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Hi all :)


Our Beko fridge freezer which we paid £300+ for broke down a month ago due to the compressor stopping after only 18 months, I contacted the retailer under the Sale Of Goods Act and he basically wasn't interested and said that there wasn't anything he could do due to it being out of warranty which I knew wasn't the case as it was still covered under the Sale Of Goods Act.


And so the story continues in the same light ...


To cut an extremely long story short as the retailer is finding every opportunity to give me the run around and drag this whole saga out I am now in the position of the retailer ignoring my recorded delivery letter and him telling me that if we want to pursue it any further then it has to be through a solicitor. I am now at the stage after contacting Consumer Direct (as I reported this to them very early on) of disputing the case with my Local Trading Standards.


Where Consumer Direct have been ever so helpful I feel as though Trading Standards are doing everything in their power to put me off taking this any further and to the Small Claims Court, it took me 40 minutes today just to get them to agree that I could get a second engineers report as the original one doesn’t specify that he thought the fault may be inherent and even then she kept trying to put me off by telling me continually that it will cost me. I was also told by Trading Standards that even though the retailer must either repair or replace the goods within a reasonable time but without causing significant inconvenience that I did not have a case in regards to inconvenience as we would be expected to go out and purchase dairy products etc on a daily basis and throw away each time what we did not use ! My son also loves fish fingers but as many will know only come in multiples which would mean that he would only have two for his tea and then we’d have to through away the remaining six. I feel like this cannot be correct and that the Trading Standards woman was giving me dis-information.


Trading Standards have now confused me as to whether I have a case or not and I have been left feeling very unsure about the whole thing.


I have a family which inclused my 2 year old son and with these summer we are finding it extremely difficult to cope in these conditions without any form of refrigeration, which was explained in the letter to the retailer. By the time anything will be resolved I think in reality that we are looking at least another month before anything will actually be resolved.


What I would like to know is :


:confused: If we go and get the repairs carried out by an engineer ourselves can we just claim the money back for the repairs or do we have to actually wait to get the retailers say so through the small claims ?


:confused: Do we actually have a case here ?


:confused: Are Trading Standards right to tell me that I should have to go out each and everyday to purchase refrigerated/frozen items and throw what we don’t use away ? Surely this is false economy !?!


:confused: Has anybody else had a similar problem with a Fridge/Freezer and what was the outcome ?


Any advice will be much appreciated on what we could do next in regards to having some form of refrigeration as I cannot see my family going for another month without any !


Thankyou so much for taking time out and reading my post (Im sorry its just so long) and hopefully replying with some sound advice :)

Edited by oldskoolstu
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