Jump to content
  • Tweets

  • Posts

    • Not sure about the lease read through all the documents i have and couldnt find anything about parking. Contacted the management Office to get a copy sent to me. When i complained to them about the ticket they told me to appeal so they clearly don't care.      and yes it's a gated underground parking area with key fob entry. 
    • The coronavirus pandemic has thrown many countries into recession - but what exactly is it and how could it affect you? View the full article
    • Oh and before bed   Officially leaked statements about a PHE report claiming that a UK study will say there is little evidence of children transmitting Covid.   Leakers stats look impressive until you realise he's on Johnson's SAGE so makes you think - huh - hows that then when all the science I've seen says different, and there are a number of reports of spreads in schools across the world from schools that had opened.   Then, little as the information 'leaked' is, you see   "largest studies in the world on coronavirus in schools" and then "The study was carried out in 100 institutions in the UK and is expected to be published later this year. About 20,000 pupils and teachers in 100 schools across England were tested to monitor the spread of the disease up to the end of the summer term – which runs from April-July in Britain."   Then you click. That averages 200 pupils and staff per 'institution' checked We dont know what these institutions are, but I think over 200 is the average for infants schools. Other schools tend to be FAR larger. Did they test everyone at each institution, or just some ??? we don't know yet - they are choosing not to leak that - Wonder why?   We currently understand that younger children (pre teenage) seem to present few/less symptoms  (statistically) but large increases in teenager covid has been reported as lockdowns ease and they start to meet more.   I know my OH's grandson (mother a nurse) has remained at school in classes one third or less that normal, with the majority of kids having front line worker parents - so well aware of the discipline and hygiene necessary. We know the schools maintain distancing, monitoring and maintenance which would be IMPOSSIBLE in normal class sizes.   So in a lock down situation, with class sizes significantly lower than normal (highly aware front-line workers kids mainly), increased distancing and cleaning made possible by SIGNIFICANTLY smaller class sizes - Has maybe resulted in no great evidence of covid spread perhaps?   Well Whoopy do. Lets ramp the class sizes back up to 30+ and see what happens ..     Lets let the mail lead the way Coronavirus infection rates are rising in ALL age groups under 65, Public Health England data shows with biggest surge in under-fives which 'should be watched very carefully' https://www.dailymail.co.uk/news/article-8615423/Coronavirus-infection-rates-rising-age-groups-65-Public-Health-England-data-shows.html     and the ONS stats showing how similar the stats are (a statistically significant  difference can be very little actual difference)   https://www.ons.gov.uk/peoplepopulationandcommunity/healthandsocialcare/conditionsanddiseases/articles/coronaviruscovid19infectionsinthecommunityinengland/july2020     Notes: These statistics refer to infections reported in the community, by which we mean private households. These figures exclude infections reported in hospitals, care homes or other institutional settings.  
    • i understand and agree you should write a formal letter of complaint about the email by royal mail.   i also think you should totally dispute the arrears balance, esp as it goes back so long   send them an sar and add to the text in it that you want statements/bills dating back to the gb energy a/c.
    • When you see the reports coming out that serco was involved from the earliest stages apparently to give expertise   and that resulted in 18 million plus people coming back into the UK untested from hotspots .. and then even the general advice to self isolate after they had travelled across the UK home being withdrawn in the run-up to the lock down   That went well says cummings      
  • Our picks

    • Curry’s cancelled my order but took the money anyway. Read more at https://www.consumeractiongroup.co.uk/topic/423055-curry%E2%80%99s-cancelled-my-order-but-took-the-money-anyway/
      • 11 replies
    • Father passed away - Ardent Credit Services (Vodafone) now claiming he owes money. Read more at https://www.consumeractiongroup.co.uk/topic/423040-father-passed-away-ardent-credit-services-vodafone-now-claiming-he-owes-money/
      • 9 replies
    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 6 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 16 replies
Delta-Charlie-76

A problem with Avon Cosmetics

style="text-align:center;"> Please note that this topic has not had any new posts for the last 3491 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

My missus did Avon for several years, they kept messing her orders up, not sending items etc & still charging her for them, which she sorted out, cut a long story short her balance went from £28 & a few pennies to £465+ because they have recredited all the items that were missing in her orders to her account, she has never had nor signed for these items as they never came.

 

Avon have started ringing her trying to bullying her to pay, why should she pay for something she hasn't recieved? The courier is meant to get you to sign for the good but they never did. So about 3 weeks ago I sent them the prove it letter basically saying 'I do not acknowledge any debt....so please supply proof etc', they wrote back last week saying the letter had been passed to the relevant dept, this morning she gets a letter which I will type out as I have no scanner, so here we go:

 

 

Dear ****

 

I have been advised by our Credit & Collections Department that despite several reminders your account is still in serious arrears. A further £14.50 has been applied to your account.

