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NEXT breaking distance selling regs.


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BBC News - Next breaks refund rules for online deliveries

 

I'm off to look at our statements.. :)

 

 

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The lioophole is of course, if they offer 'free' delivery. Of course it wasn;t fee, but inclusive - but by doing this the price of the goods is ramped up. Meaning users who do not assert their right to return, pay a higher price. They've not thought this through.

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they charge for delivery, £3.75.

 

 

HSBC WON three times!!!!! Read about my continuing battle (claim FOUR!) Link HERE

Capital One WON Link

HERE

GE capital (5 accounts) WON link HERE

Lloyds bank account WON second claim starting! link HERE

Budget insurance cough up WON link HERE

Principles WON link HERE

A&L (Mrs Crusher's account) claim link HERE

Barclays claim link HERE

 

Any advice given is on an informal basis only and without prejudice or liability. In in any doubt, consult a qualified lawyer.

IF YOU HAVE GOT YOUR MONEY BACK, PUT SOME BACK INTO THE SITE TO HELP KEEP IT OPEN!

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I'm not getting the 'free' bit buzby.

 

If a company has a product for £1 and £1 delivery, but charges £2 for the item and says it's free delivery, when you return it you get £2 back not £1, or am I missing something?

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the point is that it isnt free. they charge £3.75

Edited by HSBCrusher

 

 

HSBC WON three times!!!!! Read about my continuing battle (claim FOUR!) Link HERE

Capital One WON Link

HERE

GE capital (5 accounts) WON link HERE

Lloyds bank account WON second claim starting! link HERE

Budget insurance cough up WON link HERE

Principles WON link HERE

A&L (Mrs Crusher's account) claim link HERE

Barclays claim link HERE

 

Any advice given is on an informal basis only and without prejudice or liability. In in any doubt, consult a qualified lawyer.

IF YOU HAVE GOT YOUR MONEY BACK, PUT SOME BACK INTO THE SITE TO HELP KEEP IT OPEN!

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i see that, it was buzbys bit about a loophole that interested me.

 

A spokesman for Next said: ''During the last three years, Next has not offered a refund of the delivery charge.

"This was in line with our interpretation of the Distance Selling Directive.

 

Seems that's how they wanted to interpret it, it's in plain enough language, I saw that delivery postage had to be refunded the first time I read it.

Edited by Conniff
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I'm not getting the 'free' bit buzby.

 

If a company has a product for £1 and £1 delivery, but charges £2 for the item and says it's free delivery, when you return it you get £2 back not £1, or am I missing something?

 

The point is that for all the other purchasers who bought the same item but kept it, paid more that they should have done simply to support the 'free shipping'. A bit like an extension to these 'VAT free - buy now!' claims. The VAT is always there and still has to be paid, and inevitably bu the buyer, but he's not aware of it.

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How curious, that the BBC article correctly reports that

 

There is no obligation for retailers to offer free returns.
while they fail to point out that

 

The consumer shall not be under any duty to deliver the goods except at his own premises ....
8)
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