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does anyone know about Sony handycam errors?

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I have got a Sony handycam HDR-SL10 currently displaying an error message of E:31:00 format error

Has anyone any knowledge of what this means and whether I have lost hours of footage of the kids which I stupidly havent backed up?

I have got a week warrently left and when I rang Sony today they said that it was not in their interest to save my data, they will just wipe the built in hard drive if indeed I get it to them in time......

Has anyone come across this problem and are Sony good at honouring their warrenties?

Thanks for you time

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Sorry I can't help, I went on the sony help site and some guy wanted me to pay him :shock:


Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

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If you Google "E:31:00 format error" you'll see that it is a pretty well known problem with this, and a couple of other Sony models. There is a very strong chance that you will loose all the video you have recorded. There are a few options open to you.

1. Re-format the hard drive yourself. This leaves you with an empty hard drive but still the same one.

2. return the camera to the shop you bought it from for repair (unless you bought it directly from Sony). By all accounts Sony are good with their warranty claims and may in fact replace the hard drive.

Both the above will most likely loose all your recordings.

3. See if you can find a local data recovery company, or local IT shop, who may be able to recover the recordings before the hard drive dies. However, this method may invalidate your warranty.

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