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    • No I'm not. Even if I was then comments on this forum wouldn't constitute legal advice in the formal sense. Now you've engaged a lawyer directly can I just make couple of final suggestions? Firstly make sure he is fully aware of the facts. And don't mix and match by taking his advice on one aspect while ploughing your own furrow on others.  Let us know how you get on now you have a solicitor acting for you.
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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
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    • We have finally managed to obtain the transcript of this case.

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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Expert advice needed! Helploan/Balanceloan - accepted for loan but no money so far...


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Today at around 3:30pm a friend applied for a loan of £250 from this website: https://secure.helploan.co.uk/

 

She followed the application procedure to the letter (including sending a £3 SMS) and received the SMS to say her application had been granted and that it had been moved to the "payout list" and the money would be with her shortly.

 

Now, 3 and a half hours later there is still no sign of the money. She tried ringing their customer services but it just rings out. Wonga and Toothfairy Finance put the money through within an hour or two of the application being accepted.

 

I have tried to research the company but the only info I can find is on their websites (https://secure.helploan.co.uk/ and https://secure.balanceloan.co.uk/)

 

Has anybody here used their service before? Can any experienced people give me any advice? Do you think it's a con for the £3 SMS messages?

 

Please help!

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Hi

 

Never heard of them. The SMS charge sounds very dodgy. Please tell your friend to avoid payday loans- only misery awaits and the potential for others to have control of your bank account.

 

The money might turn up but I doubt it. Get their debit card changed- they have £3 but access to a lot more.

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Robjam and I tend to be in agreement on a lot of things and this is one of them. Please tell your friend to avoid PDL companies - they seem like a nice, easy short term fix but believe me you end up getting one out to pay off another despite your best intentions. A lot of us on here have been there, done that and regretted it and it really is best to either seek financial help elsewhere or try and muddle on without.

 

It is worth cancelling any bank card used to take out this loan as these vultures seem to take your card details as a licence to raid your bank account - there are lots of cautionary tales on these forums about that.

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The loan went in! It just took a while.

 

They still seem very dodgy to me, but then again, all PDL companies probably are!

 

I will update here if they try anything dodgy!

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Make sure she texts STOP to the SMS message otherwise they will eat up all her data allowance... and more.... that seems to be one of the latest moneyspinners.

 

Really this government would be doing the country a huge favour by outlawing these firms, Canada has banned them completely, why can't we follow suit?

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The OFT have just finished a report into PAYDAY lenders here is a paragraph from the press release.

 

The report found that, in a number of respects, these markets work reasonably well in that they serve borrowers not catered for by mainstream suppliers, complaint levels are low, and there is evidence that for some products, lenders do not levy charges on customers who miss payments or make payments late. The report also makes some recommendations for improvements to the functioning of aspects of these markets that work less well.

 

Complaint levels low?????

Lenders not levying charges?????????

 

who are these companies if its true they should be named.

 

Website concentrate on APR's and costs, maybe info such as official complaints and charges should also be available to all

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26072004 - I would agree with you there - what planet are these folk at the OFT on???????

 

Maybe we've all been too soft and not complained enough to the OFT - or they may be getting some benefit from having these companies around (treading very carefully to avoid charges of libel :-) ) - if it were up to me I'd ban the whole bloomin' lot of them!

 

Jenji - I'd agree - they are dodgy but if you take the loan with the full knowledge that you'll be able to pay it back and not reloan then they're ok as a one-off. If you get to the stage when you need multiple payday loans to survive then they become a millstone.

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