 

We require full payment but understand that it may not be currently within your means to pay £483.21. We are prepared to take into account your circumstances and any problems you may be having but you must respond now.

 

You can pay by derict debit card online at www.avon.uk.com or by ringing fast-trak on 0845 *** ****. Alternatively you can use the form at the bottom of your invoice to pay at the Post Office or send a cheque directly to us. If you pay by cheque please make it payable to Avon Cosmetics Ltd and write your name, address, area and account number on the reverse of the cheque.

 

Failure to contact us now may result in your account being passed to a professional Debt Collector and ultimately to the Small Claims Court.

 

Yours sincerely

 

********************************************************

 

Last paragragh love the word MAY.....!!! Any advice is very welcome, what letter to Avon do I need to send now?

 

Thanks in advance.

 

DC:confused:

Share this post


Link to post
Share on other sites

Sounds like something their computer has churned out. I'd give them another week to respond to your letter. If they haven't responded by them, send them another copy and refer to their debt chasing whilst the account is in dispute.

Share this post


Link to post
Share on other sites

Next time you write to them add that for every week they fail to provide proof you will add a £14.50 charge to their account then bill them for it.


Ash.

 

If you think I have helped you, please add to my reputation by clicking the star button to the left.

Thankyou.

Share this post


Link to post
Share on other sites

In fact sod it, make it 30 quid!


Ash.

 

If you think I have helped you, please add to my reputation by clicking the star button to the left.

Thankyou.

Share this post


Link to post
Share on other sites

Little update:

 

On Friday the mrs recieves a ltter from our friends in Robinson Way demanding payment, we've sent them back the bemused letter & and am in the process of making a complaint to Consumer Direct. Have I missed anything?

Share this post


Link to post
Share on other sites

No all good so far.

 

How is the complaint going with Avon?

 

Robbersway have absolutely zero to do with this, and should be thoroughly ignored less for your 'bemused' letter, add this to your complaint with Avon, tell them in no uncertain terms that this is a problem caused by them, and to call off their appointed incompetent debt collectors, and to sort out their mess themselves.


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Share this post


Link to post
Share on other sites

Avon are adamant that my Mrs owes them money but I know she doesn't, I've asked for proof...asked for that ages ago & still nowt is forth coming.

 

I have also reported them to Consumer Direct along with Robinson Way and now 3 missed phone calls today from RW to go into the folder.....God help them if they get me on the phone...lol!!!

Share this post


Link to post
Share on other sites

2 UNFAIR BUSINESS PRACTICES - taken from OFT Guidelines

Communication

2.1 It is unfair to communicate, in whatever form, with consumers in an unclear,

inaccurate or misleading manner.

2.2 Examples of unfair practices are as follows:

a. use of official looking documents intended or likely to mislead

debtors as to their status, for example, documents made to resemble court

claims.

b. leaving out or presenting information in such a way that it

creates a false or misleading impression or exploits debtors'

lack of knowledge

c. those contacting debtors not making clear who they are, who

they work for, what their role is, what the purpose of the

contact is

d. unnecessary and unhelpful use of legal and technical language, for

example, use of Latin phrases

e. failing to provide debtors or creditors with information on status

of debts, for example, not providing requested balance statements when

reasonably requested

f. contacting debtors at unreasonable times

g. ignoring or disregarding debtors' legitimate wishes in respect

of when and where to contact them, for example, shift workers who

ask not to be telephoned during certain times of the day

h. asking or instructing debtors to make contact on premium rate

telephone numbers

 

 

Section 40 of the Administration of Justice Act

“S40 Punishment for unlawful harassment of debtors.

A person commits an offence if, with the object of coercing another person to pay money claimed from the other as a debt due under a contract he- harasses the other with demands for payment which, in respect of their frequency, or the manner or occasion of making any such demand, or of any threat or publicity by which any demand is accompanied, are calculated to subject him or members of his family or household to alarm, distress or humiliation; falsely represents, in relation to the money claimed, that criminal proceedings lie for failure to pay it; falsely represents himself to be authorised in some official capacity to claim or enforce payment; or utters a document falsely represented by him to have some official character, or purporting to have some official character which he know it has not.

A person may be guilty of an offence by virtue of sub-section (1) (a) above if he concerts with others in the taking of such actions as is described in that paragraph, notwithstanding that his own course of conduct does not by itself amount to harassment.”

