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Lowest common denominator

Cordless phone failure. Sale of Goods Act relevant?

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Hi there


I purchased a cordless telephone with 4 handsets via Amazon for my parents two years ago. This item has recently stopped working despite little use. Firstly, in order to ensure that all of the correct steps had been taken with regard to getting the phone to respond I contacted Philips, the manufacturers. Having tried initialisation process several times over the phone (different phone :)) with the technical services chap it was to no avail. He told me that it would be necessary to purchase a new base station.


Though clearly the 12 month warranty has expired surely the item has not proven to be ‘fit for purpose’ if it has only lasted for two years? Would I be able to use the Sale of Goods Act here and expect that the base station is replaced?


Thanks for any comments. :wink:

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I think you may well have difficulty with this one bearing in mind that the retailer will almost certainly dig in their heels and request proof that the goods are of unsatisfactory quality.


Please note the following


The goods should last the length of time that a reasonable person would expect for goods of that nature. If the goods stop working properly within this period of time, it may be evidence that they were not of satisfactory quality when the client bought them and that her/his statutory consumer rights have been breached. There is no legal definition of a reasonable time. A client may have to find evidence in support of her/his opinion to pursue a claim


In my opinion, pursuing this issue could be expensive and whether or not it would be worthwhile is dependant on what the product initially cost.

Edited by Crocdoc
Add paragraph

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What are the symptoms of the fault?

Frederickson - CCA Sent 11/4/07 - Lost - Claiming back from post office

Connaught Collections - CCA Sent 11/4/07 - No Agreement - returned to client

Lowell - CCA sent 11/4/07 - No agreement - returned to client

Moorcroft - CCA Sent 11/4/07 - No Agreement - returned to client

Red Castle - CCA Sent 11/4/07 - Copy returned but no T&C's

Robinson Way - CCA Sent 16/5/07

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After 2 years of fault free use, it is certainly fit for purpose.


One thing to check is that have they or a near neighnour installed a WiFi router? This can play havoc with DEVT handsets, resulting in them going 'deaf' to the base station, all of this is not the blame of the manufacturer, but conditions local to the installation. If you can give some details on the symptoms, it might provide a greater clue as to the issues.

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Moved to Telecoms forum

Anthrax alert at debt collectors caused by box of doughnuts


Make sure you do not post anything which identifies you. Although we can remove certain things from the site unless it's done in a timely manner everything you post will appear in Google cache & we do not have any control over that.


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17 Port & Maritime Regiment RCT

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Thanks for moving my post to the Telecomms forum.


Well I have had my own cordless for about six years and this item does not ever miss a beat. I heard that this particular model was prone to problems so did a check on the web. This YouTube - Philips Phones CD 245

yoof has exactly the same problem though his model has been purchased recently and, despite his dissatisfaction, I would not have expected him to have much trouble getting it replaced. My situation is similar to the third comment below.


Crocdoc: Thanks for your thoughtful comments. You could be right, it may be too long since purchase. It’s just that they use the phone so infrequently – it was for the number of handsets that made me purchase it in the first place as my folks are elderly.


borisbeaver: As in the vid, the ‘searching’ process fails to complete as the base station fails to recognize the it is connected to a telephone socket.(which works successfully with other phones).


buzby: Very good point about a neighbouring Wi Fi router. Furthermore I was thinking of rigging one of those up for my folks. Wull investigate this in anycase.

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I seem to remember from somewhere on the forums that the guarantee period was extended to 2 years under some EU directive.

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