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Virgin Media broadband - lied about compensation - refused to pay - now disconnected... What should I do ?

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Hi there,

 

Two months ago I contacted Virgin Media to open a broadband account. The installation was a real ordeal (it took a month) and to compensate me one of their salesmen offered me the first two months completely free.

 

To my surprise I received today my first bill for the first 2 months (£50). I contacted them to tell them I was supposed to get the first 2 months free. They replied that they never do this kind of thing and that it was not mentionned in the system anywhere (I am just entitled to discounts for the first 3 months that everybody gets).

 

I called them three times half an hour and they say they don't want do do anything. Now since I haven't paid they disconnected me and I don't know what to do... I'd be really happy to switch to another provider but I don't know about the consequences if I don't pay those first two months (and I have a 12 month contract). Should I just give up and pay ?

 

Thanks

Renaud

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The main issue with not paying is they'll wreck your credit file.

 

Personally, I'd pay then follow their complaints route. Have you got something in writing showing the discount?


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No unfortunately. The contract they sent me does not specify anything. I should have had a closer look at it in the first place...

 

I think I will just pay, I guess it's just too much hassle if I don't...

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Can believe it.

VM are very reluctant to put anything in writing thats not in their terms and conditions.

 

You could pay it and then sue them for the 2 months,but the burden of proof will be on you to show that there WAS an agreement for a waiving of the 2 months.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Yes exactly, the only thing that could help me is the recording of the conversation. But of course they won't have it...

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If it was done through VM services (by phone) they SHOULD have it,and you can request either a copy or transcripts of the call using a subject access request.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Thanks that's good to know ! I will try that.

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Just make sure that they cant deny on the grounds of any request being non specific.

Meaning-ask for transcripts/recordings of calls handled between XXX and XXX and better still if you can tie it to an approximate date/time.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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