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Cloak and Dagger?


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I have (or had) a Sony MBNA card since December 2007. At the start of this year the old card expired and I did not receive a new card. I still receive statement every month but no new card.


I called them up and they said that I must have missed a payment, the lady was very helpful and looked into my file. She said that I had missed one payment when I changed banks but notes on my file confirmed that I was not at fault and the late payment fees had been refunded.


After long time on hold the lady promised me a letter of explanation and a new card. After 6 weeks of waiting, I received only regular statements.


Is this practise usual and is there anything I should do as I was thinking of sending a CCA request?

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