?  Is it sure that it comes from next door? It probably does but if you can provide expert evidence that it does then you could also consider a claim in nuisance as I would say that they have a duty to address the problem in order to prevent it affecting you
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
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metrofire

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Having taken out a VM bundle of tv phone and internet some 4 months ago, I have had nothing but problems, the free answerphone service didnt chage the dial tone, I had to make several phone calls and got fobbed off, eventually it was rectified but I had missed several calls that had been placed.

 

I also wanted the DD changed to the date my wages go in so it is easier for me to budget, they refused to do this, and told me I would pay a fiver more if I cancel my DD and pay via the web.

 

The 50meg broadband is barely above 30 meg, and the tv choice is pretty poor too.

 

When I ordered this package I never received a contract, and have never signed anything except for my initial DD form. my question is this, whilst I realise I have to pay for what I use, can the enforce the terms of their contract when I have not received or agreed to them in writing?

 

I would like to cancel and look for a provider with better customer service, and let VM know they stink.

 

I seems very dodgy to me for a company to claim a customer accepted the terms of contract he hasnt had sight of.

 

Any comments welcome

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Having taken out a VM bundle of tv phone and internet some 4 months ago, I have had nothing but problems, the free answerphone service didnt chage the dial tone, I had to make several phone calls and got fobbed off, eventually it was rectified but I had missed several calls that had been placed.

 

I also wanted the DD changed to the date my wages go in so it is easier for me to budget, they refused to do this, and told me I would pay a fiver more if I cancel my DD and pay via the web.

 

The 50meg broadband is barely above 30 meg, and the tv choice is pretty poor too.

 

When I ordered this package I never received a contract, and have never signed anything except for my initial DD form. my question is this, whilst I realise I have to pay for what I use, can the enforce the terms of their contract when I have not received or agreed to them in writing?

 

I would like to cancel and look for a provider with better customer service, and let VM know they stink.

 

I seems very dodgy to me for a company to claim a customer accepted the terms of contract he hasnt had sight of.

 

Any comments welcome

 

Unfortunately you are prob stuck with the DD date they decide, unless of course you want to pay extra.

 

I'm surprised the bropadband speed isnt upto scratch, I have the 10mb, and on test it always comes back as 9.5 or higher, in fact, we discuiseed this in my IT dept at work and everyone said they were more than happy with it. What did you use to run the speed test ?

 

You say the |TV choice is very 'poor', but what does this mean ?. Surely you had a look at the list of channels before you signed up ?.

 

I suspect that there is a minumum term such as 12 months before you can cancel and to be honest it doesnt really sound like you have any grounds too.

 

Maybe its just me, but my Virgin Broadband and Tv is one of the few utilities that I have never had to compalin about, I'm very happy with their service.

 

Andy

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YOu do not have to sign a contract to be bound by it. When you join you are sent a booklet with the current terms, and told you have 14 days to cancel. If you don't then it's confirmed.

 

Like Andy, I have their 50Mb service and on average get 48 off peak, 32 peak, which is fine by me. Similarly, I get the XL Serviice with loads of inclusive On Demand stuff - so I can't fault them there.

 

As for your DD, it is locked into your billing date and is not flexible in any meeaningful way. The answer it to pay them early via Bank Giro, then the subsequent payments will still be on the same date, but the money restis in your account for longer.

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Thanks for the replies,

But I am a little confused, so if you dont need to sign a contract to be bound by it, does that mean I can add my own set of terms and claim they too are so bound? it seems very dubious to try and enforce a contract that hasnt been signed.

As for the the current terms booklet I never got one of those either.

I just hate the way customer service treats you with this company, and feel very agitated they dont seem to be playing straight with the contracts and terms.

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Not really. Did you sent them a list of terms you wished to be governed by? The do send out their terms in both letter and leaflet form. Even if overlooked, there welcome letter refers to yor right to cancel within 14 days, and a EEG link to the full terms too. You would have had to have sent notification of cancellation in order not to be bound by them. You will also be bound by their minimum term of service whichnis usually 12 months.

 

Their contracts are in plain English and not particularly burdensome when compared to others, so you might not get far saying that they're not playing fair. Also their CS is no longer handled on the sub continent, so the improvements are noticeable!

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