You could put together a Formal Complaint Letter using your information in connections with the alleged debt, and the information supplied above. Send to both Avon and RW by Recorded Delivery. Inform them that you have already made complaints to OFT and Trading Standards, and that you will also be writing to your MP.


Every journey begins with a single step :):)

 

Please note: I have no qualifications in this area - my advice is learned from the wonderful members of this Forum. Thanks to you all for your help.

 

If you have found my post helpful please leave a short message by clicking the star to the left of my profile - Thank You

 

The only person entitled to your Personal Finance details is a Judge not a DCA

 

Move all banking activity to another banking group if you have a dispute - your funds can be used to offset debts within the same group.

Be careful with Banking details (card/account numbers) as these can be used to take unauthorised payments.

Share this post


Link to post
Share on other sites

Cheers for that HS, I'm not to bothered by the phone calls, I can deal with them, my Mrs just tells them to **** off & then gets into a four lettered slanging match with them, amusing to listen to at times but I know it stresses her out and remember she has Aspergers Syndrome too.

Share this post


Link to post
Share on other sites

If she wanted then she could really tie them in knots.sHa_clap2.gif


Every journey begins with a single step :):)

 

Please note: I have no qualifications in this area - my advice is learned from the wonderful members of this Forum. Thanks to you all for your help.

 

If you have found my post helpful please leave a short message by clicking the star to the left of my profile - Thank You

 

The only person entitled to your Personal Finance details is a Judge not a DCA

 

Move all banking activity to another banking group if you have a dispute - your funds can be used to offset debts within the same group.

Be careful with Banking details (card/account numbers) as these can be used to take unauthorised payments.

Share this post


Link to post
Share on other sites

She can tie any organisation in knots....just ask the hospitals!!!! PMSL!!!

Share this post


Link to post
Share on other sites
:lol::lol:

Every journey begins with a single step :):)

 

Please note: I have no qualifications in this area - my advice is learned from the wonderful members of this Forum. Thanks to you all for your help.

 

If you have found my post helpful please leave a short message by clicking the star to the left of my profile - Thank You

 

The only person entitled to your Personal Finance details is a Judge not a DCA

 

Move all banking activity to another banking group if you have a dispute - your funds can be used to offset debts within the same group.

Be careful with Banking details (card/account numbers) as these can be used to take unauthorised payments.

Share this post


Link to post
Share on other sites

UPDATE!!!

 

Last week had a letter from Robinson Way staing that we won't hear from them again.

 

Yesterday my Mrs took a call from what she describes as a very rude & arrogant woman from EOS solutions regarding this account, my Mrs being my mrs didn't pass off an opportunity for a slanging match with this woman which I hasten to add it seemed she rather enjoyed it, the call ended with my dear lady telling this woman to *&^% off & put the phone down.....only for this dapy woman to phone straight back, below is a bried of what was said:

EOS: Is Mrs **** there?

ME: Who wants to know?

EOS: Its *** from EOS Solutions, its regarding a personal matter

ME: No I ain't going to get her

EOS: I spoke to her a few moments ago

ME: And? What do you want? An award for stupidity?

EOS: Don't be rude, I demand to speak to Mrs ****

ME: Listen, I ain't getting Mrs **** for you, if you want anything put it in writing

EOS: I want to speak to Mrs **** NOW

ME: Are you deaf or stupid...both, I am not getting Mrs **** for you

EOS: WE I will keep ringing until I do

ME: Really that will be nice you, if you insist on continually ringing this number I will report you for Harassment

EOS: What do you mean?

ME: This account is in dispute & according to OFT debt collection guidlines & CPUTR you should cease all activity on this account & if were you I would send this back to Avon now as I am going to report you to OFT...oh yes this account is subject of a complaint to the OFT & TS anyway

EOS: You have reported this to OFT?

ME: YEP, just as l am going to report your company too, I've dropped Robinsan Way in it with Avon, now I will do the same to you.

EOS: Can I speak to Mrs ****?

ME: No!!!

EOS: This is going no where, I'm going to terminate the call

ME: Oh good....just before you go, take any numbers you have for Mrs **** off your system immediately because if we have one more call from your company I will make a formal complaint to the Police for Harassment & to OFCOM for a breach of S127 of the Communication Act 2003

EOS: Sorry to have bothered you sir

ME: Bye

 

I have updated my complaint to Consumer Direct, today in the post after spending all night last night in A & E with wifey I get a letter from EOS giving her 2 options to pay, either one includes phoning an 0844 number (fat chance).

 

So once I get some ink for my printer they will be getting a bemused letter.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...